PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Citimortgage and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Citimortgage
Wells Fargo

Citimortgage and Wells Fargo Overview

Total reviews 186 1636
Company responses 0 0
Issues resolved 0 1

Citimortgage and Wells Fargo Consumer Ratings

Rank
197 out of 908 in Loans and Mortgages category
101 out of 744 in Banks category
Customer service
151 in category
87 in category
Website
141 in category
72 in category
Product or Service Quality
114 in category
60 in category
Billing Practices
125 in category
72 in category

Citimortgage and Wells Fargo Rating Details

Customer service
1.1 (30 reviews)
1.3 (392 reviews)
Reviewer's quote

...Customer service cannot get them to solve this as well, and becomes a "case" that is submitted or escalated to higher level. This is the 21st Century for God's sake. Cannot email and cannot even fax...

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Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Website
1.6 (25 reviews)
1.9 (328 reviews)
Reviewer's quote

Also, in the "insurance" section of the website, it says that I didn't pay the insurance. Contact the support, ask what is going on: - citi: "don't worry, you did pay your insurance $907. 26 on 10/13/2015" - me: "ok, nice, but then why does your system says I didn't?" - citi: "Technical issue, will...

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...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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Product or Service Quality
1.3 (23 reviews)
1.4 (342 reviews)
Reviewer's quote

Horrible service no answer keep getting transferred. I had direct payment option on my account Citibank removed it without notification was told letters where sent which i didnt recieve now finally i spoke to someone and payment was made but its now a late payment Which is not my fault..

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I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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Billing Practices
1.2 (20 reviews)
1.3 (264 reviews)
Reviewer's quote

Wondering back in 2006 or 2007 this company was accused of predatory lending practices. I ask because what do they mean by a 15/30 year adjustable loan where they are recouping about double plus the cost and interest for the loan in 15 yrs..

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"Wells Fargo's discriminatory lending practices place vulnerable, underserved borrowers in loans they cannot afford," said the lawsuit, which was filed March 2, 2018. The city said that four anonymous former mortgage employees at Wells Fargo confirm that the bank "intentionally steered minority...

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Citimortgage and Wells Fargo Pros and Cons

Pros
  • Good bank
  • Were initially expedient in processing loans
  • People in customer service attempted to help
  • No customer service
  • Who did try to make me fell better
  • Nightmare
Cons
  • Inept customer service
  • Customer service for former mortgage clients
  • Poor customer service
  • Customer service
  • Incompetant
  • Rude representatives

Citimortgage and Wells Fargo Most Positive Reviews

Top rated reviews
No votes
5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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No votes
5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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Citimortgage and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

I tried to do an short sale and asked for a 90 day extension within the time guidelines and have proof by email... I...

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

CITI HAS "F" UP MY CHECKING ACCOUNTING. They took TWO PAYMENT went authorize only one. My account over drawl I have...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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Citimortgage and Wells Fargo Latest Reviews

Recent published reviews
No votes

If you pay escrow account in full your mortgage should remain the same---

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1

I had a FHA loan with them and was paying Mortgage Insurance Premium for years. I finally reached the criteria to have i...

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1

Need release of lein to get old mobile home off our property. We paid the mortage off in July 2015. We are trying to...

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1.3

This is the second time I have had issues and Try to file a claim and I have been missed told information on top of...

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Citimortgage and Wells Fargo Products and Services

Most reviewed product and services
  • Citimortgage Loan (36 reviews)
  • Citimortgage Loan Modification (15 reviews)
  • Citimortgage Mortgage (10 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (200 reviews)
  • Wells Fargo Checking Account (121 reviews)