PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PHH Mortgage and Citimortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PHH Mortgage
Citimortgage

PHH Mortgage and Citimortgage Overview

Total reviews
363
173
Company responses
0
0
Issues resolved
5
0

PHH Mortgage was first mentioned on PissedConsumer on Sep 17, 2009 and since then this brand received 363 reviews. It is 190 reviews more than Citimortgage received since Jan 6, 2008.

PHH Mortgage and Citimortgage Consumer Ratings

Rank
190 out of 1192 in Loans and Mortgages category
186 out of 1192 in Loans and Mortgages category
Customer service
151 in category
177 in category
Reliability
147 in category
152 in category
Staff
159 in category
134 in category

According to consumer ratings and reviews, Citimortgage ranks 4 points higher in the Loans and Mortgages category than PHH Mortgage. People gave PHH Mortgage 1.2 stars for Customer service criterion in Loans and Mortgages category and it is 206 points higher than the worst rated brand in this category. At the same time, Citimortgage was rated 1.1 stars for Customer service criterion in this category and it is 180 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Citimortgage has a higher rating than Citimortgage. Regarding Staff criterion, consumers gave PHH Mortgage 1.3 stars and it is 55% greater than other in category. Citimortgage however was rated 1.4 stars and it is 62% greater than other in category.

PHH Mortgage and Citimortgage Rating Details

Customer service
1.2 (158 reviews)
1.1 (24 reviews)
Reviewer's quote

...Missing payments, incorrect escrow evaluations, bankruptcy problems, inept customer service operators. I had been paying my mortgage online for years. Now I am unable to..

Thomasa B

...Customer service cannot get them to solve this as well, and becomes a "case" that is submitted or escalated to higher level. This is the 21st Century for God's sake. Cannot email and cannot even fax...

Mark L
Reliability
1.2 (149 reviews)
1.2 (16 reviews)
Reviewer's quote

I just wanted to make arrangements on this ONE payment. Not loan modification. Now Ill have to deal with credit being affected.

Erikson

For the last 3-1/2 yrs I have been in a feud with CitiMortgage over the application of my mortgage payment. Normally, a percentage goes to the principal, a percentage goes to interest and as of 3 years ago, a specific amount should have been applied to the escrow. When I added my account online to...

Deborah V
Staff
1.3 (144 reviews)
1.4 (18 reviews)
Reviewer's quote

website never works, you cannot login ever...

PissedConsumer1767781

Citi Mortgage confirmed yesterday that they have my Title Insurance Policy from 1999. I need a copy of that policy for my Settlement & Escrow company who are trying to clear the Title so we can proceed to closing.After speaking with Pam, Aileen and Dennis, I was finally told to fax my request to...

wanda w

PHH Mortgage and Citimortgage Pros and Cons

Pros
  • No pros - the company is an utter nightmare to deal with
  • There are no
  • I just want to pay my mortgage payment
  • People in customer service attempted to help
  • Good bank
Cons
  • Incomptence
  • Poor service lack of respect for customers
  • None contact or assistance
  • Inept customer service
  • Fax machine services missing documents
  • So bureaucratic that they are powerless to do anything

PHH Mortgage and Citimortgage Most Positive Reviews

Top rated reviews
5

Im so sorry. I didnt know it was the pissed off site... everything was wonderful ...the gentleman that recieved the...

No votes

PHH Mortgage and Citimortgage Most Critical Reviews

Lowest rated reviews
1

PHH recently gave me a modification of my mortgage on an investment property, now they claim I am 6 months behind. I...

1

I tried to do an short sale and asked for a 90 day extension within the time guidelines and have proof by email... I...

PHH Mortgage and Citimortgage Latest Reviews

Recent published reviews

I cannot not get in the website 1-24-2020 I have been trying every day for 2 month.
I called customer service and he told...

Read all 363 reviews
1

Citibank turned over all their mortgages to this company named Cenlar to handle them. Cenlar claims they tried to...

Read all 173 reviews

PHH Mortgage and Citimortgage Products and Services

Most reviewed product and services
  • Phh Mortgage Mortgage (129 reviews)
  • Phh Mortgage Customer Care (36 reviews)
  • Phh Mortgage Loan (19 reviews)
  • Citimortgage Loan (36 reviews)
  • Citimortgage Loan Modification (15 reviews)
  • Citimortgage Mortgage (5 reviews)