PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Citimortgage and PHH Mortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Citimortgage
PHH Mortgage

Citimortgage and PHH Mortgage Overview

Total reviews
175
435
Company responses
0
0
Issues resolved
0
5

Citimortgage and PHH Mortgage Consumer Ratings

Rank
193 out of 882 in Loans and Mortgages category
199 out of 882 in Loans and Mortgages category
Customer service
185 in category
149 in category
Website
154 in category
217 in category
Product or Service Quality
122 in category
147 in category
Reliability
154 in category
155 in category

Citimortgage and PHH Mortgage Rating Details

Customer service
1.1 (25 reviews)
1.3 (186 reviews)
Reviewer's quote

...Customer service cannot get them to solve this as well, and becomes a "case" that is submitted or escalated to higher level. This is the 21st Century for God's sake. Cannot email and cannot even fax...

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...Poor customer service. Extremely rude..

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Website
1.7 (20 reviews)
1.3 (172 reviews)
Reviewer's quote

Also, in the "insurance" section of the website, it says that I didn't pay the insurance. Contact the support, ask what is going on: - citi: "don't worry, you did pay your insurance $907. 26 on 10/13/2015" - me: "ok, nice, but then why does your system says I didn't?" - citi: "Technical issue, will...

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...I have tried making mortgage payments on the website. Website is down. I asked NewRez but they transfered my loan to PHH...

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Product or Service Quality
1.4 (18 reviews)
1.3 (161 reviews)
Reviewer's quote

Horrible service no answer keep getting transferred. I had direct payment option on my account Citibank removed it without notification was told letters where sent which i didnt recieve now finally i spoke to someone and payment was made but its now a late payment Which is not my fault..

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...Absolute worst experience in customer service and business. Beware!..

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Reliability
1.2 (16 reviews)
1.2 (173 reviews)
Reviewer's quote

For the last 3-1/2 yrs I have been in a feud with CitiMortgage over the application of my mortgage payment. Normally, a percentage goes to the principal, a percentage goes to interest and as of 3 years ago, a specific amount should have been applied to the escrow. When I added my account online to...

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The worse service I was Ocwen customer for more the 20 years. Ocwen sold the loan to PHH and now i can login to see my account is a year and still with this suck problem.

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Citimortgage and PHH Mortgage Pros and Cons

Pros
  • Good bank
  • People in customer service attempted to help
  • No pros - the company is an utter nightmare to deal with
  • I just want to pay my mortgage payment
  • There are no
Cons
  • Inept customer service
  • Fax machine services missing documents
  • So bureaucratic that they are powerless to do anything
  • Incomptence
  • Process or how customers are treated
  • Poor service lack of respect for customers

Citimortgage and PHH Mortgage Most Positive Reviews

Top rated reviews
No votes
5

Im so sorry. I didnt know it was the pissed off site... everything was wonderful ...the gentleman that recieved the...

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No votes
5

Apply fast and Easy loans with low percent interest rate contact;Whatsapp: +27680193940 crprtspprtservices@gmail.com...

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Citimortgage and PHH Mortgage Most Critical Reviews

Lowest rated reviews
1

I tried to do an short sale and asked for a 90 day extension within the time guidelines and have proof by email... I...

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1

PHH recently gave me a modification of my mortgage on an investment property, now they claim I am 6 months behind. I...

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1

CITI HAS "F" UP MY CHECKING ACCOUNTING. They took TWO PAYMENT went authorize only one. My account over drawl I have...

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1

Was being a caretaker of a family member in an accident. Since on the payment slips of PHH mentioning what it does with...

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Citimortgage and PHH Mortgage Latest Reviews

Recent published reviews
1

I need the closing letter you sent when my mortgage account (07705551773) was transferred to Mr Cooper back on February...

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No votes

i have sent invoices over to reduce my payoff amount weeks ago. No one has contacted me.The payoff is still the same....

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No votes

I still have not received the tax statement information requested for the tax periods ending Dec 31, 2002, 2003, 2004. I...

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1

The worse service I was Ocwen customer for more the 20 years. Ocwen sold the loan to PHH and now i can login to see my...

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Citimortgage and PHH Mortgage Products and Services

Most reviewed product and services
  • Citimortgage Loan (36 reviews)
  • Citimortgage Loan Modification (15 reviews)
  • Citimortgage Mortgage (7 reviews)
  • Phh Mortgage Mortgage (137 reviews)
  • Phh Mortgage Customer Care (44 reviews)
  • Phh Mortgage Loan (20 reviews)