PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Citimortgage and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Citimortgage
Ocwen

Citimortgage and Ocwen Overview

Total reviews 186 1500
Company responses 0 0
Issues resolved 0 5

Citimortgage and Ocwen Consumer Ratings

Rank
197 out of 907 in Loans and Mortgages category
193 out of 907 in Loans and Mortgages category
Customer service
148 in category
No votes
Website
139 in category
No votes
Product or Service Quality
113 in category
No votes
Billing Practices
126 in category
No votes

Citimortgage and Ocwen Rating Details

Customer service
1.1 (30 reviews)
No votes
Reviewer's quote

...Customer service cannot get them to solve this as well, and becomes a "case" that is submitted or escalated to higher level. This is the 21st Century for God's sake. Cannot email and cannot even fax...

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...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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Website
1.6 (25 reviews)
No votes
Reviewer's quote

Also, in the "insurance" section of the website, it says that I didn't pay the insurance. Contact the support, ask what is going on: - citi: "don't worry, you did pay your insurance $907. 26 on 10/13/2015" - me: "ok, nice, but then why does your system says I didn't?" - citi: "Technical issue, will...

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Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

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Product or Service Quality
1.3 (23 reviews)
No votes
Reviewer's quote

Horrible service no answer keep getting transferred. I had direct payment option on my account Citibank removed it without notification was told letters where sent which i didnt recieve now finally i spoke to someone and payment was made but its now a late payment Which is not my fault..

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...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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Billing Practices
1.2 (20 reviews)
No votes
Reviewer's quote

Wondering back in 2006 or 2007 this company was accused of predatory lending practices. I ask because what do they mean by a 15/30 year adjustable loan where they are recouping about double plus the cost and interest for the loan in 15 yrs..

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I want ALL THOSE PAYMENTS BACK WITH PENALTIES AND INTEREST ASAP!! Contact will be considered as acknowledgment of your fraudulent practices OCWEN/PHH AND I WILL EXPECT RESTITUTION IN VALUE OF HOUSE PLUS LOST PAYMENTS AND INTEREST WITHIN 30 DAYS with restitution of credit rating. ($300,000). It is...

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Citimortgage and Ocwen Pros and Cons

Pros
  • Good bank
  • Were initially expedient in processing loans
  • People in customer service attempted to help
  • One person that tried to help me
  • Didnt
  • Loan modification staff is competent and fair
Cons
  • Inept customer service
  • Customer service for former mortgage clients
  • Poor customer service
  • Absolutely no customer service
  • No clear answers
  • Customer service

Citimortgage and Ocwen Most Positive Reviews

Top rated reviews
No votes
5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

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No votes
5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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Citimortgage and Ocwen Most Critical Reviews

Lowest rated reviews
1

I tried to do an short sale and asked for a 90 day extension within the time guidelines and have proof by email... I...

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1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

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1

CITI HAS "F" UP MY CHECKING ACCOUNTING. They took TWO PAYMENT went authorize only one. My account over drawl I have...

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1

My gmac mortgage was sold to ocwen in the middle of a loan modification gmac tried to foreclose on me after they sold...

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Citimortgage and Ocwen Latest Reviews

Recent published reviews
No votes

If you pay escrow account in full your mortgage should remain the same---

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1

What a title to reference your customers by: PISSED CUSTOMER.
This is very offensive.
I need to get the attention of the l...

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1

Need release of lein to get old mobile home off our property. We paid the mortage off in July 2015. We are trying to...

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No votes

My name is Luis F Suarez Restrepo
My address is 33 Ascension St Passaic, NJ 07055
Property address: 1045 Waterdale Court L...

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Citimortgage and Ocwen Products and Services

Most reviewed product and services
  • Citimortgage Loan (36 reviews)
  • Citimortgage Loan Modification (15 reviews)
  • Citimortgage Mortgage (10 reviews)
  • Ocwen Mortgage (527 reviews)
  • Ocwen Loan (211 reviews)
  • Ocwen Loan Modification (161 reviews)