PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Citimortgage and Nationstar Mortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Citimortgage
Nationstar Mortgage

Citimortgage and Nationstar Mortgage Overview

Total reviews
175
487
Company responses
0
0
Issues resolved
0
2

Citimortgage and Nationstar Mortgage Consumer Ratings

Rank
193 out of 882 in Loans and Mortgages category
203 out of 882 in Loans and Mortgages category
Customer service
185 in category
153 in category
Website
155 in category
191 in category
Product or Service Quality
122 in category
159 in category
Reliability
154 in category
156 in category

Citimortgage and Nationstar Mortgage Rating Details

Customer service
1.1 (25 reviews)
1.2 (231 reviews)
Reviewer's quote

...Customer service cannot get them to solve this as well, and becomes a "case" that is submitted or escalated to higher level. This is the 21st Century for God's sake. Cannot email and cannot even fax...

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...LOUSY CUSTOMER SERVICE!!!..

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Website
1.7 (20 reviews)
1.4 (189 reviews)
Reviewer's quote

Also, in the "insurance" section of the website, it says that I didn't pay the insurance. Contact the support, ask what is going on: - citi: "don't worry, you did pay your insurance $907. 26 on 10/13/2015" - me: "ok, nice, but then why does your system says I didn't?" - citi: "Technical issue, will...

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...They have poor communication with clients and their website is not user friendly at all whatsoever. There is no difference between Mr Cooper and Nationstar when it comes to service or fair credit practices. A class action lawsuit needs to be filed against this company...

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Product or Service Quality
1.4 (18 reviews)
1.2 (221 reviews)
Reviewer's quote

Horrible service no answer keep getting transferred. I had direct payment option on my account Citibank removed it without notification was told letters where sent which i didnt recieve now finally i spoke to someone and payment was made but its now a late payment Which is not my fault..

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...We came close to missing a closing deadline today due to their awful client service! Very frustrating company to deal with that tries to discriminate against legal immigrants! Do not ever do a loan with them! Worst experience ever!..

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Reliability
1.2 (16 reviews)
1.2 (180 reviews)
Reviewer's quote

For the last 3-1/2 yrs I have been in a feud with CitiMortgage over the application of my mortgage payment. Normally, a percentage goes to the principal, a percentage goes to interest and as of 3 years ago, a specific amount should have been applied to the escrow. When I added my account online to...

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I've refinanced and my loan was sold to Nationstar Mortgage. Initially, I set my account up so they can withdraw the funds from my credit union. The first one was done with no problems. I enquired about doing bi-weekly, as I've done this successfully with other mortgage companies. I was told I had...

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Citimortgage and Nationstar Mortgage Pros and Cons

Pros
  • Good bank
  • People in customer service attempted to help
  • Fraudulent predatory company
  • To long with customers files
  • Low rates and low closing cost on refi
Cons
  • Inept customer service
  • Fax machine services missing documents
  • So bureaucratic that they are powerless to do anything
  • Customer service
  • Get the run-around
  • Nationstar refuse to work with customer

Citimortgage and Nationstar Mortgage Most Positive Reviews

Top rated reviews
No votes
5

This is the 2nd time Nation Star has over drafted my checking account with my mortgage payment. I set it up to come...

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No votes
5

I sent my payment in to them in a two day delivery through usps. Tracking says they received it. Signed for it. Fast...

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Citimortgage and Nationstar Mortgage Most Critical Reviews

Lowest rated reviews
1

I tried to do an short sale and asked for a 90 day extension within the time guidelines and have proof by email... I...

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1

My story is Quicken loans originated the refinance closing in July, sold it to Freddie Mac in August who immediately ass...

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1

CITI HAS "F" UP MY CHECKING ACCOUNTING. They took TWO PAYMENT went authorize only one. My account over drawl I have...

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1

I have the same issue. They are the most incompetent uncaring loser company. I sent the payoff amount they issued to me...

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Citimortgage and Nationstar Mortgage Latest Reviews

Recent published reviews
1

I need the closing letter you sent when my mortgage account (07705551773) was transferred to Mr Cooper back on February...

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4

need to send loan modification request package called several numbers and nobody could give me an email where to send...

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No votes

I still have not received the tax statement information requested for the tax periods ending Dec 31, 2002, 2003, 2004. I...

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1

This is a very long detailed history. I, have, to date, still been dealing with CT Attorney General, CT Dept. of Banking...

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Citimortgage and Nationstar Mortgage Products and Services

Most reviewed product and services
  • Citimortgage Loan (36 reviews)
  • Citimortgage Loan Modification (15 reviews)
  • Citimortgage Mortgage (7 reviews)
  • Nationstar Mortgage Mortgage (200 reviews)
  • Nationstar Mortgage Loan (51 reviews)
  • Nationstar Mortgage Customer Care (50 reviews)