PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hsbc Bank Usa and Citimortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hsbc Bank Usa

Hsbc Bank Usa and Citimortgage Overview

Total reviews
Company responses
Issues resolved

Hsbc Bank Usa was first mentioned on PissedConsumer on Feb 27, 2007 and since then this brand received 246 reviews. It is 73 reviews more than Citimortgage received since Jan 6, 2008.

Hsbc Bank Usa and Citimortgage Consumer Ratings

135 out of 920 in Banks category
186 out of 1192 in Loans and Mortgages category
Customer service
111 in category
176 in category
Product or Service Quality
98 in category
119 in category
127 in category
156 in category

Hsbc Bank Usa and Citimortgage Rating Details

Customer service
1.1 (36 reviews)
1.1 (24 reviews)
Reviewer's quote

...I called customer service and said I was fooled and that I would happily pay the $3,000 + charged and close the card. They would not do that. I was asked to call Barbara Janese - VP of Customer Relations...

Rocket F

...Customer service cannot get them to solve this as well, and becomes a "case" that is submitted or escalated to higher level. This is the 21st Century for God's sake. Cannot email and cannot even fax...

Mark L
Product or Service Quality
1.1 (24 reviews)
1.4 (18 reviews)
Reviewer's quote

...every time when I call about the issue I either waiting on hold hours and hours after submit my account information in automated service or transfered department to department and lost call after many hours on the phone..

Alex B

Horrible service no answer keep getting transferred. I had direct payment option on my account Citibank removed it without notification was told letters where sent which i didnt recieve now finally i spoke to someone and payment was made but its now a late payment Which is not my fault..

1.3 (23 reviews)
1.7 (20 reviews)
Reviewer's quote

Went to pay for car repair with credit card and it was declined. I had $4,000 credit limit. So I called and was on hold for over an hour, I was told they put a block on my card until I sent them info, which I did. Never heard back. This a scam card. Run as fast as you can from them. They are...


Also, in the "insurance" section of the website, it says that I didn't pay the insurance. Contact the support, ask what is going on: - citi: "don't worry, you did pay your insurance $907. 26 on 10/13/2015" - me: "ok, nice, but then why does your system says I didn't?" - citi: "Technical issue, will...


Hsbc Bank Usa and Citimortgage Pros and Cons

  • support
  • Walking away from the place
  • Sponser the open golf
  • People in customer service attempted to help
  • Good bank
  • Unprofessional
  • Worst service ever
  • Poor customer service
  • Inept customer service
  • Fax machine services missing documents
  • So bureaucratic that they are powerless to do anything

Hsbc Bank Usa and Citimortgage Most Positive Reviews

Top rated reviews

my name is jorge l nieves my adress was 14025 chadron ave hawthorne ca or before was 11310 condon ave lennox ca. I...

No votes

Hsbc Bank Usa and Citimortgage Most Critical Reviews

Lowest rated reviews

I have just experienced the worst mortgage application in my life. Lied to and mislead through the whole process. I...


I tried to do an short sale and asked for a 90 day extension within the time guidelines and have proof by email... I...

Hsbc Bank Usa and Citimortgage Latest Reviews

Recent published reviews

My mother Juanita Crouch just got summoned for an outstanding bill.
She has never had a credit card and wonders if you co...

Read all 246 reviews

Citibank turned over all their mortgages to this company named Cenlar to handle them. Cenlar claims they tried to...

Read all 173 reviews

Hsbc Bank Usa and Citimortgage Products and Services

Most reviewed product and services
  • Hsbc Bank Usa Customer Care (21 reviews)
  • Hsbc Bank Usa Auto Loan (5 reviews)
  • Citimortgage Loan (36 reviews)
  • Citimortgage Loan Modification (15 reviews)
  • Citimortgage Mortgage (5 reviews)