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CitiFinancial

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 590 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $7.3K AVERAGE LOSS
1.3
Customer service
Website
Staff
Diversity of Products or Services
Reliability
  • Old crew 2
  • Original staff 1
  • Original loan officer was very nice 1
  • One guy who worked there when i originally got my loan 1

Customers don't like

  • Inflexibility4
  • Refused to correct mistake3
  • Lein release department has not contact info so i am told3
  • Refuses to work w customer2
  • Illegally converted mortgage from 30 to 15 year2
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Equifax

Financial Services
  • 1 ISSUES RESOLVED
  • 149 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $5.3K AVERAGE LOSS
1.1
Customer service
Website
Staff
Diversity of Products or Services
Reliability
  • No assistance to correct information in credit report 2
  • Not providing my credit report after multiple tries and calls 1
  • Not acknowledging identification documents i sent repeatedly 1

Customers don't like

  • Amount of time spent4
  • Do not read complaints3
  • Disorganized3
  • Unable to update file2
  • Lack of prompt service2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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