PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about EasyFinancial and CitiFinancial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

EasyFinancial
CitiFinancial

EasyFinancial and CitiFinancial Overview

Total reviews
102
630
Company responses
0
0
Issues resolved
0
1

CitiFinancial was first mentioned on PissedConsumer on Jan 7, 2008 and since then this brand received 630 reviews. It is 528 reviews more than EasyFinancial received since May 8, 2015.

EasyFinancial and CitiFinancial Consumer Ratings

Rank
234 out of 1192 in Loans and Mortgages category
153 out of 1192 in Loans and Mortgages category
Product or Service Quality
187 in category
160 in category
Staff
140 in category
158 in category
Customer service
154 in category
136 in category

According to consumer ratings and reviews, CitiFinancial ranks 81 points higher in the Loans and Mortgages category than EasyFinancial. People gave EasyFinancial 1.1 stars for Product or Service Quality criterion in Loans and Mortgages category and it is 150 points higher than the worst rated brand in this category. At the same time, CitiFinancial was rated 1.2 stars for Product or Service Quality criterion in this category and it is 177 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that EasyFinancial has a higher rating than CitiFinancial. Regarding Customer service criterion, consumers gave EasyFinancial 1.2 stars and it is 54% greater than other in category. CitiFinancial however was rated 1.3 stars and it is 60% greater than other in category.

EasyFinancial and CitiFinancial Rating Details

Product or Service Quality
1.1 (60 reviews)
1.2 (41 reviews)
Reviewer's quote

The worst customer service I met. I just requested the company delete all my file. I won’t come back again..

PissedConsumer1753242

...Service always good when being ripped off. Thiefs that should be in jail, this will one day be illegal! They play games with rates tell customers it's not expensive . The people look like lawn sharks in there tie and suit...

PissedConsumer1002634
Staff
1.4 (60 reviews)
1.3 (45 reviews)
Reviewer's quote

So a month ago I made an order online and I was ready to make a payment, but the staff her name is Danielle at 2650 Lawrence Ave East, told me the items we're not available and I would wait for 2 weeks and she hasn't called back in one month to let me know if the items were available, I called the...

PissedConsumer1322828

No live person and no phone number

Raisa
Customer service
1.2 (60 reviews)
1.3 (52 reviews)
Reviewer's quote

...Bad customer service also, never explained in detail about forms, i lost my job and they wont even let me cover my plan and i will lose everything i own now..

PissedConsumer1485336

...Horrible customer service. I will be looking for another company to refinance my home loan just so i can get away from citi financial & their horrendous tactics. ..

Django

EasyFinancial and CitiFinancial Pros and Cons

Pros
  • Friendly
  • Friendly support staff
  • Repairing my credit
  • Old crew
  • Original staff
  • Original loan officer was very nice
Cons
  • Scamming behaviour
  • Misleading and not helpful
  • Horrible customer service
  • Inflexibility
  • Refused to correct mistake
  • Lein release department has not contact info so i am told

EasyFinancial and CitiFinancial Most Positive Reviews

Top rated reviews
No votes
5

Citi financial Auto is the lien holder of a title of a car I just bought and they haven't released it yet. I need it...

EasyFinancial and CitiFinancial Most Critical Reviews

Lowest rated reviews
1

Easy financial is a joke. They give out personal information to people it signed on the loan, with draw money from...

1

Went through a divorce and then bankruptcy so I needed to rebuild my credit. I went to Citifinancial and got a secured...

EasyFinancial and CitiFinancial Latest Reviews

Recent published reviews
1

The worst customer service I met. I just requested the company delete all my file.
I won’t come back again.

Read all 102 reviews

Need to get old lean release since 1902

Read all 630 reviews

EasyFinancial and CitiFinancial Products and Services

Most reviewed product and services
  • Easyfinancial Loan (64 reviews)
  • Easyfinancial Customer Care (8 reviews)
  • Citifinancial Loan (312 reviews)
  • Citifinancial Account (56 reviews)
  • Citifinancial Customer Care (26 reviews)