PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Woodforest National Bank and Citibank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Woodforest National Bank

Woodforest National Bank

Has Verified Representatives
2.9
Citibank

Citibank

1.4
Woodforest National Bank
Citibank

Woodforest National Bank and Citibank Overview

Total reviews
479
475
Company responses
373
0
Issues resolved
5
6

Woodforest National Bank and Citibank Consumer Ratings

Rank
21 out of 725 in Banks category
111 out of 725 in Banks category
Customer service
44 in category
109 in category
Product or Service Quality
32 in category
90 in category
Reliability
36 in category
82 in category
Website
37 in category
89 in category

Woodforest National Bank and Citibank Rating Details

Customer service
1.8 (189 reviews)
1.2 (180 reviews)
Reviewer's quote

...No customer service skills running bank like its her money. I'm waiting on the people I receive loan from to get back with me. Banks are olny suppose to verify funds that's it...

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...As an over 30 year customer I expect some level of customer service. Extremely dissatisfied and will be taking my business elsewhere..

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Product or Service Quality
1.8 (167 reviews)
1.3 (148 reviews)
Reviewer's quote

I cant get anyone on the line in customer service and my card has been blocked. I have way more than enough money in my account to cover my current transactions which this concerns me were in the middle of a pandemic I should be able to have access to my money at any time..

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Customer service has really gone downhill since then. On Jul 2, Citibank claims to have paid ~$3k on my behalf to another credit card company for a balance transfer. The charge was posted to my citibank account on this date and Citi asserts that this is the date that the other bank cashed their...

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Reliability
1.6 (149 reviews)
1.3 (137 reviews)
Reviewer's quote

TERRIBLE service. Had a hard time getting my PPP delivered. They gave me a harshtime. Time to move on.

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I have two credit cards with Citicards. Both are paid automatically online through my own bank. Each separately as they are different card numbers. In 2018 Citcardsi applied both payments to one card rather than one payment to each card. They did this at least twice. It took almost an act of...

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Website
2.4 (148 reviews)
1.7 (138 reviews)
Reviewer's quote

...On their website they show they have 788 branches around the USA. But then cannot do a wire transfer in 1 or 2 days ? They state on their website they need "7 days to process" ??? Really ? They processed it when they enter the fed-wire form into the Federal Banking Wire System. Oh..

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...I requested it 3 TIMES on their website. Every time I get a notice IT'S READY and I go back and it says it is "Retrieving" and I need to wait 24-48 hours but I have been waiting for WEEKS. I waited on the phone OVER AND HOUR to report the problem and nothing happened...

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Woodforest National Bank and Citibank Pros and Cons

Pros
  • Hours of operation
  • Had alot at first liked the bank now idk
  • Close to my house
  • When they used to keep their word
  • Politeness of staff
  • Card color
Cons
  • Customer service
  • Lack of consideration or sympathy
  • Unexpected charges
  • Customer service
  • Unhelpfullness
  • Customer sercive

Woodforest National Bank and Citibank Most Positive Reviews

Top rated reviews
5

I have enjoyed working for this company and I appreciate having had this wonderful opportunity to work with you all.As I...

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5

So far I have been waiting 16 minutes for a customer service rep to answer. They are all busy.- now 21

Should I try a...

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5

Another sorry, whining complaining democrat, trying to play the race card and tattle tell every "dirty little secret" -...

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5

We paid our loan on time plus extra principal payments for many years! CitiBank sold us to now Mr. Copper, the worst...

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Woodforest National Bank and Citibank Most Critical Reviews

Lowest rated reviews
1

the bank does not know the time limits on processing a check. Nor does the bank know the difference and definition of...

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1

I signed up for a Citi credit card under a promotion to earn bonus 'thankyou' points. I had to spend $1,500.00 in 3 mon...

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1

I have a Business account with a branch in Ft. Wayne, IN. I would be very surprised if a single employee in any branch...

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1

Signed up for a promo - they never gave the points they said they would. They constantly blamed me and transferred me...

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Woodforest National Bank and Citibank Latest Reviews

Recent published reviews
No votes

It is after hours and i cant call to see why my debit card isnt working there should be a 24 hour number that i can...

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1

when i first opened card it was great,,made all my payments for over 5 years on time then one month i was 3 days...

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No votes

Ii never received a call about my issue

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1

I was notified of questionable activity on my account July 14th. My card was stopped after 5 fraudulent transactions...

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Woodforest National Bank and Citibank Products and Services

Most reviewed product and services
  • Woodforest National Bank Account (80 reviews)
  • Woodforest National Bank Customer Care (52 reviews)
  • Woodforest National Bank Checking Account (36 reviews)
  • Citibank Account (94 reviews)
  • Citibank Credit Card (82 reviews)
  • Citibank Customer Care (55 reviews)