PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Us Bank and Citibank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Us Bank
Citibank

Us Bank and Citibank Overview

Total reviews
315
433
Company responses
0
0
Issues resolved
1
6

Citibank was first mentioned on PissedConsumer on Dec 12, 2007 and since then this brand received 433 reviews. It is 118 reviews more than Us Bank received since Mar 18, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Citibank customer support team than with Us Bank customer service.

Us Bank and Citibank Consumer Ratings

Rank
139 out of 921 in Banks category
105 out of 921 in Banks category
Customer service
108 in category
100 in category
Staff
107 in category
85 in category
Product or Service Quality
104 in category
80 in category

According to consumer ratings and reviews, Citibank ranks 34 points higher in the Banks category than Us Bank. People gave Us Bank 1.2 stars for Customer service criterion in Banks category and it is 106 points higher than the worst rated brand in this category. At the same time, Citibank was rated 1.2 stars for Customer service criterion in this category and it is 114 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Citibank has a higher rating than Us Bank. Regarding Product or Service Quality criterion, consumers gave Us Bank 1.1 stars and it is 51% greater than other in category. Citibank however was rated 1.3 stars and it is 63% greater than other in category.

Us Bank and Citibank Rating Details

Customer service
1.2 (135 reviews)
1.2 (155 reviews)
Reviewer's quote

...called customer service - was told they could help me but I should call 1 800 US Banks ---- no person --- just 1 for checking, 2 for credit card. They have the WORST customer service. what is up with the website? were they hacked? when would they say anything?..

PissedConsumer1754612

...and needed a reset so, from the website, I went through the process of verifying my identity (note to anyone who ignores my advice to not become a future customer--remembering your security word is *the* most important part of this process, so write it down and keep up with it). Their user name/password retrieval page...

Chris S
Staff
1.3 (118 reviews)
1.5 (119 reviews)
Reviewer's quote

...This bank has poor customer service and poor control over it's staff. This bank also misrepresents its product application processes. I have relatively good credit (740-780)...

Mataya

Secondly, each interaction with Citi staff is not ‘customer centric’, your staff take notes and do not share them with their customers so we have no way of knowing what has been recorded or not recorded, regarding our interaction. Thirdly, your processes/systems cannot be relied upon due to the...

GARY R
Product or Service Quality
1.1 (118 reviews)
1.3 (129 reviews)
Reviewer's quote

Baffled I leave and go to my car to call the number, customer service representative apologized put me on hold to file the dispute said it would take 1-3 days this way on 8-6-19. It’s 8-8-19 my money is not in my account, so I call the number again only to find out that I had been lied to and no...

Lera G

Good Day--This is an active complaint within CitiBank with a case number #81203291 filed within Customer Service Chat by a CitiBank Employee with the name Barry #ID N2088 that reflected the reality that my family was wrongly denied the 40,000 miles even though there was a confirmation given to us...

Carl T

Us Bank and Citibank Pros and Cons

Pros
  • Us bank complaint
  • Screw us bank
  • Some friendly staff
  • When they used to keep their word
  • Politeness of staff
  • Access of customer support through web site
Cons
  • Customer service
  • Customer service and lack of professionalism
  • Incompetent
  • Customer service
  • Unhelpfullness
  • Disdain for middle class

Us Bank and Citibank Most Positive Reviews

Top rated reviews
3.9

TO President/CEO
US Bank Corporation

FR Eduardo V. Ilagan
9000 East Road
Redwood Valley, CA 95470
Tel (541)3...

5

So far I have been waiting 16 minutes for a customer service rep to answer. They are all busy.- now 21

Should I try a...

Us Bank and Citibank Most Critical Reviews

Lowest rated reviews
1

Warning, do not put a dime in this US Bank of thieves!! This is a bank that uses trickery when they set up your...

1

I signed up for a Citi credit card under a promotion to earn bonus 'thankyou' points. I had to spend $1,500.00 in 3 mon...

Us Bank and Citibank Latest Reviews

Recent published reviews
1

I have not been able to access my account in 5 days. try to log in and it notes "not available at this time" --- they...

Read all 315 reviews
1

I opened a Citi gold banking account. The process of opening the account seemed drawn out and convoluted. Once opening...

Read all 433 reviews

Us Bank and Citibank Products and Services

Most reviewed product and services
  • Us Bank Banking Service (39 reviews)
  • Us Bank Mortgage (33 reviews)
  • Us Bank Customer Care (25 reviews)
  • Citibank Account (89 reviews)
  • Citibank Credit Card (76 reviews)
  • Citibank Customer Care (53 reviews)