PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Us Bank and Citibank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Us Bank
Citibank

Us Bank and Citibank Overview

Total reviews 410 501
Company responses 0 0
Issues resolved 1 6

Us Bank and Citibank Consumer Ratings

Rank
167 out of 748 in Banks category
125 out of 748 in Banks category
Customer service
122 in category
116 in category
Product or Service Quality
120 in category
98 in category
Reliability
103 in category
94 in category
Website
129 in category
100 in category

Us Bank and Citibank Rating Details

Customer service
1.2 (187 reviews)
1.2 (197 reviews)
Reviewer's quote

...I was informed by cardholder services that I would need to speak with customer service to try for that. I waited for 40 min on hold with customer service. When I spoke with the woman, she dodged the subject of sending me the card through expedited mail...

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Trying to speak to a live person is near impossible , and when you get overseas customer service, you will have a poor connection, you will be disconnected, and you will not be called back. Items that take minutes at Fidelity or Chase and are corrected will take days and have no resolution at Citi....

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Product or Service Quality
1.1 (160 reviews)
1.3 (161 reviews)
Reviewer's quote

...Even despite the oversights what really made me a pissed customer is when Im sending them call logs proof of payment and they are still like what is it that you expect us to do and I have to reinvent the wheel to introduce common sense and somewhat decent service..

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...Besides a lack of product knowledge their diction is poor and their ability to resolve issues is zero. Unfortunately, I have called 16 times and they have disconnected over a dozen times. As such, I have no online access to my monies and a call center that frankly is a waste...

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Reliability
1.2 (149 reviews)
1.3 (152 reviews)
Reviewer's quote

Received my unemployment card and was able to use it then out of nowhere it started being declined, I call the number on the back and it states my balance linked to the phone number I'm calling from, I havent used the card in months and no idea why all of a sudden my money is unavailable. F-U US...

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After fulfilling a bank bonus offer. After several months have not received my bonus as promised. They are holding my money hostage at close to 0% interest rate and told me if I withdrawal funds, even though Ive fulfilled all their obligations, they will not credit the bank bonus. I believe this is...

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Website
1.5 (145 reviews)
1.7 (150 reviews)
Reviewer's quote

...Another woman told me all I had to do was send a selfie and gave me a website to goto and I tried for hours but it would not let me because Im locked out of my account. I really need to resolve this soon because my life is now falling apart!..

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I ordered some items from a website online turns out to be a fake company that funnels money to china. They provided a tracking number and mailed me an empty package that was the size of a letter the object i ordered was atleast 50lbs. The company ruled in favor of the fraudulent company that...

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Us Bank and Citibank Pros and Cons

Pros
  • Us bank complaint
  • Some friendly staff
  • Screw us bank
  • When they used to keep their word
  • Politeness of staff
  • Friendly personnel
Cons
  • Customer service
  • Customer service and lack of professionalism
  • Incompetent
  • Customer service
  • Unhelpfullness
  • Customer sercive

Us Bank and Citibank Most Positive Reviews

Top rated reviews
5

i want to know why i havent received my reliacard itz been a month after i checked they sent it ou already in July,...

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5

So far I have been waiting 16 minutes for a customer service rep to answer. They are all busy.- now 21

Should I try a...

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4.2

TO President/CEO
US Bank Corporation

FR Eduardo V. Ilagan
9000 East Road
Redwood Valley, CA 95470
Tel (541)335-****

RE Co...

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5

We paid our loan on time plus extra principal payments for many years! CitiBank sold us to now Mr. Copper, the worst...

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Us Bank and Citibank Most Critical Reviews

Lowest rated reviews
1

Warning, do not put a dime in this US Bank of thieves!! This is a bank that uses trickery when they set up your...

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1

I signed up for a Citi credit card under a promotion to earn bonus 'thankyou' points. I had to spend $1,500.00 in 3 mon...

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1

i would not recommend this gift card to anyone. We need to bring this company down. I simply wanted to check the...

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1

Signed up for a promo - they never gave the points they said they would. They constantly blamed me and transferred me...

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Us Bank and Citibank Latest Reviews

Recent published reviews
No votes

I have a reliacard debit card I had no problems with it until.There was an unexpected unauthorized withdrawal from the...

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1

My computer was hacked by someone using team viewer and was able to make some transactions in a citibank account. They...

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1

Received my unemployment card and was able to use it then out of nowhere it started being declined, I call the number...

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1.9

After fulfilling a bank bonus offer. After several months have not received my bonus as promised. They are holding my...

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Us Bank and Citibank Products and Services

Most reviewed product and services
  • Us Bank Banking Service (41 reviews)
  • Us Bank Mortgage (33 reviews)
  • Us Bank Credit Card (19 reviews)
  • Citibank Credit Card (84 reviews)
  • Citibank Checking Account (30 reviews)
  • Citibank Banking Service (17 reviews)