PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TD Bank and Citibank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TD Bank
Citibank

TD Bank and Citibank Overview

Total reviews
451
477
Company responses
0
0
Issues resolved
4
6

TD Bank and Citibank Consumer Ratings

Rank
120 out of 725 in Banks category
112 out of 725 in Banks category
Customer service
112 in category
107 in category
Product or Service Quality
75 in category
89 in category
Reliability
90 in category
80 in category
Website
108 in category
90 in category

TD Bank and Citibank Rating Details

Customer service
1.2 (209 reviews)
1.2 (182 reviews)
Reviewer's quote

Your customer service is horrible!! I have entered my information 8 times!..

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...As an over 30 year customer I expect some level of customer service. Extremely dissatisfied and will be taking my business elsewhere..

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Product or Service Quality
1.3 (177 reviews)
1.3 (149 reviews)
Reviewer's quote

I received a gift card from an employer for years of service and got taxed on the "Gift". By the time I was able to use it, TD bank said it was "Closed". Turns out they took the money off the card for inactivity...

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Customer service has really gone downhill since then. On Jul 2, Citibank claims to have paid ~$3k on my behalf to another credit card company for a balance transfer. The charge was posted to my citibank account on this date and Citi asserts that this is the date that the other bank cashed their...

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Reliability
1.2 (173 reviews)
1.3 (138 reviews)
Reviewer's quote

One day, out of the clear blue, I was logging onto my account and the security code verification screen came up. I have called and texted the bank many times and was told to speak to someone in the tech department, however, when I called or was transferred over the hold time was forever.

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I ordered some items from a website online turns out to be a fake company that funnels money to china. They provided a tracking number and mailed me an empty package that was the size of a letter the object i ordered was atleast 50lbs. The company ruled in favor of the fraudulent company that...

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Website
1.6 (160 reviews)
1.7 (139 reviews)
Reviewer's quote

...many only had to click a button on a website to start the process. TD bank is solely protecting their interests at the expense of their loyal customers. Not only is the handling of this crazy given the technology available today but to make me wait 4 weeks to tell me im screwed is pathetic...

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...I requested it 3 TIMES on their website. Every time I get a notice IT'S READY and I go back and it says it is "Retrieving" and I need to wait 24-48 hours but I have been waiting for WEEKS. I waited on the phone OVER AND HOUR to report the problem and nothing happened...

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TD Bank and Citibank Pros and Cons

Pros
  • Employees at my local branch
  • Open 5 days
  • Long hours to customers
  • When they used to keep their word
  • Politeness of staff
  • Card color
Cons
  • Cusomer service abilty to help just blows you off
  • Incompetence
  • Phone service
  • Customer service
  • Unhelpfullness
  • Customer sercive

TD Bank and Citibank Most Positive Reviews

Top rated reviews
5

Checks were stolen from my home and cashed at a TB branch. The signature on the check was obviously not mine (which...

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5

So far I have been waiting 16 minutes for a customer service rep to answer. They are all busy.- now 21

Should I try a...

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5

My name is Kysha Daye i got a letter from ssi letter i close my saving account it it ******4365 i did not know that you...

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5

We paid our loan on time plus extra principal payments for many years! CitiBank sold us to now Mr. Copper, the worst...

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TD Bank and Citibank Most Critical Reviews

Lowest rated reviews
1

Overdraft fees. It's very likely that everyone here on Facebook has spent at least a couple of hours banging their head...

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1

I signed up for a Citi credit card under a promotion to earn bonus 'thankyou' points. I had to spend $1,500.00 in 3 mon...

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1

Got married and went in to change my name. *** working there didn't fill out proper paperwork and now I have a...

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1

Signed up for a promo - they never gave the points they said they would. They constantly blamed me and transferred me...

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TD Bank and Citibank Latest Reviews

Recent published reviews
No votes

Hello,
My name is Tamicka, I am a former customer of TD Bank. I found out that the bank has me in the TeleCheck system an...

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1

I ordered some items from a website online turns out to be a fake company that funnels money to china. They provided a...

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No votes

No contact phone service lost card

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3.3

Citibank just decreased the limit of one of my credit cards from about $3000 to just $300 despite having a 100% on time...

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TD Bank and Citibank Products and Services

Most reviewed product and services
  • Td Bank Customer Care (74 reviews)
  • Td Bank Account (60 reviews)
  • Td Bank Banking Service (30 reviews)
  • Citibank Account (94 reviews)
  • Citibank Credit Card (82 reviews)
  • Citibank Customer Care (55 reviews)