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Citibank

Banks
  • 4 ISSUES RESOLVED
  • 358 TOTAL REVIEWS
  • $500K CLAIMED LOSSES
  • $4.7K AVERAGE LOSS
1.4
Customer service
Website
Reliability
Staff
Diversity of Products or Services
  • When they used to keep their word 3
  • Access of customer support through web site 3
  • Politeness of staff 2
  • Customer service people are usually nice 2
  • Second guy from tn 1

Customers don't like

  • Customer service12
  • Unhelpfullness5
  • Disdain for middle class4
  • Them cheating customers3
  • False advertising3
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Quicken Loans

Loans and Mortgages
  • 3 ISSUES RESOLVED
  • 692 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $6.8K AVERAGE LOSS
1.6
Customer service
Website
Reliability
Staff
Diversity of Products or Services
  • Website 8
  • Interest rate 5
  • Speed 2
  • Easy to follow website for document submittal 2
  • Customer service 2

Customers don't like

  • Customer service11
  • Unscrupulous7
  • Totally incompetent6
  • Whole process4
  • Run around3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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