PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Optum Bank and Citibank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Optum Bank
Citibank

Optum Bank and Citibank Overview

Total reviews
2
475
Company responses
0
0
Issues resolved
0
6

Optum Bank and Citibank Consumer Ratings

Rank
412 out of 725 in Banks category
110 out of 725 in Banks category
Customer service
No votes
108 in category
Product or Service Quality
No votes
89 in category
Website
No votes
88 in category
Reliability
No votes
81 in category

Optum Bank and Citibank Rating Details

Customer service
No votes
1.2 (180 reviews)
Reviewer's quote

No items

...As an over 30 year customer I expect some level of customer service. Extremely dissatisfied and will be taking my business elsewhere..

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Product or Service Quality
No votes
1.3 (148 reviews)
Reviewer's quote

No items

Customer service has really gone downhill since then. On Jul 2, Citibank claims to have paid ~$3k on my behalf to another credit card company for a balance transfer. The charge was posted to my citibank account on this date and Citi asserts that this is the date that the other bank cashed their...

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Website
No votes
1.7 (138 reviews)
Reviewer's quote

No items

...I requested it 3 TIMES on their website. Every time I get a notice IT'S READY and I go back and it says it is "Retrieving" and I need to wait 24-48 hours but I have been waiting for WEEKS. I waited on the phone OVER AND HOUR to report the problem and nothing happened...

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Reliability
No votes
1.3 (137 reviews)
Reviewer's quote

No items

I have two credit cards with Citicards. Both are paid automatically online through my own bank. Each separately as they are different card numbers. In 2018 Citcardsi applied both payments to one card rather than one payment to each card. They did this at least twice. It took almost an act of...

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Optum Bank and Citibank Pros and Cons

Pros
No votes
  • When they used to keep their word
  • Politeness of staff
  • Card color
Cons
No votes
  • Customer service
  • Unhelpfullness
  • Customer sercive

Optum Bank and Citibank Most Positive Reviews

Top rated reviews
No votes
5

So far I have been waiting 16 minutes for a customer service rep to answer. They are all busy.- now 21

Should I try a...

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No votes
5

We paid our loan on time plus extra principal payments for many years! CitiBank sold us to now Mr. Copper, the worst...

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Optum Bank and Citibank Most Critical Reviews

Lowest rated reviews
No votes
1

I signed up for a Citi credit card under a promotion to earn bonus 'thankyou' points. I had to spend $1,500.00 in 3 mon...

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No votes
1

Signed up for a promo - they never gave the points they said they would. They constantly blamed me and transferred me...

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Optum Bank and Citibank Latest Reviews

Recent published reviews
No votes
1

when i first opened card it was great,,made all my payments for over 5 years on time then one month i was 3 days...

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No votes
1

I was notified of questionable activity on my account July 14th. My card was stopped after 5 fraudulent transactions...

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Optum Bank and Citibank Products and Services

Most reviewed product and services
No votes
  • Citibank Account (94 reviews)
  • Citibank Credit Card (82 reviews)
  • Citibank Customer Care (55 reviews)