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Citibank

Banks
  • 4 ISSUES RESOLVED
  • 330 TOTAL REVIEWS
  • $490K CLAIMED LOSSES
  • $4.9K AVERAGE LOSS
1.5
Customer service
Website
Reliability
Staff
Diversity of Products or Services
  • When they used to keep their word 3
  • Access of customer support through web site 3
  • Customer service people are usually nice 2
  • Politeness of staff 2
  • Notta 2

Customers don't like

  • Unhelpfullness5
  • Disdain for middle class4
  • Customer sercive3
  • False advertising3
  • Customer service3
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Netspend

Cards
  • 7 ISSUES RESOLVED
  • 1290 TOTAL REVIEWS
  • $550K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.4
Customer service
Website
Reliability
Staff
Diversity of Products or Services
  • Direct deposit 8
  • Ease of use 6
  • Text messages notifying you of current bal 4
  • Online website you can monitor all your transactions and account 3
  • Send a new card fast 3

Customers don't like

  • Zero on customer service19
  • Mishandling of funds8
  • Customer service7
  • Blocked account6
  • Misleading activation information5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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