PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Citizens Bank and Citibank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Citizens Bank
Citibank

Citizens Bank and Citibank Overview

Total reviews
216
475
Company responses
0
0
Issues resolved
3
6

Citizens Bank and Citibank Consumer Ratings

Rank
97 out of 725 in Banks category
111 out of 725 in Banks category
Customer service
69 in category
105 in category
Product or Service Quality
60 in category
87 in category
Website
68 in category
86 in category
Diversity of Products or Services
72 in category
81 in category

Citizens Bank and Citibank Rating Details

Customer service
1.4 (102 reviews)
1.2 (181 reviews)
Reviewer's quote

I lost a credit card, as in physically lost it, but had the credit card number and the credit card customer service number. I called the number, multiple times over three days, but could not get through. The phone response system just gave a message about the Coronavirus...

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...As an over 30 year customer I expect some level of customer service. Extremely dissatisfied and will be taking my business elsewhere..

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Product or Service Quality
1.4 (90 reviews)
1.3 (148 reviews)
Reviewer's quote

Hi I am citizen bank last 10 years But now I have lost of problems With service by branch to much With branch in Crafton,Pa,15205 All staff is bad no service and just for Dep thay take more than 30 minutes You know 5 people are working and That service is bad for me..

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Customer service has really gone downhill since then. On Jul 2, Citibank claims to have paid ~$3k on my behalf to another credit card company for a balance transfer. The charge was posted to my citibank account on this date and Citi asserts that this is the date that the other bank cashed their...

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Website
1.9 (85 reviews)
1.7 (138 reviews)
Reviewer's quote

...The Zelle website says that I can use their service internationally as long as the sending and receiving banks are in the U. S. Zelle says there is a specialized version of Zelle for Citizens...

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...I requested it 3 TIMES on their website. Every time I get a notice IT'S READY and I go back and it says it is "Retrieving" and I need to wait 24-48 hours but I have been waiting for WEEKS. I waited on the phone OVER AND HOUR to report the problem and nothing happened...

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Diversity of Products or Services
1.8 (80 reviews)
1.7 (123 reviews)
Reviewer's quote

I was disputing these charges for unsatisfactory services and products. Since customer service lacks the ability to listen and follow instructions they decided to file the dispute for authorized/unauthorized charges. That must have been done a I hung up the phone and was told it would take 7-10...

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...00 in products with the Card so far and want to keep it going using the Citi Card in our possession and also being an Advantage member for many years close to 10 years. I need that customer trust. Please see the chat attachment enclosed...

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Citizens Bank and Citibank Pros and Cons

Pros
  • Friendly tellers
  • Hours open
  • Going to cancel tomorrow
  • When they used to keep their word
  • Politeness of staff
  • Card color
Cons
  • Customer service
  • Nobody knows whats going on
  • Will not fix problems
  • Customer service
  • Unhelpfullness
  • Customer sercive

Citizens Bank and Citibank Most Positive Reviews

Top rated reviews
5

Ive been a client of citizens for about 6 years now. I love it. They are friendly, and always willing to help. With...

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5

So far I have been waiting 16 minutes for a customer service rep to answer. They are all busy.- now 21

Should I try a...

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5

I've been with citizens for years i've gotten nothing but amazing customer service from them. I think alot of you...

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5

We paid our loan on time plus extra principal payments for many years! CitiBank sold us to now Mr. Copper, the worst...

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Citizens Bank and Citibank Most Critical Reviews

Lowest rated reviews
1

Had a Carloan which we recd monthly notices via mail and Pd. Online. Last 6 mos. Of loan, statements weren't sent...

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1

I signed up for a Citi credit card under a promotion to earn bonus 'thankyou' points. I had to spend $1,500.00 in 3 mon...

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1

Sign up for app and wanted payment taken out of checking on the 15th since mortgage is on the 1st. First payment on the...

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1

Signed up for a promo - they never gave the points they said they would. They constantly blamed me and transferred me...

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Citizens Bank and Citibank Latest Reviews

Recent published reviews
1

Hi
I am citizen bank last 10 years
But now I have lost of problems
With service by branch to much
With branch in Crafton,Pa,...

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3.3

Citibank just decreased the limit of one of my credit cards from about $3000 to just $300 despite having a 100% on time...

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No votes

Hi!
Plz can u check this transaction ? They asking to proceed this transaction My friend should pay 1200$ fee. Im writing...

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1

when i first opened card it was great,,made all my payments for over 5 years on time then one month i was 3 days...

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Citizens Bank and Citibank Products and Services

Most reviewed product and services
  • Citizens Bank Account (36 reviews)
  • Citizens Bank Customer Care (27 reviews)
  • Citizens Bank Checking Account (23 reviews)
  • Citibank Account (94 reviews)
  • Citibank Credit Card (82 reviews)
  • Citibank Customer Care (55 reviews)