PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cintas and Unifirst as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cintas

Cintas

1.4
Unifirst

Unifirst

Has verified representatives
2.8
Cintas
Unifirst

Cintas and Unifirst Overview

Total reviews
259
73
Company responses
0
66
Issues resolved
2
7

Cintas was first mentioned on PissedConsumer on Dec 19, 2012 and since then this brand received 259 reviews. It is 186 reviews more than Unifirst received since Nov 3, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Unifirst customer support team than with Cintas customer service.

Cintas and Unifirst Consumer Ratings

Rank
608 out of 2293 in Footwear and Clothing category
18 out of 725 in Rentals category
Customer service
342 in category
26 in category
Product or Service Quality
407 in category
34 in category
Value for money
473 in category
45 in category

Cintas and Unifirst Rating Details

Customer service
1.3 (108 reviews)
1.7 (50 reviews)
Reviewer's quote

...You have good reps , nice customer service people very helpful. But you need a major inservice of supervisors in agreement issues. In this day and age no agreement is that binding especially when prices of service are gouged up to 300% w/o notifying customer!! Seriously!!!..

Najai

I called risk management at the corporate office and asked if they were satisfied with this outcome from a customer service perspective. Risk management responded that they were not going to pay anything over what the insurance paid, they were not there to be satisfied, it sounded like I was...

Verda T
Product or Service Quality
1.4 (98 reviews)
1.9 (45 reviews)
Reviewer's quote

...The service is horrible. The driver never has the correct refills of soap, hand towels, etc. on the truck...

Nick D

...Unifirst representatives came about their services for our shop. we asked about the contact they guy told me NO. He told to me we can cancel anytime after a year using their services complaining about the clothes they never listen to customer...

PissedConsumer1734269
Value for money
1.3 (92 reviews)
1.8 (42 reviews)
Reviewer's quote

Our Cintas/First Aid is a rip-off....constantly removing items that he claims are out dated, seriously the items are not in there long enough to be out dated! Is this their tactic to make more money? Bring you supplies that are close to the "expire" date so they can replace them? Not to mention he...

PissedConsumer1629401

...Maybe it's because they admittedly are not making any money on our account because of all of the issues we are experiencing, or maybe they just don't care. Either way, Unifirst is not the uniform provider I had hoped for. I wish I could rate them nothing..

PissedConsumer1661526

Cintas and Unifirst Pros and Cons

Pros
  • Delivery person was very nice and coooperative
  • Drivers were really nice
  • Nasty workers
  • Guy who delivers the uniforms
  • Driver was friendly most of the time
  • New uniforms
Cons
  • I have never worked with a worse vendor incompetent
  • Very poor management
  • Business practice on cancellation and renewal
  • Overcharging
  • Customer service
  • Being charged for products that were never delivered

Cintas and Unifirst Most Positive Reviews

Top rated reviews
5

Hello, we at Pleasant Paws Dayspa located in MT Pleasant Sc, want to give a shout out to one of there employee ED M. He...

5

The quality of the product is substandard, so much so that we have gone to another source for our uniform products. We...

Cintas and Unifirst Most Critical Reviews

Lowest rated reviews
1

We have had a contract with CINTAS for mat service that expired in September. It was a 5 year contract. Service from...

1

We just ordered uniforms through Unifirst and requested that they be embroidered with our last names. They embroidered...

Cintas and Unifirst Latest Reviews

Recent published reviews

I need to get information on a class act lawsuit that was sent to me last year. I have heard nothing about it in...

Read all 259 reviews
1

DO NOT do business with this company. Their business model is to lock you into a contract that’s next to impossible to...

Read all 73 reviews

Cintas and Unifirst Products and Services

Most reviewed product and services
  • Cintas Uniform (51 reviews)
  • Cintas Vehicle Driver (35 reviews)
  • Cintas Customer Care (24 reviews)
  • Unifirst Clothing Rental (17 reviews)
  • Unifirst Customer Care (10 reviews)
  • Unifirst Manager (3 reviews)