PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Time Warner Cable and Cincinnati Bell as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Time Warner Cable
Cincinnati Bell

Time Warner Cable and Cincinnati Bell Overview

Total reviews
1569
530
Company responses
0
69
Issues resolved
5
1

Time Warner Cable was first mentioned on PissedConsumer on Oct 1, 2007 and since then this brand received 1569 reviews. It is 1039 reviews more than Cincinnati Bell received since Jan 8, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Time Warner Cable customer support team and Cincinnati Bell customer service.

Time Warner Cable and Cincinnati Bell Consumer Ratings

Rank
251 out of 1945 in Telecommunications category
360 out of 1945 in Telecommunications category
Customer service
218 in category
275 in category
Product or Service Quality
140 in category
292 in category
Billing Practices
207 in category
253 in category

According to consumer ratings and reviews, Time Warner Cable ranks 109 points higher in the Telecommunications category than Cincinnati Bell. People gave Time Warner Cable 1.3 stars for Customer service criterion in Telecommunications category and it is 346 points higher than the worst rated brand in this category. At the same time, Cincinnati Bell was rated 1.1 stars for Customer service criterion in this category and it is 289 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Time Warner Cable has a higher rating than Cincinnati Bell. Regarding Billing Practices criterion, consumers gave Time Warner Cable 1.4 stars and it is 63% greater than other in category. Cincinnati Bell however was rated 1.2 stars and it is 55% greater than other in category.

Time Warner Cable and Cincinnati Bell Rating Details

Customer service
1.3 (451 reviews)
1.1 (352 reviews)
Reviewer's quote

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!..

Geraldine T

I have been a customer for several years after switching from Time Warner. Over that time the price has continued to go up (technical products should be cheaper with time) while the the offering (channel packages etc) has gone down. What really gets me is the *** customer interface and service...

Daniel B
Product or Service Quality
1.8 (409 reviews)
1.1 (297 reviews)
Reviewer's quote

...You should be paying us to keep your bad service. If you cant provide us clear pictures dont charge us an outrageous price for you poor service..

PissedConsumer1548864

Worst customer service ever, no one can answer any questions and kept giving me another number to call saying they couldn’t switch me( telephone company). Signs up in area saying service coming but no one can say when..

Clay n
Billing Practices
1.4 (398 reviews)
1.2 (331 reviews)
Reviewer's quote

First representative provided me with inaccurate billing information and added services I did not ask for. Second representative transferred my call without notice or warning as to who I was being transferred to. Last representative was completely incompetent as she was unable to answer any of my...

Evaggelia G

I was 5 days into my billing cycle and canceled my tv service with them (I still have internet and land line with them) and was told that it COULD NOT be prorated because of federal regulations stating that cable and internet are “luxury services,” and therefore cannot be prorated (only phone...

PissedConsumer1467361

Time Warner Cable and Cincinnati Bell Pros and Cons

Pros
  • Internet speed when it works
  • No contract
  • Variety of channels
  • No contracts
  • Speed of internet
  • Price is good
Cons
  • Poor customer service
  • No solution to simple task
  • Argumentative customer service
  • Extremely bad customer service
  • Slow internet
  • Foreign customer service

Time Warner Cable and Cincinnati Bell Most Positive Reviews

Top rated reviews
5

I love time warner cable. Haven't had any issues. This is going to seem strange,but to me it's a big deal since i am an...

5

Our difficulty with Cincinnati Bell began when Fioptics was installed. The service person left black footprints all...

Time Warner Cable and Cincinnati Bell Most Critical Reviews

Lowest rated reviews
1

sales representative from time warner convinced me to switch my business phone from verizon to time warner about a month...

1

If there is anything you take from this review it needs to be run the other direction. If you like cable, if you like...

Time Warner Cable and Cincinnati Bell Latest Reviews

Recent published reviews
5

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my...

Read all 1569 reviews
1.1

My family has been customers for years since moving from Verizon however they may say they have unlimited internet but...

Read all 530 reviews

Time Warner Cable and Cincinnati Bell Products and Services

Most reviewed product and services
  • Time Warner Cable Internet Service (300 reviews)
  • Time Warner Cable Tv Service (127 reviews)
  • Time Warner Cable Bundle (101 reviews)
  • Cincinnati Bell Internet Service (85 reviews)
  • Cincinnati Bell Fioptics Bundle (70 reviews)
  • Cincinnati Bell Customer Care (38 reviews)