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Cincinnati Bell

Telecommunications
Has verified representatives
  • 1 ISSUES RESOLVED
  • 69 COMPANY RESPONSES
  • 457 TOTAL REVIEWS
  • $76.5K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.4
Customer service
Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • No contracts 12
  • Speed of internet 2
  • Price is good 2
  • How nice the customer service representatives were 1
  • Having spectrum as an option 1

Customers don't like

  • Extremely bad customer service20
  • Unreliable cable tv10
  • Poor channel selection10
  • Foreign customer service9
  • Slow internet7
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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1550 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.4K AVERAGE LOSS
1.6
Customer service
Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Internet speed when it works 11
  • No contract 7
  • Variety of channels 6
  • Field technician 6
  • Techs who came to my home 4

Customers don't like

  • Poor customer service33
  • No solution to simple task15
  • Argumentative customer service15
  • Lack of problem solving9
  • Frequent cable outages6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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