PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tricare and Cigna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tricare
Cigna

Tricare and Cigna Overview

Total reviews
357
415
Company responses
0
0
Issues resolved
3
0

Tricare and Cigna Consumer Ratings

Rank
164 out of 1067 in Insurance category
225 out of 1067 in Insurance category
Customer service
173 in category
186 in category
Website
204 in category
165 in category
Reliability
123 in category
113 in category
Product or Service Quality
148 in category
171 in category

Tricare and Cigna Rating Details

Customer service
1.2 (195 reviews)
1.2 (128 reviews)
Reviewer's quote

The amount of anger and frustration that these incompetent customer service agents cause me is indescribable. They have absolutely zero compassion and repeat themselves like robots, even though I try and explain my situation countless times to relay to them why their DOD script makes no sense and...

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...Customer service are the worst and helpless. They do not have a clue..

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Website
1.5 (171 reviews)
1.6 (102 reviews)
Reviewer's quote

...A week or two later it shows up on tricare4u website that its being processed. After a month to a month and a half of it being processed it will get denied. I then have to go through the whole process of calling the supervisor lady all over again to let her know its been denied...

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Cigna has the worst website I've ever seen. All links go in circles and I can't find anything useful..

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Reliability
1.2 (167 reviews)
1.3 (97 reviews)
Reviewer's quote

Typical government and crap service and standards. Literally have to have a referral for everything, including follow-up appts with specialists. Limited to the crappiest doctors who are so desperate for customers they'll take any insurance. At this point, I would literally rather pay for insurance...

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Cigna use a third party to screen approval of medical test procedures. When it come to MRI they denied to customer to use MRI test procedures please if you have other option at enrollment never make the mistake to choose signs worse provider.

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Product or Service Quality
1.3 (163 reviews)
1.2 (100 reviews)
Reviewer's quote

...a couple days ago to get updated info regarding covid-19 (even internally some supervisors said they thought it would blow over) On the other hand, you *** service members are the cream of the crap. Ive never dealt with more entitled sons-of-bitches in my life. If a doctor *** up some paperwork its our...

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However, it is also my firm opinion that her quality of life - and maybe her life as a whole quite probably could have been prolonged and enhanced if Cigna hadn't delayed providing coverage on numerous occasions. My grand-daughter's battle with leukemia began towards the end of last year, 2018 and...

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Tricare and Cigna Pros and Cons

Pros
  • It better before the most recent change in managing companies
  • Co-pays
  • When i did have it
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
Cons
  • Customer service
  • To many issues to explain in this forum
  • Customer care
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations

Tricare and Cigna Most Positive Reviews

Top rated reviews
5

Im a employee for them. The incomeptence in this company really drives home the *** flows downstream" Humana does not gi...

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5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

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4.7

I was tricare standard. Changed to prime more money but I can meet
Travis Hosp care. Drs agreed. For Travis must be prim...

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4

Changed carriers effective 1/1/2017 from CIGNA to another carrier through ATT broker AON. Cigna charged me monthly when...

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Tricare and Cigna Most Critical Reviews

Lowest rated reviews
1

How does TriCare expect me to drive an hour or of my way just to go see a Dr? Then possible miss my appointments...

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1

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

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1

I am 100% disabled according to the VA. I am married to a 20 plus year retiree of the US military. My wife still works a...

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1

Have tried calling more than 10 times to find out why they have not paid a dental claim for a FED-EX Employee. They are...

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Tricare and Cigna Latest Reviews

Recent published reviews
1.2

Customer Service: 1/5 because it's probably a 1 in 5 chance you get a decent person to talk to.
I move around the country...

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1.6

Cigna use a third party to screen approval of medical test procedures. When it come to MRI they denied to customer to...

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1.3

Typical government and crap service and standards. Literally have to have a referral for everything, including...

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1

It is the worst insurance company that I have ever had. It is really hard to get your money back after submitting a...

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Tricare and Cigna Products and Services

Most reviewed product and services
  • Tricare Customer Care (84 reviews)
  • Tricare Health Insurance (53 reviews)
  • Tricare Claim (24 reviews)
  • Cigna Health Insurance (108 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)