PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tricare and Cigna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tricare
Cigna

Tricare and Cigna Overview

Total reviews
347
408
Company responses
0
0
Issues resolved
3
0

Cigna was first mentioned on PissedConsumer on Dec 14, 2007 and since then this brand received 408 reviews. It is 61 reviews more than Tricare received since Jul 1, 2011.

Tricare and Cigna Consumer Ratings

Rank
152 out of 1882 in Insurance category
216 out of 1882 in Insurance category
Customer service
169 in category
179 in category
Website
196 in category
153 in category
Reliability
119 in category
108 in category

According to consumer ratings and reviews, Tricare ranks 64 points higher in the Insurance category than Cigna. People gave Tricare 1.2 stars for Customer service criterion in Insurance category and it is 280 points higher than the worst rated brand in this category. At the same time, Cigna was rated 1.2 stars for Customer service criterion in this category and it is 270 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Cigna has a higher rating than Tricare. Regarding Reliability criterion, consumers gave Tricare 1.2 stars and it is 74% greater than other in category. Cigna however was rated 1.3 stars and it is 76% greater than other in category.

Tricare and Cigna Rating Details

Customer service
1.2 (188 reviews)
1.2 (123 reviews)
Reviewer's quote

...Tricare has terrible customer service. Everyone I talk to says something different and they can never answer any questions directly. It’s sad that our service members and their families have to deal with poor quality medical care because Tricare is our only option...

Lori M

...I called Customer Service five times and each time I received five different answers. All I know is that $600 of my annual coverage plus another $600 I paid to the same dentist was made for 20 minutes of work. I would have paid less if I had no insurance...

Bunchof F
Website
1.5 (167 reviews)
1.6 (98 reviews)
Reviewer's quote

...A week or two later it shows up on tricare4u website that its being processed. After a month to a month and a half of it being processed it will get denied. I then have to go through the whole process of calling the supervisor lady all over again to let her know its been denied...

Scott L

...levant or that has already been provided multiple times before is demanded; the rationale for delays and/or denials changes depending on whom we speak to; the website is either opaque or doesn't track with what "customer service" has to say. If it is not written in the "customer service" script, it is not uttered (which would explain why, after waiting months for one ...

PissedConsumer1097379
Reliability
1.2 (160 reviews)
1.3 (93 reviews)
Reviewer's quote

I hate Tricare Prime. As a healthcare professional I find the system infuriating. I have a chronic disease for which I have to be seen every 6 months. I went 2 years without seeing my doctor. This is a disease that will never get better. I had to go to the PCM 5 times to get a referral. Every visit...

MSC

CIGNA likes to avoid paying LTD claims at all costs. Just Google CIGNA LTD complaints vs taking my word. Then spread the word to family, friends, coworkers, social media, anyone possible to HIT CIGNA IN THE POCKETBOOK BY REDUCING THE PREMIUMS CIGNA COLLECTS.In order to pay the PIGS AT THE TOP,...

Michael S

Tricare and Cigna Pros and Cons

Pros
  • It better before the most recent change in managing companies
  • Co-pays
  • When i did have it
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
Cons
  • Customer service
  • Poor customer service
  • Customer care
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations

Tricare and Cigna Most Positive Reviews

Top rated reviews
4.7

I was tricare standard. Changed to prime more money but I can meet
Travis Hosp care. Drs agreed. For Travis must be prim...

5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

Tricare and Cigna Most Critical Reviews

Lowest rated reviews
1

How does TriCare expect me to drive an hour or of my way just to go see a Dr? Then possible miss my appointments...

1

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

Tricare and Cigna Latest Reviews

Recent published reviews
1

I have psoriasis and I was on taltz injections for 2 years. I went to my dermatologist and the put in a refill for my ta...

Read all 347 reviews
1

CIGNA likes to avoid paying LTD claims at all costs. Just Google CIGNA LTD complaints vs taking my word. Then spread the...

Read all 408 reviews

Tricare and Cigna Products and Services

Most reviewed product and services
  • Tricare Customer Care (83 reviews)
  • Tricare Health Insurance (53 reviews)
  • Tricare Claim (24 reviews)
  • Cigna Health Insurance (106 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)