PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cigna and Tricare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Cigna and Tricare Overview

Total reviews
Company responses
Issues resolved

Cigna was first mentioned on PissedConsumer on Dec 14, 2007 and since then this brand received 410 reviews. It is 63 reviews more than Tricare received since Jul 1, 2011.

Cigna and Tricare Consumer Ratings

218 out of 1481 in Insurance category
155 out of 1481 in Insurance category
Customer service
178 in category
168 in category
152 in category
192 in category
Product or Service Quality
164 in category
150 in category

According to consumer ratings and reviews, Tricare ranks 63 points higher in the Insurance category than Cigna. People gave Cigna 1.2 stars for Customer service criterion in Insurance category and it is 273 points higher than the worst rated brand in this category. At the same time, Tricare was rated 1.2 stars for Customer service criterion in this category and it is 283 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Cigna has a higher rating than Tricare. Regarding Product or Service Quality criterion, consumers gave Cigna 1.2 stars and it is 64% greater than other in category. Tricare however was rated 1.3 stars and it is 67% greater than other in category.

Cigna and Tricare Rating Details

Customer service
1.2 (124 reviews)
1.2 (188 reviews)
Reviewer's quote

...I called Customer Service five times and each time I received five different answers. All I know is that $600 of my annual coverage plus another $600 I paid to the same dentist was made for 20 minutes of work. I would have paid less if I had no insurance...

Bunchof F

...Tricare has terrible customer service. Everyone I talk to says something different and they can never answer any questions directly. It’s sad that our service members and their families have to deal with poor quality medical care because Tricare is our only option...

Lori M
1.6 (99 reviews)
1.5 (167 reviews)
Reviewer's quote

...levant or that has already been provided multiple times before is demanded; the rationale for delays and/or denials changes depending on whom we speak to; the website is either opaque or doesn't track with what "customer service" has to say. If it is not written in the "customer service" script, it is not uttered (which would explain why, after waiting months for one ...


...A week or two later it shows up on tricare4u website that its being processed. After a month to a month and a half of it being processed it will get denied. I then have to go through the whole process of calling the supervisor lady all over again to let her know its been denied...

Scott L
Product or Service Quality
1.2 (96 reviews)
1.3 (157 reviews)
Reviewer's quote

However, it is also my firm opinion that her quality of life - and maybe her life as a whole quite probably could have been prolonged and enhanced if Cigna hadn't delayed providing coverage on numerous occasions. My grand-daughter's battle with leukemia began towards the end of last year, 2018 and...

Monique B

TriCare has really gone down hill - their service is non existent - my son's father who was a disabled Vet passed away in November - my son took a semester off from college to handle his Dad's estate - we had to pay out the *** for coverage - only for his claims to be denied for deductables - now...

Laural W

Cigna and Tricare Pros and Cons

  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
  • It better before the most recent change in managing companies
  • Co-pays
  • When i did have it
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations
  • Customer service
  • Poor customer service
  • Customer care

Cigna and Tricare Most Positive Reviews

Top rated reviews

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...


I was tricare standard. Changed to prime more money but I can meet
Travis Hosp care. Drs agreed. For Travis must be prim...

Cigna and Tricare Most Critical Reviews

Lowest rated reviews

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...


How does TriCare expect me to drive an hour or of my way just to go see a Dr? Then possible miss my appointments...

Cigna and Tricare Latest Reviews

Recent published reviews

I and my wife are both retired and living on a fixed income. Due to the change in health care we switched carriers....

Read all 410 reviews

I have psoriasis and I was on taltz injections for 2 years. I went to my dermatologist and the put in a refill for my ta...

Read all 347 reviews

Cigna and Tricare Products and Services

Most reviewed product and services
  • Cigna Health Insurance (108 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)
  • Tricare Customer Care (84 reviews)
  • Tricare Health Insurance (53 reviews)
  • Tricare Claim (24 reviews)