PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Transamerica and Cigna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Transamerica
Cigna

Transamerica and Cigna Overview

Total reviews
74
412
Company responses
0
0
Issues resolved
2
0

Transamerica and Cigna Consumer Ratings

Rank
201 out of 1050 in Insurance category
223 out of 1050 in Insurance category
Customer service
179 in category
184 in category
Product or Service Quality
117 in category
170 in category
Reliability
136 in category
113 in category
Website
227 in category
161 in category

Transamerica and Cigna Rating Details

Customer service
1.2 (46 reviews)
1.2 (126 reviews)
Reviewer's quote

...Everything from their fees to their customer service is the WORST..

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...I called Customer Service five times and each time I received five different answers. All I know is that $600 of my annual coverage plus another $600 I paid to the same dentist was made for 20 minutes of work. I would have paid less if I had no insurance...

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Product or Service Quality
1.4 (42 reviews)
1.2 (98 reviews)
Reviewer's quote

...I having a TERRIBLE COSTUMER SERVICE. Thats including the lady who answer the phone few minutes ago on 1-800-797-2643 around 4:30pm et. She hang up on me with out answering my question, nasty and rude...

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However, it is also my firm opinion that her quality of life - and maybe her life as a whole quite probably could have been prolonged and enhanced if Cigna hadn't delayed providing coverage on numerous occasions. My grand-daughter's battle with leukemia began towards the end of last year, 2018 and...

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Reliability
1.2 (41 reviews)
1.3 (94 reviews)
Reviewer's quote

Transamerica has been reimbursing my father for over 3 years for his long term care. He is 95 now, beyond the actuarials for his age. Now magically, they say he no longer meets the criteria for coverage, even though they have documentation verifying he needs substantial help with 2 ADLS, which is...

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I called Cigna Dental in the Fall to see if I could enhance my coverage. They told me I had to wait until the end of the policy. The policy ended in March, but I was still active and continued to receive bills. I called to discuss renewal options and to enhance the policy, but was told I missed the...

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Website
1.3 (38 reviews)
1.6 (99 reviews)
Reviewer's quote

...Also have had constant issues on the Transamerica website, which is probably administered by a 6 year old. I thought an annuity would protect my money for me, but what I learned was that it only created a nice little income flow for the company and saddled me with unbelievably high fees..

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...levant or that has already been provided multiple times before is demanded; the rationale for delays and/or denials changes depending on whom we speak to; the website is either opaque or doesn't track with what "customer service" has to say. If it is not written in the "customer service" script, it is not uttered (which would explain why, after waiting months for one ...

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Transamerica and Cigna Pros and Cons

Pros
  • Hanging up on them
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
Cons
  • Deceptive amendments to policy and inaccessibility of company
  • Waiting for hours on phone and reply to emails
  • Transamerica worked at making it difficult to access my account
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations

Transamerica and Cigna Most Positive Reviews

Top rated reviews
5

They were closed At 6:00 p.m. today Eastern time I live on the West Coast

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5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

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No votes
4

Changed carriers effective 1/1/2017 from CIGNA to another carrier through ATT broker AON. Cigna charged me monthly when...

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Transamerica and Cigna Most Critical Reviews

Lowest rated reviews
1

There is no support.
After hours and hours of holding, never a live agent picks up the phone. I need to update my acco...

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1

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

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1

Well this been going on since they claimed they bought it from Stonebridge and before that Stonebridge bought it from...

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1

Have tried calling more than 10 times to find out why they have not paid a dental claim for a FED-EX Employee. They are...

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Transamerica and Cigna Latest Reviews

Recent published reviews
1

This is by FAR THE WORST retirement company to do business with. If you have your money wrapped up with this company,...

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1.2

I called Cigna Dental in the Fall to see if I could enhance my coverage. They told me I had to wait until the end of...

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1

HORRIBLE money hungry people that work here! they don'dt care about you.... they just want your money!

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1

Basically Cigna keeps stringing you along with denials saying they are waiting on paperwork from your doctors. They...

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Transamerica and Cigna Products and Services

Most reviewed product and services
  • Transamerica Life Insurance (25 reviews)
  • Transamerica 401K Retirement Plan (9 reviews)
  • Transamerica Retirement Plan (7 reviews)
  • Cigna Health Insurance (108 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)