PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mutual Of Omaha and Cigna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mutual Of Omaha

Mutual Of Omaha

Has verified representatives
2.1
Cigna

Cigna

1.3
Mutual Of Omaha
Cigna

Mutual Of Omaha and Cigna Overview

Total reviews
121
410
Company responses
42
0
Issues resolved
1
0

Cigna was first mentioned on PissedConsumer on Dec 14, 2007 and since then this brand received 410 reviews. It is 289 reviews more than Mutual Of Omaha received since Feb 19, 2010.

Mutual Of Omaha and Cigna Consumer Ratings

Rank
53 out of 1481 in Insurance category
218 out of 1481 in Insurance category
Customer service
75 in category
178 in category
Website
111 in category
152 in category
Staff
77 in category
168 in category

According to consumer ratings and reviews, Mutual Of Omaha ranks 165 points higher in the Insurance category than Cigna. People gave Mutual Of Omaha 1.7 stars for Customer service criterion in Insurance category and it is 376 points higher than the worst rated brand in this category. At the same time, Cigna was rated 1.2 stars for Customer service criterion in this category and it is 273 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Mutual Of Omaha has a higher rating than Cigna. Regarding Staff criterion, consumers gave Mutual Of Omaha 1.8 stars and it is 83% greater than other in category. Cigna however was rated 1.3 stars and it is 63% greater than other in category.

Mutual Of Omaha and Cigna Rating Details

Customer service
1.7 (38 reviews)
1.2 (124 reviews)
Reviewer's quote

As I have yet to receive an invoice I called customer service to set up the regular monthly payment plan directly from my checking account. I have now been on the phone for over two hours talked to four different people, none of whom can help me. The response is always "I can't help you, that is...

Arion

...I called Customer Service five times and each time I received five different answers. All I know is that $600 of my annual coverage plus another $600 I paid to the same dentist was made for 20 minutes of work. I would have paid less if I had no insurance...

Bunchof F
Website
1.9 (30 reviews)
1.6 (99 reviews)
Reviewer's quote

...Also I never could get the website to work for me to view my paycheck. They never offered direct deposit for me and to have taxes taken out. I could do nothing online...

gapeach30s

...levant or that has already been provided multiple times before is demanded; the rationale for delays and/or denials changes depending on whom we speak to; the website is either opaque or doesn't track with what "customer service" has to say. If it is not written in the "customer service" script, it is not uttered (which would explain why, after waiting months for one ...

PissedConsumer1097379
Staff
1.8 (29 reviews)
1.3 (85 reviews)
Reviewer's quote

..." My Rhuematologist, the actual specialist, has offered multiple times to speak with medical staff to explain my condition. Nothing. The Drs...

PissedConsumer1069821

...It will take a few days to get them all that pile they want and none of the staff is helpful, there is no compassion. So far during my recovery, all I do is worry. Never do business with these people...

PissedConsumer821540

Mutual Of Omaha and Cigna Pros and Cons

Pros
  • Availability of a live operator
  • John wayne cancer insurance
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
Cons
  • Indifferent people
  • Mass mailings
  • It is a headache
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations

Mutual Of Omaha and Cigna Most Positive Reviews

Top rated reviews
5

I was in a bad motorcycle wreck back in September 2014. I had only had this short-term and long-term disability...

5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

Mutual Of Omaha and Cigna Most Critical Reviews

Lowest rated reviews
1

Refused a valid claim that I wanted for pregnancy induced hypertension. Only wanted one month of pay as I was returning...

1

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

Mutual Of Omaha and Cigna Latest Reviews

Recent published reviews

537435-93 part G Medicare

Read all 121 reviews
1

I and my wife are both retired and living on a fixed income. Due to the change in health care we switched carriers....

Read all 410 reviews

Mutual Of Omaha and Cigna Products and Services

Most reviewed product and services
  • Mutual Of Omaha Life Insurance (21 reviews)
  • Mutual Of Omaha Disability Insurance (9 reviews)
  • Mutual Of Omaha Customer Care (8 reviews)
  • Cigna Health Insurance (108 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)