PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mutual Of Omaha and Cigna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mutual Of Omaha
Has Verified Representatives
2.1
Cigna
1.3
Mutual Of Omaha
Cigna

Mutual Of Omaha and Cigna Overview

Total reviews 154 423
Company responses 63 0
Issues resolved 2 0

Mutual Of Omaha and Cigna Consumer Ratings

Rank
64 out of 1000 in Insurance category
241 out of 1000 in Insurance category
Customer service
94 in category
190 in category
Website
146 in category
176 in category
Billing Practices
93 in category
190 in category
Reliability
78 in category
121 in category

Mutual Of Omaha and Cigna Rating Details

Customer service
1.5 (53 reviews)
1.2 (133 reviews)
Reviewer's quote

com , also sent three emails to their customer service email mentioned on their web page. Also sent three emails with the same information through their secured message service and I still keep receiving emails telling me I do not have hazard insurance. When I call I have to wait like 20 minutes to...

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...I have sent word via email, I have called multiple times with multiple numbers, and I have no means at this point to contact customer service. Please respond. my email is karen...

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Website
1.7 (39 reviews)
1.6 (107 reviews)
Reviewer's quote

First lie was that they did not tell people on the Medicare website that their RX part D plan was not supported by Mutual of Omaha, but Express Scripts. Anyone knows that if someone has a product supported by another company that the other company does not care about the customer, just the money...

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Cigna has the worst website I've ever seen. All links go in circles and I can't find anything useful..

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Billing Practices
1.7 (37 reviews)
1.3 (101 reviews)
Reviewer's quote

...then DO NOT USE MUTUAL OF OMAHA! see attached photo - the red boxes were used to protect my mothers name but this clearly illustrates their misleading billing practices used to prevent clients from knowing if they are delinquent or past...

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...Their billing department is the worst (if they even have a billing department), I spoke to Rachel recently who was supposed to get back to me and still has not called back with status of this bill..

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Reliability
1.6 (37 reviews)
1.3 (103 reviews)
Reviewer's quote

With the new year we changed Medicare part D Prescription Drug Plan.My doc called in a prescription to CVS and by their on line formulary there was no prior authorization needed from Mutual of Omaha. It should have been $2.00 charge at CVS. However, when i got there it was $16 and CVS said M of O...

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When HealthSpring was by itself it was a wonderful Medicare Advantage Plan. However, when Cigna bought Health Spring in 2012 it has consistently gone downhill.We live in a retirement community with a population of about 30,000 people. We have a lot of medical providers in the area, but very few...

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Mutual Of Omaha and Cigna Pros and Cons

Pros
  • Availability of a live operator
  • John wayne cancer insurance
  • Excellent benefits
  • Benefits
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
Cons
  • Indifferent people
  • It is a headache
  • Customer service is terrible
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations

Mutual Of Omaha and Cigna Most Positive Reviews

Top rated reviews
5

I was in a bad motorcycle wreck back in September 2014. I had only had this short-term and long-term disability...

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5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

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5

My initial complaint was that Mutual of Omaha labeled me as an employee of their company which in turn caused my unemplo...

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4

Changed carriers effective 1/1/2017 from CIGNA to another carrier through ATT broker AON. Cigna charged me monthly when...

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Mutual Of Omaha and Cigna Most Critical Reviews

Lowest rated reviews
1

Refused a valid claim that I wanted for pregnancy induced hypertension. Only wanted one month of pay as I was returning...

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1

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

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1

7 yrs ago myself, husband and son took out life insurance policies. 14 mos ago I had to close my checking acct. I...

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1

Have tried calling more than 10 times to find out why they have not paid a dental claim for a FED-EX Employee. They are...

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Mutual Of Omaha and Cigna Latest Reviews

Recent published reviews
No votes

And do not give me any options to stop receiving this BS! If you know how to do this, please comment! Thank you!P

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1

When HealthSpring was by itself it was a wonderful Medicare Advantage Plan. However, when Cigna bought Health Spring in...

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1.8

With the new year we changed Medicare part D Prescription Drug Plan.
My doc called in a prescription to CVS and by their...

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1.8

My dentist has file a claim on 11/06/20 for pre-estimate but they are keep delaying to provide the cost even after...

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Mutual Of Omaha and Cigna Products and Services

Most reviewed product and services
  • Mutual Of Omaha Life Insurance (28 reviews)
  • Mutual Of Omaha Claim (9 reviews)
  • Mutual Of Omaha Disability Insurance (9 reviews)
  • Cigna Health Insurance (109 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)