PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mutual Of Omaha and Cigna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mutual Of Omaha

Mutual Of Omaha

Has Verified Representatives
2.1
Cigna

Cigna

1.3
Mutual Of Omaha
Cigna

Mutual Of Omaha and Cigna Overview

Total reviews 145 417
Company responses 57 0
Issues resolved 1 0

Mutual Of Omaha and Cigna Consumer Ratings

Rank
57 out of 1079 in Insurance category
227 out of 1079 in Insurance category
Customer service
No votes
188 in category
Website
No votes
167 in category
Billing Practices
No votes
184 in category
Reliability
No votes
118 in category

Mutual Of Omaha and Cigna Rating Details

Customer service
No votes
1.2 (130 reviews)
Reviewer's quote

...They say they are providing the insurance coverage but the customer service is outsourced to Express Scripts. Express Scripts is impossible to deal with and really do not care about Mutual of Omaha customers..

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...Customer service are the worst and helpless. They do not have a clue..

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Website
No votes
1.6 (103 reviews)
Reviewer's quote

First lie was that they did not tell people on the Medicare website that their RX part D plan was not supported by Mutual of Omaha, but Express Scripts. Anyone knows that if someone has a product supported by another company that the other company does not care about the customer, just the money...

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Cigna has the worst website I've ever seen. All links go in circles and I can't find anything useful..

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Billing Practices
No votes
1.3 (99 reviews)
Reviewer's quote

...then DO NOT USE MUTUAL OF OMAHA! see attached photo - the red boxes were used to protect my mothers name but this clearly illustrates their misleading billing practices used to prevent clients from knowing if they are delinquent or past...

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...Their billing department is the worst (if they even have a billing department), I spoke to Rachel recently who was supposed to get back to me and still has not called back with status of this bill..

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Reliability
No votes
1.3 (99 reviews)
Reviewer's quote

The life insurance claim submitted by my daughter for her father's Mutual Omaha Policy is a virtual nightmare.Her father died in Nov 2019 and all documents including Post Mortem reports have been given.Mutual Omaha is using every excuse to avoid paying the claim.The policy is under 2 years old and...

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These are the most incompetent claims representatives ever. I have been doing Dental Insurance for 35 plus years. They had my original claim sitting in an inbox for 2 months. When I called I was told to resubmit claim, I did when I called for the 3rd time again told no claim. Complete run around...

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Mutual Of Omaha and Cigna Pros and Cons

Pros
  • Availability of a live operator
  • John wayne cancer insurance
  • Excellent benefits
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
Cons
  • Indifferent people
  • It is a headache
  • Customer service is terrible
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations

Mutual Of Omaha and Cigna Most Positive Reviews

Top rated reviews
5

I was in a bad motorcycle wreck back in September 2014. I had only had this short-term and long-term disability...

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5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

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5

No problem my needs were handled efficiently

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4

Changed carriers effective 1/1/2017 from CIGNA to another carrier through ATT broker AON. Cigna charged me monthly when...

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Mutual Of Omaha and Cigna Most Critical Reviews

Lowest rated reviews
1

Refused a valid claim that I wanted for pregnancy induced hypertension. Only wanted one month of pay as I was returning...

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1

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

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1

7 yrs ago myself, husband and son took out life insurance policies. 14 mos ago I had to close my checking acct. I...

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1

Have tried calling more than 10 times to find out why they have not paid a dental claim for a FED-EX Employee. They are...

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Mutual Of Omaha and Cigna Latest Reviews

Recent published reviews
No votes

i have recently moved and my new address is as follows,204 legacy oaks circle lynchburg va 24501.thanks

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1.3

These are the most incompetent claims representatives ever. I have been doing Dental Insurance for 35 plus years. They...

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No votes

I have not heard anything new.

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2.4

You offer My Chart, but yet ever time I try to order refill it say you can't order them on your My Chart

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Mutual Of Omaha and Cigna Products and Services

Most reviewed product and services
  • Mutual Of Omaha Life Insurance (23 reviews)
  • Mutual Of Omaha Customer Care (10 reviews)
  • Mutual Of Omaha Disability Insurance (9 reviews)
  • Cigna Health Insurance (108 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)