PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cigna and Mutual Of Omaha as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cigna

Cigna

1.3
Mutual Of Omaha

Mutual Of Omaha

Has verified representatives
2.1
Cigna
Mutual Of Omaha

Cigna and Mutual Of Omaha Overview

Total reviews
408
116
Company responses
0
39
Issues resolved
0
1

Cigna was first mentioned on PissedConsumer on Dec 14, 2007 and since then this brand received 408 reviews. It is 292 reviews more than Mutual Of Omaha received since Feb 19, 2010.

Cigna and Mutual Of Omaha Consumer Ratings

Rank
216 out of 1880 in Insurance category
54 out of 1880 in Insurance category
Customer service
179 in category
72 in category
Website
154 in category
111 in category
Reliability
108 in category
50 in category

According to consumer ratings and reviews, Mutual Of Omaha ranks 162 points higher in the Insurance category than Cigna. People gave Cigna 1.2 stars for Customer service criterion in Insurance category and it is 270 points higher than the worst rated brand in this category. At the same time, Mutual Of Omaha was rated 1.7 stars for Customer service criterion in this category and it is 377 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Mutual Of Omaha has a higher rating than Cigna. Regarding Reliability criterion, consumers gave Cigna 1.3 stars and it is 76% greater than other in category. Mutual Of Omaha however was rated 1.8 stars and it is 89% greater than other in category.

Cigna and Mutual Of Omaha Rating Details

Customer service
1.2 (123 reviews)
1.7 (37 reviews)
Reviewer's quote

...I called Customer Service five times and each time I received five different answers. All I know is that $600 of my annual coverage plus another $600 I paid to the same dentist was made for 20 minutes of work. I would have paid less if I had no insurance...

Bunchof F

They have always paid my claims within 7 working days of the claim filing. They are always courteous and ready to help. They have paid all preventive screenings for my wife and I. Everything on the policy benefit description was paid with no problems. I was diagnosed with colon cancer and am so...

Jesus C
Website
1.6 (98 reviews)
1.9 (29 reviews)
Reviewer's quote

...levant or that has already been provided multiple times before is demanded; the rationale for delays and/or denials changes depending on whom we speak to; the website is either opaque or doesn't track with what "customer service" has to say. If it is not written in the "customer service" script, it is not uttered (which would explain why, after waiting months for one ...

PissedConsumer1097379

...Also I never could get the website to work for me to view my paycheck. They never offered direct deposit for me and to have taxes taken out. I could do nothing online...

gapeach30s
Reliability
1.3 (93 reviews)
1.8 (27 reviews)
Reviewer's quote

CIGNA likes to avoid paying LTD claims at all costs. Just Google CIGNA LTD complaints vs taking my word. Then spread the word to family, friends, coworkers, social media, anyone possible to HIT CIGNA IN THE POCKETBOOK BY REDUCING THE PREMIUMS CIGNA COLLECTS.In order to pay the PIGS AT THE TOP,...

Michael S

Policy was higher than said on your site

Tyrae

Cigna and Mutual Of Omaha Pros and Cons

Pros
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
  • Availability of a live operator
  • John wayne cancer insurance
Cons
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations
  • Indifferent people
  • Mass mailings
  • It is a headache

Cigna and Mutual Of Omaha Most Positive Reviews

Top rated reviews
5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

5

I was in a bad motorcycle wreck back in September 2014. I had only had this short-term and long-term disability...

Cigna and Mutual Of Omaha Most Critical Reviews

Lowest rated reviews
1

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

1

Refused a valid claim that I wanted for pregnancy induced hypertension. Only wanted one month of pay as I was returning...

Cigna and Mutual Of Omaha Latest Reviews

Recent published reviews
1

CIGNA likes to avoid paying LTD claims at all costs. Just Google CIGNA LTD complaints vs taking my word. Then spread the...

Read all 408 reviews

I purchased a life insurance policy for my then husband in 2006. We divorced approximately 2013. My ex-husband passed...

Read all 116 reviews

Cigna and Mutual Of Omaha Products and Services

Most reviewed product and services
  • Cigna Health Insurance (106 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)
  • Mutual Of Omaha Life Insurance (21 reviews)
  • Mutual Of Omaha Disability Insurance (9 reviews)
  • Mutual Of Omaha Claim (8 reviews)