PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cigna and Mutual Of Omaha as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cigna

Cigna

1.3
Mutual Of Omaha

Mutual Of Omaha

Has verified representatives
2.1
Cigna
Mutual Of Omaha

Cigna and Mutual Of Omaha Overview

Total reviews
410
121
Company responses
0
42
Issues resolved
0
1

Cigna was first mentioned on PissedConsumer on Dec 14, 2007 and since then this brand received 410 reviews. It is 289 reviews more than Mutual Of Omaha received since Feb 19, 2010.

Cigna and Mutual Of Omaha Consumer Ratings

Rank
219 out of 1482 in Insurance category
51 out of 1482 in Insurance category
Customer service
177 in category
75 in category
Website
152 in category
111 in category
Product or Service Quality
164 in category
70 in category

According to consumer ratings and reviews, Mutual Of Omaha ranks 168 points higher in the Insurance category than Cigna. People gave Cigna 1.2 stars for Customer service criterion in Insurance category and it is 273 points higher than the worst rated brand in this category. At the same time, Mutual Of Omaha was rated 1.7 stars for Customer service criterion in this category and it is 375 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Mutual Of Omaha has a higher rating than Cigna. Regarding Product or Service Quality criterion, consumers gave Cigna 1.2 stars and it is 64% greater than other in category. Mutual Of Omaha however was rated 1.7 stars and it is 84% greater than other in category.

Cigna and Mutual Of Omaha Rating Details

Customer service
1.2 (124 reviews)
1.7 (38 reviews)
Reviewer's quote

...I called Customer Service five times and each time I received five different answers. All I know is that $600 of my annual coverage plus another $600 I paid to the same dentist was made for 20 minutes of work. I would have paid less if I had no insurance...

Bunchof F

As I have yet to receive an invoice I called customer service to set up the regular monthly payment plan directly from my checking account. I have now been on the phone for over two hours talked to four different people, none of whom can help me. The response is always "I can't help you, that is...

Arion
Website
1.6 (99 reviews)
1.9 (30 reviews)
Reviewer's quote

...levant or that has already been provided multiple times before is demanded; the rationale for delays and/or denials changes depending on whom we speak to; the website is either opaque or doesn't track with what "customer service" has to say. If it is not written in the "customer service" script, it is not uttered (which would explain why, after waiting months for one ...

PissedConsumer1097379

...Also I never could get the website to work for me to view my paycheck. They never offered direct deposit for me and to have taxes taken out. I could do nothing online...

gapeach30s
Product or Service Quality
1.2 (96 reviews)
1.7 (24 reviews)
Reviewer's quote

However, it is also my firm opinion that her quality of life - and maybe her life as a whole quite probably could have been prolonged and enhanced if Cigna hadn't delayed providing coverage on numerous occasions. My grand-daughter's battle with leukemia began towards the end of last year, 2018 and...

Monique B

...horrible customer service, horrible company. Do not do business with them, they will rip you off and you will end up with nothing. Their *** commercials say they listen to their customers..

Nutrisystem1

Cigna and Mutual Of Omaha Pros and Cons

Pros
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
  • Availability of a live operator
  • John wayne cancer insurance
Cons
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations
  • Indifferent people
  • Mass mailings
  • It is a headache

Cigna and Mutual Of Omaha Most Positive Reviews

Top rated reviews
5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

5

I was in a bad motorcycle wreck back in September 2014. I had only had this short-term and long-term disability...

Cigna and Mutual Of Omaha Most Critical Reviews

Lowest rated reviews
1

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

1

Refused a valid claim that I wanted for pregnancy induced hypertension. Only wanted one month of pay as I was returning...

Cigna and Mutual Of Omaha Latest Reviews

Recent published reviews
1

I and my wife are both retired and living on a fixed income. Due to the change in health care we switched carriers....

Read all 410 reviews

537435-93 part G Medicare

Read all 121 reviews

Cigna and Mutual Of Omaha Products and Services

Most reviewed product and services
  • Cigna Health Insurance (108 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)
  • Mutual Of Omaha Life Insurance (21 reviews)
  • Mutual Of Omaha Disability Insurance (9 reviews)
  • Mutual Of Omaha Customer Care (8 reviews)