PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cigna and Mutual Of Omaha as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cigna

Cigna

1.3
Mutual Of Omaha

Mutual Of Omaha

Has Verified Representatives
2.1
Cigna
Mutual Of Omaha

Cigna and Mutual Of Omaha Overview

Total reviews
413
132
Company responses
0
49
Issues resolved
0
1

Cigna and Mutual Of Omaha Consumer Ratings

Rank
224 out of 1060 in Insurance category
52 out of 1060 in Insurance category
Customer service
191 in category
83 in category
Website
168 in category
125 in category
Product or Service Quality
173 in category
79 in category
Billing Practices
183 in category
81 in category

Cigna and Mutual Of Omaha Rating Details

Customer service
1.2 (127 reviews)
1.6 (45 reviews)
Reviewer's quote

...I called Customer Service five times and each time I received five different answers. All I know is that $600 of my annual coverage plus another $600 I paid to the same dentist was made for 20 minutes of work. I would have paid less if I had no insurance...

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...They say they are providing the insurance coverage but the customer service is outsourced to Express Scripts. Express Scripts is impossible to deal with and really do not care about Mutual of Omaha customers..

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Website
1.6 (100 reviews)
1.8 (34 reviews)
Reviewer's quote

Cigna has the worst website I've ever seen. All links go in circles and I can't find anything useful..

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First lie was that they did not tell people on the Medicare website that their RX part D plan was not supported by Mutual of Omaha, but Express Scripts. Anyone knows that if someone has a product supported by another company that the other company does not care about the customer, just the money...

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Product or Service Quality
1.2 (99 reviews)
1.7 (28 reviews)
Reviewer's quote

However, it is also my firm opinion that her quality of life - and maybe her life as a whole quite probably could have been prolonged and enhanced if Cigna hadn't delayed providing coverage on numerous occasions. My grand-daughter's battle with leukemia began towards the end of last year, 2018 and...

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...Not so, they have farmed out their customer service to Express Scripts. Express Scripts is impossible to deal with and poorly trained in customer service. Mutual of Omaha lied to us all since we were led to believe we would be doing business with Mutual Of Omaha...

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Billing Practices
1.3 (95 reviews)
1.8 (32 reviews)
Reviewer's quote

...Their billing department is the worst (if they even have a billing department), I spoke to Rachel recently who was supposed to get back to me and still has not called back with status of this bill..

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Been out since 4/13/20 An this the me reaching out to check I have any outstanding payment

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Cigna and Mutual Of Omaha Pros and Cons

Pros
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
  • Availability of a live operator
  • John wayne cancer insurance
  • Excellent benefits
Cons
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations
  • Indifferent people
  • It is a headache
  • Customer service is terrible

Cigna and Mutual Of Omaha Most Positive Reviews

Top rated reviews
5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

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5

I was in a bad motorcycle wreck back in September 2014. I had only had this short-term and long-term disability...

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4

Changed carriers effective 1/1/2017 from CIGNA to another carrier through ATT broker AON. Cigna charged me monthly when...

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5

No problem my needs were handled efficiently

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Cigna and Mutual Of Omaha Most Critical Reviews

Lowest rated reviews
1

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

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1

Refused a valid claim that I wanted for pregnancy induced hypertension. Only wanted one month of pay as I was returning...

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1

Have tried calling more than 10 times to find out why they have not paid a dental claim for a FED-EX Employee. They are...

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1

7 yrs ago myself, husband and son took out life insurance policies. 14 mos ago I had to close my checking acct. I...

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Cigna and Mutual Of Omaha Latest Reviews

Recent published reviews
1

Cigna has the worst website I've ever seen. All links go in circles and I can't find anything useful.

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1.9

Been out since 4/13/20 An this the me reaching out to check I have any outstanding payment

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1.2

I called Cigna Dental in the Fall to see if I could enhance my coverage. They told me I had to wait until the end of...

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No votes

No complaint
Just want to know what medications are covered
Also want to know how to set up automatic debit

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Cigna and Mutual Of Omaha Products and Services

Most reviewed product and services
  • Cigna Health Insurance (108 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)
  • Mutual Of Omaha Life Insurance (21 reviews)
  • Mutual Of Omaha Disability Insurance (9 reviews)
  • Mutual Of Omaha Claim (8 reviews)