PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cigna and Humana as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cigna
1.4
Humana
1.6
Cigna
Humana

Cigna and Humana Overview

Total reviews 467 799
Company responses 0 0
Issues resolved 1 7

Cigna and Humana Consumer Ratings

Rank
322 out of 1822 in Insurance category
239 out of 1822 in Insurance category
Customer service
318 in category
248 in category
Website
265 in category
268 in category
Reliability
227 in category
209 in category
Product or Service Quality
290 in category
204 in category

Cigna and Humana Rating Details

Customer service
1.2
(161 reviews)
1.4
(334 reviews)
Reviewer's quote

...and changed my address with the post office immediately) and saying that I only had a limited amount of time to change plans so that it would be in my new service area. I moved TWO MILES from my old place. And because Cigna sent the letter on...

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...They not only have bad customer service, they have NO customer service. I will be switching back next year..

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Website
1.6
(127 reviews)
1.6
(283 reviews)
Reviewer's quote

Cigna has the worst website I've ever seen. All links go in circles and I can't find anything useful..

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I have a food card, and it states or the website that my card is good at family dollar stores, and dollar general stores, but when I tried to use it at either store, it wouldn't work that pissed me off, you don't tell people where it will work, and let them find out later that it doesn't, makes...

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Reliability
1.3
(126 reviews)
1.4
(259 reviews)
Reviewer's quote

I would like my EOB sent on paper monthly please. They are much easier for me to keep up with that way.

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I moved from one state to another and kept my Humana Gold Plus HMO. I had to cancel service in FL and start service in LA. When I called to switch everything over I asked they everything be canceled in FL, as I had an additional dental coverage. They have continued to bill me because they claim no...

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Product or Service Quality
1.3
(124 reviews)
1.5
(292 reviews)
Reviewer's quote

When I called customer service to find out status, I learned on a recorded line that the Cigna agent never registered the request despite dozen of emails stating information to the contrary. Dozens of emails and recorded conversations documenting that Cigna doesn't have to accept PPO patients which...

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Review: My recent experience with Humana's transportation service, now handled by Modivcare, has been utterly disappointing. The transition has been a disaster, leaving me stranded and frustrated. Modivcare's inability to provide accessible service to all clients, especially those with unique needs...

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Cigna and Humana Pros and Cons

Pros
  • Some of the people seemed to care a little bit
  • Benefits
  • Used to be excellent
  • Very little about humana
  • Prescription drug coverage
  • No pros
Cons
  • Terrible customer service
  • No accountability
  • Deceitful business practices
  • Customer service
  • Misleading plan coverage
  • Health coverage

Cigna and Humana Most Positive Reviews

Top rated reviews
5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

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5

Issue was resolved. Humana is a good company.I was never mad at them, i just needed the phone number to get something...

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4

Changed carriers effective 1/1/2017 from CIGNA to another carrier through ATT broker AON. Cigna charged me monthly when...

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5

Everything went well accept I had a hard time understanding the agent because of his accent.I wish you could hire...

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Cigna and Humana Most Critical Reviews

Lowest rated reviews
1

Our office had an original account with Cigna. We got a new Finance Coordinator, who made another account and messed...

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1

I moved from one state to another and kept my Humana Gold Plus HMO. I had to cancel service in FL and start service in...

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1

To whom it may concern,

This letter is to document fraud that occurred with my health care insurance on December 30, 20...

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1

This is the second time that Humana has refused to pay for my meds. that i received in the hospital, I submitted a...

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Cigna and Humana Latest Reviews

Recent published reviews
4

I would like my EOB sent on paper monthly please. They are much easier for me to keep up with that way.

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No votes

The great service I received so politely conveyeddont hesitate to call with questions. And so knowledgeable.

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3

I want to track progress toward my annual deductible. Please assist.
any one else has this need to figure that out>

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No votes

He kept arguing with me about the date of the month and told him to look at the calendar and he wouldnt do it.
I used to...

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