PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cigna and Humana as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cigna
Humana

Cigna and Humana Overview

Total reviews
408
547
Company responses
0
0
Issues resolved
0
2

Humana was first mentioned on PissedConsumer on Nov 8, 2009 and since then this brand received 547 reviews. It is 139 reviews more than Cigna received since Dec 14, 2007.

Cigna and Humana Consumer Ratings

Rank
216 out of 1883 in Insurance category
177 out of 1883 in Insurance category
Customer service
178 in category
156 in category
Website
152 in category
176 in category
Product or Service Quality
164 in category
140 in category

According to consumer ratings and reviews, Humana ranks 39 points higher in the Insurance category than Cigna. People gave Cigna 1.2 stars for Customer service criterion in Insurance category and it is 271 points higher than the worst rated brand in this category. At the same time, Humana was rated 1.2 stars for Customer service criterion in this category and it is 293 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Cigna has a higher rating than Humana. Regarding Product or Service Quality criterion, consumers gave Cigna 1.2 stars and it is 63% greater than other in category. Humana however was rated 1.3 stars and it is 69% greater than other in category.

Cigna and Humana Rating Details

Customer service
1.2 (123 reviews)
1.2 (215 reviews)
Reviewer's quote

...I called Customer Service five times and each time I received five different answers. All I know is that $600 of my annual coverage plus another $600 I paid to the same dentist was made for 20 minutes of work. I would have paid less if I had no insurance...

Bunchof F

...The worst part is that I am paying for this horrible service..

Rylin
Website
1.6 (98 reviews)
1.5 (180 reviews)
Reviewer's quote

...levant or that has already been provided multiple times before is demanded; the rationale for delays and/or denials changes depending on whom we speak to; the website is either opaque or doesn't track with what "customer service" has to say. If it is not written in the "customer service" script, it is not uttered (which would explain why, after waiting months for one ...

PissedConsumer1097379

This website stinks, they made it to convuluted..

john s
Product or Service Quality
1.2 (96 reviews)
1.3 (177 reviews)
Reviewer's quote

Order insulin through mail no more pick up at Pharmacy they said 7 days 7 days call back medicine never was sent they said I'm sorry no insulin so they told me to wait 7 more days with no insulin this Cigna really sucks they tell too many lies

PissedConsumer1316254

Humana has become yet another company to outsource their customer service to the Philippines. They have no knowledge and even worse English language skills. All they can do is read from a script in very broken English...

PissedConsumer1676653

Cigna and Humana Pros and Cons

Pros
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
  • Prescription drug coverage
  • Very little about humana
  • Way they processed my previous claims
Cons
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations
  • Customer service
  • Misleading plan coverage
  • Health coverage

Cigna and Humana Most Positive Reviews

Top rated reviews
5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

Cigna and Humana Most Critical Reviews

Lowest rated reviews
1

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

Cigna and Humana Latest Reviews

Recent published reviews
1

CIGNA likes to avoid paying LTD claims at all costs. Just Google CIGNA LTD complaints vs taking my word. Then spread the...

Read all 408 reviews
1

Most times I get a representative who I cannot understand because their English is not understandable. Then they cannot...

Read all 547 reviews

Cigna and Humana Products and Services

Most reviewed product and services
  • Cigna Health Insurance (106 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)
  • Humana Health Insurance (98 reviews)
  • Humana Customer Care (50 reviews)
  • Humana Dental Insurance (44 reviews)