PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cigna and Humana as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cigna
Humana

Cigna and Humana Overview

Total reviews
412
583
Company responses
0
0
Issues resolved
0
3

Cigna and Humana Consumer Ratings

Rank
226 out of 1053 in Insurance category
192 out of 1053 in Insurance category
Customer service
187 in category
167 in category
Website
164 in category
183 in category
Product or Service Quality
173 in category
139 in category
Billing Practices
181 in category
172 in category

Cigna and Humana Rating Details

Customer service
1.2 (126 reviews)
1.2 (228 reviews)
Reviewer's quote

...I called Customer Service five times and each time I received five different answers. All I know is that $600 of my annual coverage plus another $600 I paid to the same dentist was made for 20 minutes of work. I would have paid less if I had no insurance...

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Humana is the absolute worst insurance to get someone on the phone from the United States! It's not possible! The customer service team will not let you speak with anyone else or find you a rep that covers your area. They keep trying to put you on hold and read directly from their manual. They have...

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Website
1.6 (99 reviews)
1.5 (191 reviews)
Reviewer's quote

...levant or that has already been provided multiple times before is demanded; the rationale for delays and/or denials changes depending on whom we speak to; the website is either opaque or doesn't track with what "customer service" has to say. If it is not written in the "customer service" script, it is not uttered (which would explain why, after waiting months for one ...

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Their plan description on the Social Security website didn't mention that and neither did the salesman. Two days before my employer insurance was to expire, in the middle of a pandemic, with social security offices closed they let me know I had no insurance from them. Not a phone call, not a...

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Product or Service Quality
1.2 (98 reviews)
1.4 (194 reviews)
Reviewer's quote

However, it is also my firm opinion that her quality of life - and maybe her life as a whole quite probably could have been prolonged and enhanced if Cigna hadn't delayed providing coverage on numerous occasions. My grand-daughter's battle with leukemia began towards the end of last year, 2018 and...

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Purchased dental insurance almost a year ago, followed all directives from the website to choose a service provider and Humana will will not pay for simple dental xray's. I had to pay for services rendered by a plan provider in-network $231. 00...

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Billing Practices
1.3 (95 reviews)
1.3 (185 reviews)
Reviewer's quote

...Their billing department is the worst (if they even have a billing department), I spoke to Rachel recently who was supposed to get back to me and still has not called back with status of this bill..

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called Humana regarding billing issue. Spoke with a rep who was difficult to understand her English, Very arrogant and condescending person. She said some one would contact me regarding my issue...

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Cigna and Humana Pros and Cons

Pros
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
  • Prescription drug coverage
  • Very little about humana
  • Doctor
Cons
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations
  • Customer service
  • Misleading plan coverage
  • Health coverage

Cigna and Humana Most Positive Reviews

Top rated reviews
5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

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5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

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4

Changed carriers effective 1/1/2017 from CIGNA to another carrier through ATT broker AON. Cigna charged me monthly when...

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4.6

I have been with Humana Medicare Advantage plan since 2011 and been very pleased. I've actually gotten several other...

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Cigna and Humana Most Critical Reviews

Lowest rated reviews
1

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

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1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

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1

Have tried calling more than 10 times to find out why they have not paid a dental claim for a FED-EX Employee. They are...

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1

I have only had my plan since May 1. During that time I have had 3 claims rejected from them. I was able to contact...

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Cigna and Humana Latest Reviews

Recent published reviews
1.2

I called Cigna Dental in the Fall to see if I could enhance my coverage. They told me I had to wait until the end of...

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2.8

My acct is 66894323. After attempting to get one of my prescriptions filled for almost 4 months, I finally got through...

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1

Basically Cigna keeps stringing you along with denials saying they are waiting on paperwork from your doctors. They...

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1.5

Phone calls from Humana with employees that can speak language you can discern

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Cigna and Humana Products and Services

Most reviewed product and services
  • Cigna Health Insurance (108 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)
  • Humana Health Insurance (101 reviews)
  • Humana Customer Care (54 reviews)
  • Humana Dental Insurance (47 reviews)