PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cigna and Humana as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cigna
Humana

Cigna and Humana Overview

Total reviews 418 604
Company responses 0 0
Issues resolved 0 3

Cigna and Humana Consumer Ratings

Rank
230 out of 1084 in Insurance category
196 out of 1084 in Insurance category
Customer service
161 in category
138 in category
Website
151 in category
163 in category
Product or Service Quality
144 in category
118 in category
Reliability
99 in category
110 in category

Cigna and Humana Rating Details

Customer service
1.2 (130 reviews)
1.3 (241 reviews)
Reviewer's quote

...Customer service are the worst and helpless. They do not have a clue..

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...Everytime, after I submitted all info, it said registration cant be processed due to system error, need to contact Customer Service. Customer Service has no clue what to do to resolve. They just keep asking you to try to reregister...

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Website
1.6 (103 reviews)
1.5 (199 reviews)
Reviewer's quote

Cigna has the worst website I've ever seen. All links go in circles and I can't find anything useful..

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Their plan description on the Social Security website didn't mention that and neither did the salesman. Two days before my employer insurance was to expire, in the middle of a pandemic, with social security offices closed they let me know I had no insurance from them. Not a phone call, not a...

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Product or Service Quality
1.2 (100 reviews)
1.4 (204 reviews)
Reviewer's quote

However, it is also my firm opinion that her quality of life - and maybe her life as a whole quite probably could have been prolonged and enhanced if Cigna hadn't delayed providing coverage on numerous occasions. My grand-daughter's battle with leukemia began towards the end of last year, 2018 and...

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They refused to fill my Medicine after one month and when I complained to customer service they called the police on me and lied to them and claimed I wanted to commit suicide! The Police Baker Acted me and when I was able to get released there is no Pharmacy in town that will fill my Scripts! I...

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Reliability
1.3 (99 reviews)
1.2 (172 reviews)
Reviewer's quote

These are the most incompetent claims representatives ever. I have been doing Dental Insurance for 35 plus years. They had my original claim sitting in an inbox for 2 months. When I called I was told to resubmit claim, I did when I called for the 3rd time again told no claim. Complete run around...

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My husband and I both have had procedures done but Humana does not pay. They ask for information and we provide it but they still do not pay. Total ripoff and our plan is thru Tricare which means they have many subscribers thru this plan. They take our money and dont pay

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Cigna and Humana Pros and Cons

Pros
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
  • Very little about humana
  • Prescription drug coverage
  • Doctor
Cons
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations
  • Customer service
  • Misleading plan coverage
  • Health coverage

Cigna and Humana Most Positive Reviews

Top rated reviews
5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

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5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

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4

Changed carriers effective 1/1/2017 from CIGNA to another carrier through ATT broker AON. Cigna charged me monthly when...

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5

I dialed the 1800 number and spoke with a nice agent.
She explained everything to me, and I chose Humana.
It only cost me...

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Cigna and Humana Most Critical Reviews

Lowest rated reviews
1

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

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1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

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1

Have tried calling more than 10 times to find out why they have not paid a dental claim for a FED-EX Employee. They are...

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1

I have only had my plan since May 1. During that time I have had 3 claims rejected from them. I was able to contact...

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Cigna and Humana Latest Reviews

Recent published reviews
No votes

I have been contacting your provider enrollment department since July to obtain a contract for 2 providers I am working...

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1

I have an issue with Humana trying to set up my account. I previously did this and paid my premium online. They have a...

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1.3

These are the most incompetent claims representatives ever. I have been doing Dental Insurance for 35 plus years. They...

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1.9

My husband and I both have had procedures done but Humana does not pay. They ask for information and we provide it but...

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Cigna and Humana Products and Services

Most reviewed product and services
  • Cigna Health Insurance (108 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)
  • Humana Health Insurance (101 reviews)
  • Humana Dental Insurance (51 reviews)
  • Humana Claim (14 reviews)