PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coventry Health Care and Cigna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coventry Health Care
Cigna

Coventry Health Care and Cigna Overview

Total reviews
377
413
Company responses
0
0
Issues resolved
0
0

Coventry Health Care and Cigna Consumer Ratings

Rank
248 out of 1060 in Insurance category
226 out of 1060 in Insurance category
Customer service
153 in category
190 in category
Billing Practices
188 in category
184 in category
Product or Service Quality
140 in category
172 in category
Website
181 in category
169 in category

Coventry Health Care and Cigna Rating Details

Customer service
1.3 (169 reviews)
1.2 (127 reviews)
Reviewer's quote

I have talked with their customer service on the three times in the past two years they refused and they agreed with me because my policy states it is covered but could do nothing to help me except to file a grievance to kick it up the corporate chain and you know how long the chain is. The chances...

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...I called Customer Service five times and each time I received five different answers. All I know is that $600 of my annual coverage plus another $600 I paid to the same dentist was made for 20 minutes of work. I would have paid less if I had no insurance...

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Billing Practices
1.2 (154 reviews)
1.3 (95 reviews)
Reviewer's quote

...They keep billing me and leaving harassing phone messages. I don't understand why they didn't cancel the policy the first time I called. They have ruined my credit rating...

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...Their billing department is the worst (if they even have a billing department), I spoke to Rachel recently who was supposed to get back to me and still has not called back with status of this bill..

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Product or Service Quality
1.3 (149 reviews)
1.2 (99 reviews)
Reviewer's quote

...I called as the subscriber and talked to customer service and NIA who told me they had a "peer review" with my doctor. Sounds impressive if you're just a bureaucrat reviewing documents. I asked who the doctor was...

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However, it is also my firm opinion that her quality of life - and maybe her life as a whole quite probably could have been prolonged and enhanced if Cigna hadn't delayed providing coverage on numerous occasions. My grand-daughter's battle with leukemia began towards the end of last year, 2018 and...

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Website
1.5 (146 reviews)
1.6 (100 reviews)
Reviewer's quote

...gov website. Coventry found any reason to deny any of her health claims. Those that they paid on some claims to the provider, they later took the money back...

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Cigna has the worst website I've ever seen. All links go in circles and I can't find anything useful..

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Coventry Health Care and Cigna Pros and Cons

Pros
  • Some people at customer service
  • Customer service reps who genuinely tried to help
  • Agents admit website is a fail
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
Cons
  • Customer service
  • Poor billing system
  • Long hold times
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations

Coventry Health Care and Cigna Most Positive Reviews

Top rated reviews
5

Coventry has been great for me. Paid all claims including scripts, MRI's, CAT scans, hospital visits, and 2 correctve...

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5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

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4.9

Both my husband and I have had Coventry for about 20 years. We use our insurance for routine exams and tests. We have...

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4

Changed carriers effective 1/1/2017 from CIGNA to another carrier through ATT broker AON. Cigna charged me monthly when...

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Coventry Health Care and Cigna Most Critical Reviews

Lowest rated reviews
1

In paying for my healthcare, I pay two months at a time. Coventry debited my account two days in a row for what...

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1

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

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1

Since May 2014, my wife and I had been enrolled to medical insurance service at Coventry One through the health market (...

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1

Have tried calling more than 10 times to find out why they have not paid a dental claim for a FED-EX Employee. They are...

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Coventry Health Care and Cigna Latest Reviews

Recent published reviews
No votes

Number no longer in service

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1

Cigna has the worst website I've ever seen. All links go in circles and I can't find anything useful.

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No votes

I'm trying to verify coverage for a member and see if an out-pt procedure requires an authorization

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1.2

I called Cigna Dental in the Fall to see if I could enhance my coverage. They told me I had to wait until the end of...

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Coventry Health Care and Cigna Products and Services

Most reviewed product and services
  • Coventry Health Care Health Plan (64 reviews)
  • Coventry Health Care Customer Care (49 reviews)
  • Coventry Health Care Claim (21 reviews)
  • Cigna Health Insurance (108 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)