PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coventry Health Care and Cigna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coventry Health Care
Cigna

Coventry Health Care and Cigna Overview

Total reviews
376
410
Company responses
0
0
Issues resolved
0
0

Cigna was first mentioned on PissedConsumer on Dec 14, 2007 and since then this brand received 410 reviews. It is 34 reviews more than Coventry Health Care received since Dec 28, 2008.

Coventry Health Care and Cigna Consumer Ratings

Rank
196 out of 1481 in Insurance category
218 out of 1481 in Insurance category
Customer service
143 in category
178 in category
Billing Practices
175 in category
173 in category
Product or Service Quality
136 in category
164 in category

According to consumer ratings and reviews, Coventry Health Care ranks 22 points higher in the Insurance category than Cigna. People gave Coventry Health Care 1.3 stars for Customer service criterion in Insurance category and it is 308 points higher than the worst rated brand in this category. At the same time, Cigna was rated 1.2 stars for Customer service criterion in this category and it is 273 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Cigna has a higher rating than Coventry Health Care. Regarding Product or Service Quality criterion, consumers gave Coventry Health Care 1.3 stars and it is 70% greater than other in category. Cigna however was rated 1.2 stars and it is 64% greater than other in category.

Coventry Health Care and Cigna Rating Details

Customer service
1.3 (169 reviews)
1.2 (124 reviews)
Reviewer's quote

I have talked with their customer service on the three times in the past two years they refused and they agreed with me because my policy states it is covered but could do nothing to help me except to file a grievance to kick it up the corporate chain and you know how long the chain is. The chances...

Paul J

...I called Customer Service five times and each time I received five different answers. All I know is that $600 of my annual coverage plus another $600 I paid to the same dentist was made for 20 minutes of work. I would have paid less if I had no insurance...

Bunchof F
Billing Practices
1.2 (154 reviews)
1.3 (94 reviews)
Reviewer's quote

...They keep billing me and leaving harassing phone messages. I don't understand why they didn't cancel the policy the first time I called. They have ruined my credit rating...

PissedConsumer885100

...Their billing department is the worst (if they even have a billing department), I spoke to Rachel recently who was supposed to get back to me and still has not called back with status of this bill..

PissedConsumer1256667
Product or Service Quality
1.3 (149 reviews)
1.2 (96 reviews)
Reviewer's quote

...I called as the subscriber and talked to customer service and NIA who told me they had a "peer review" with my doctor. Sounds impressive if you're just a bureaucrat reviewing documents. I asked who the doctor was...

Kenneth S

However, it is also my firm opinion that her quality of life - and maybe her life as a whole quite probably could have been prolonged and enhanced if Cigna hadn't delayed providing coverage on numerous occasions. My grand-daughter's battle with leukemia began towards the end of last year, 2018 and...

Monique B

Coventry Health Care and Cigna Pros and Cons

Pros
  • Some people at customer service
  • Customer service reps who genuinely tried to help
  • Agents admit website is a fail
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
Cons
  • Customer service
  • Poor billing system
  • Long hold times
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations

Coventry Health Care and Cigna Most Positive Reviews

Top rated reviews
5

Coventry has been great for me. Paid all claims including scripts, MRI's, CAT scans, hospital visits, and 2 correctve...

5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

Coventry Health Care and Cigna Most Critical Reviews

Lowest rated reviews
1

In paying for my healthcare, I pay two months at a time. Coventry debited my account two days in a row for what...

1

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

Coventry Health Care and Cigna Latest Reviews

Recent published reviews

I'm trying to verify coverage for a member and see if an out-pt procedure requires an authorization

Read all 376 reviews
1

I and my wife are both retired and living on a fixed income. Due to the change in health care we switched carriers....

Read all 410 reviews

Coventry Health Care and Cigna Products and Services

Most reviewed product and services
  • Coventry Health Care Health Plan (64 reviews)
  • Coventry Health Care Customer Care (49 reviews)
  • Coventry Health Care Claim (20 reviews)
  • Cigna Health Insurance (108 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)