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Cigna

Insurance
  • 0 ISSUES RESOLVED
  • 309 TOTAL REVIEWS
  • $530K CLAIMED LOSSES
  • $6.7K AVERAGE LOSS
1.3
Customer service
Website
Billing Practices
Diversity of Products or Services
Reliability
  • Bad 1
  • Customer service people are very nice and helpful 1
  • Diversity of product 1
  • That they were supportive and helpful 1

Customers don't like

  • No accountability10
  • Terrible customer service7
  • Deceitful business practices6
  • Wait wait wait5
  • Customer service4
Delete
  • 0 ISSUES RESOLVED
  • 330 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $12.3K AVERAGE LOSS
1.3
Customer service
Website
Billing Practices
Diversity of Products or Services
Reliability
  • Some people at customer service 5
  • Agent 4
  • Agents admit website is a fail 4
  • Customer service reps who genuinely tried to help 3
  • Website access 2

Customers don't like

  • Customer service23
  • Poor billing system17
  • Slow pre-authorization8
  • Did not resolve problem7
  • Plans7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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