PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about KFC and Churchs Chicken as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

KFC
Churchs Chicken

KFC and Churchs Chicken Overview

Total reviews 2368 305
Company responses 0 0
Issues resolved 7 2

KFC and Churchs Chicken Consumer Ratings

Rank
72 out of 670 in Fast Food category
49 out of 670 in Fast Food category
Customer service
56 in category
50 in category
Quality of Food
67 in category
41 in category
Location
66 in category
72 in category
Price Affordability
66 in category
41 in category

KFC and Churchs Chicken Rating Details

Customer service
1.6 (1040 reviews)
1.6 (119 reviews)
Reviewer's quote

...I think the whole store needs training on customer service..

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...Firstly, the customer service was absolutely terrible. We were treated rudely upon initially ordering. Then, after having to wait an extended period of time, the food was absolutely horrible...

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Quality of Food
2 (975 reviews)
2.3 (105 reviews)
Reviewer's quote

...Please see the pictures for the quality of food served oh that's right, you don't allow pictures to be posted in your comments or reviews. don't worry...

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She then rudely says do you want the food rung up on this card or not, or do i need to get a manager? I said maybe we do need a manager to which she goes to the back a says you need to come ring up this man and he asks why and she says HE IS BEING RUDE I calmly reply NO, IM NOT BEING RUDE, SHE IS...

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Location
2.5 (940 reviews)
2.4 (95 reviews)
Reviewer's quote

...The boy at Torrance CA location is the same guy last time gave me I am tired of complainting. I don't need another KFC code with no resolution..

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Did not take my order right in the drive thru after I repeat it 4 times to them and they still got it wrong location 4888 ???..

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Price Affordability
2.5 (928 reviews)
2.9 (102 reviews)
Reviewer's quote

The associate came to the cash register and went to cash register after she had talked with the Manager Christine started to put my order in and gave me a price. So, I kindly inform the associate "This is a replacement 8 piece. So,the associate spoke/looked to the unconcerned Manger Christine and...

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...The price was $20. 00 before taxes. The deal was the 12 piece with 3 large sides and 6 biscuit...

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KFC and Churchs Chicken Pros and Cons

Pros
  • Good chicken
  • Taste
  • Oringinal chicken
  • On my way home
  • That i left
  • Good food
Cons
  • Poor customer service
  • Staff attitude
  • Worse customer service by the manager on duty
  • Customer service
  • Very very unprofessional service will not patronize again
  • Poor quality

KFC and Churchs Chicken Most Positive Reviews

Top rated reviews
5

Clean,good food but pot chicken?where the chicken ?

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5

I get to churches chicken on research and Fairfield in Austin at 10:30 am to buy chicken the women that works there has...

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5

went to KFC twice in two weeks and both times my ordered at the drive thru were wrong. Ask specifically not to put any w...

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5

Churches Chicken North Little Rock Arkansas McCain Blvd,I ordered 2 Ten piece boxes of chicken in each box 6 piece of...

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KFC and Churchs Chicken Most Critical Reviews

Lowest rated reviews
1

WE WENT TO THE PLACE IN NORTHAMPTON, MA, ON KING STREET AND ORDERED THE CHICKEN AND WAS TOLD THERE WAS NONE. WE WERE TO...

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1

Went to Aransas Pass, Tx. Church's chicken on Sunday Jan. 18th, 2015. I waited 50 minutes in line for my order. ...

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1

I went to pick up lunch for my working guys and went thru the drive thru. I ordered and asked how much would it be. The...

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1

Took my son to go eat at churchs chicken He found several hairs on his fries So i took plate to manager he looked at it...

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KFC and Churchs Chicken Latest Reviews

Recent published reviews
3

They didn't give us our sides. I have been trying to call for hours. I'm handy cap and have no way to go back up there...

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2.5

Cashier was on her phone... ignoring customer questions and when she finally decided to pay attention to the customer...

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1.5

I paid for a 16 piece white meat meal and got home 20 miles away and only had 11 pieces of all dark meat.... ..I spoke...

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4

They never have any chicken. Employees are rude and disrespectful with attitudes everyday. They never give me exactly...

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KFC and Churchs Chicken Products and Services

Most reviewed product and services
  • Kfc Customer Care (317 reviews)
  • Kfc Chicken (270 reviews)
  • Kfc Manager (182 reviews)
  • Churchs Chicken Manager (33 reviews)
  • Churchs Chicken Customer Care (32 reviews)
  • Churchs Chicken Chicken (31 reviews)