PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Twin River Casino and Chumba Casino as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Twin River Casino
Chumba Casino

Twin River Casino and Chumba Casino Overview

Total reviews 135 374
Company responses 0 0
Issues resolved 2 5

Twin River Casino and Chumba Casino Consumer Ratings

Rank
43 out of 200 in Gambling and Lotto category
33 out of 200 in Gambling and Lotto category
Customer service
33 in category
28 in category
Website
50 in category
32 in category
Product or Service Quality
36 in category
19 in category
Discounts and Special Offers
45 in category
26 in category

Twin River Casino and Chumba Casino Rating Details

Customer service
1.7 (52 reviews)
1.8 (157 reviews)
Reviewer's quote

..." Win or loose you always feel good about Twin River Casino because Dean's friendly customer service attitude. Dean should be recognized as a positive and professional role model for all other "Pit Bosses" to emulate..

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...(NO CUSTOMER SERVICE PHONE NUMBER) Also no response and unable to find where to cancel. I would never use this again!!..

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Website
1.8 (44 reviews)
2.3 (158 reviews)
Reviewer's quote

I was at the casino today, November 11/2020. while all the players receive a gift called Gibson home kitchen combo. I when to the costumer service and ask for mine I was told I have to swipe my card for win that gift. Why is that if Im a players club like everyone, Im not happy about that. Because...

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...00 dollars in credits on your website and the purchase said it was approved. I then went to go play the credits i had just bought and they were not their. I instantly checked my credit card account and saw that the transaction was completed for $100...

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Product or Service Quality
1.5 (42 reviews)
2 (160 reviews)
Reviewer's quote

Absolutely nothing just like the lip service I got from Steve Keener, I wrote before and complained about the points on the Keno machines at Dover,$150. 00 in play for 1 point. I've been going to Dover since the 1st day it opened...

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...When I contact customer service they say press redeem and enter your bank details. However, the system doesnt let me. When I press redeem it just says you must make a purchase...

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Discounts and Special Offers
1.4 (42 reviews)
2.2 (149 reviews)
Reviewer's quote

It is the worst casino I ever went too and I won't be back there if you don't mind losing your money then go but the payout in the casino is terrible foxwoods moghen sun and encore are much better I hope it goes bankrupt

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...I logged in at 7 minutes after midnight nothing no special. I paid for $100. no discount...

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Twin River Casino and Chumba Casino Pros and Cons

Pros
  • Smoke free
  • Slots
  • Restaurant
  • Slots
  • Playiing the games
  • Love slots
Cons
  • Way we were treated
  • Treatment by personal toward disabilities
  • Waiting in the cold to get my car
  • There is no way of contacting live people
  • No phone number for customer service
  • Being ripped off

Twin River Casino and Chumba Casino Most Positive Reviews

Top rated reviews
5

My mother play in Twin River Casino for a long time, she never complains about nothing until one day when she won't to u...

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5

I have had nothing but good from Chumba Casino. Its the most honest Casino that I know of and I been playing online...

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4.3

I happened to have a problem in regards to my free play and comps one day. I went to the Players Booth, and the nicely...

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5

I cashed out this morning and I am still being verified, I gave passport ID and also Banking information which is very p...

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Twin River Casino and Chumba Casino Most Critical Reviews

Lowest rated reviews
1

I dropped $500 in there didnt win ****. virtual blackjack, the dealer got 21 40/50 hands. out of the 40, 25 were dealt...

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1

Chumba Casino says you can legally cash out in the US. After playing for months, I'm told in CT, this is illegal and...

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1

8/26/16 6PM Visiting Boston for summer vacation and of course i would like to visit some casino around. i been to many...

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1

I won a few dollars and sent all the info they required which is some personal info. First i sent my ins bill and they...

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Twin River Casino and Chumba Casino Latest Reviews

Recent published reviews
2

I was at the casino today, November 11/2020. while all the players receive a gift called Gibson home kitchen combo. I...

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No votes

Will I've been trying to redeem my winnings but it just says verification being processed and it's been like that since...

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No votes

No answer. No way to leave my number

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2.9

I did did not leave the world and I made multiple accounts over the last 6 months and wished to close all them where I...

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Twin River Casino and Chumba Casino Products and Services

Most reviewed product and services
  • Twin River Casino Casino Game (18 reviews)
  • Twin River Casino Casino Facility (4 reviews)
  • Twin River Casino Blackjack Casino Game (2 reviews)
  • Chumba Casino Casino Game (91 reviews)
  • Chumba Casino Rebate (2 reviews)
  • Chumba Casino Entertainment Advertisement (1 review)