PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chumba Casino and Twin River Casino as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chumba Casino
Twin River Casino

Chumba Casino and Twin River Casino Overview

Total reviews
174
126
Company responses
0
0
Issues resolved
2
2

Chumba Casino was first mentioned on PissedConsumer on Jul 10, 2017 and since then this brand received 174 reviews. It is 48 reviews more than Twin River Casino received since Jan 3, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Twin River Casino customer support team than with Chumba Casino customer service.

Chumba Casino and Twin River Casino Consumer Ratings

Rank
39 out of 421 in Gambling and Lotto category
32 out of 421 in Gambling and Lotto category
Value for money
21 in category
29 in category
Customer service
28 in category
25 in category
Product or Service Quality
21 in category
27 in category

According to consumer ratings and reviews, Twin River Casino ranks 7 points higher in the Gambling and Lotto category than Chumba Casino. People gave Chumba Casino 1.5 stars for Value for money criterion in Gambling and Lotto category and it is 29 points higher than the worst rated brand in this category. At the same time, Twin River Casino was rated 1.1 stars for Value for money criterion in this category and it is 21 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Twin River Casino has a higher rating than Chumba Casino. Regarding Product or Service Quality criterion, consumers gave Chumba Casino 1.6 stars and it is 58% greater than other in category. Twin River Casino however was rated 1.3 stars and it is 52% worse than other in category.

Chumba Casino and Twin River Casino Rating Details

Value for money
1.5 (77 reviews)
1.1 (34 reviews)
Reviewer's quote

The problem though was that I would be charged twice from bank account but supposedly they didn't receive my money because it was declined. After a month of 1 email a day returned from them sending multiple bank statements and getting nothing from them but more requests for same statements I...

PissedConsumer1725498

one of the worst sports betting facilities I ever experienceWent to place a few football bets in and cash tickets .The line was outside the door at least 1 1/2 hour wait to place a bet.ONLY TWO TELLERS WORKING THE WINDOWSYou think they would realize that people would be there the day before...

PissedConsumer1717960
Customer service
1.5 (76 reviews)
1.6 (45 reviews)
Reviewer's quote

...I have emailed the customer service several times and no response..

PissedConsumer1559247

...i was in vip on 10 -7- 2017 and got into and disagreement with a bar tender about her customer service. She lied and got me kicked out of the casino for a month...

PissedConsumer1112369
Product or Service Quality
1.6 (75 reviews)
1.3 (37 reviews)
Reviewer's quote

hello. I logged into Casino chumba Casino. the other day and. promo came up. it said 50% off. for Black Friday starting at 12. 8 a.m. eastern standard time. now I see that the discount is only 20% 20% off. does the right hand not know what the left hand is doing. this is very infuriating. I logged...

Michael M

Don’t waste your time going thereThe state of Rhode Island have to investigate this casino you can’t make a dime on slot machines they steal your moneyGo to Foxwoods the payout is much better and you get free drinks If everybody stop going to twin River‘s they will learn a lessonI’ve been in Vegas...

PissedConsumer1694800

Chumba Casino and Twin River Casino Pros and Cons

Pros
  • Playiing the games
  • Slots
  • Getting paid within 48 hours
  • Smoke free
  • Slots
  • Restaurant
Cons
  • There is no way of contacting live people
  • Being swindled and no person just comp answers
  • Cashout
  • Way we were treated
  • Treatment by personal toward disabilities
  • Waiting in the cold to get my car

Chumba Casino and Twin River Casino Most Positive Reviews

Top rated reviews
5

I have had nothing but good from Chumba Casino. Its the most honest Casino that I know of and I been playing online...

5

LOVE THE BANDS BUT YOU WOULD THINK CUZ THEIR ONE OF THE ONLY PLACES EXEMPT FROM NON SMOKING IN AN ESTABLISHMENT THAT...

Chumba Casino and Twin River Casino Most Critical Reviews

Lowest rated reviews
1

I won a few dollars and sent all the info they required which is some personal info. First i sent my ins bill and they...

1

I dropped $500 in there didnt win ****. virtual blackjack, the dealer got 21 40/50 hands. out of the 40, 25 were dealt...

Chumba Casino and Twin River Casino Latest Reviews

Recent published reviews
1.6

The so called 24/7 customer support is laughable! I first started playing here about a yr ago. At first I liked it, won...

Read all 174 reviews

Really should do something about the smoky environment.

Read all 126 reviews

Chumba Casino and Twin River Casino Products and Services

Most reviewed product and services
  • Chumba Casino Casino Game (46 reviews)
  • Chumba Casino Customer Care (22 reviews)
  • Chumba Casino Account (11 reviews)
  • Twin River Casino Casino Game (17 reviews)
  • Twin River Casino Customer Care (11 reviews)
  • Twin River Casino Casino Facility (4 reviews)