PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chumba Casino and Twin River Casino as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chumba Casino
Twin River Casino

Chumba Casino and Twin River Casino Overview

Total reviews
253
130
Company responses
0
0
Issues resolved
3
2

Chumba Casino and Twin River Casino Consumer Ratings

Rank
30 out of 205 in Gambling and Lotto category
44 out of 205 in Gambling and Lotto category
Product or Service Quality
24 in category
32 in category
Website
32 in category
46 in category
Value for money
24 in category
32 in category
Customer service
30 in category
28 in category

Chumba Casino and Twin River Casino Rating Details

Product or Service Quality
1.8 (113 reviews)
1.4 (39 reviews)
Reviewer's quote

...(NO CUSTOMER SERVICE PHONE NUMBER) Also no response and unable to find where to cancel. I would never use this again!!..

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As a Platinum Tier Customer of Twin River Casino, I would like to acknowledge the extremely professional, competent and customer friendly service that I always received from a "Pit Boss" on the Roulette Tables. His name is Dean and he is a credit to your workforce and a pleasure to talk to about...

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Website
2.1 (111 reviews)
1.6 (41 reviews)
Reviewer's quote

Would you please explain why your website charges $. 18 cents, On $5. 00 purchase for coins and you only give $5...

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Yeah I was disappointed that there was not more hand sanitizer station around the casino I wanted to Bring some from home but my wife was positive there would be sufficient Hand sanitizer at the casino . we had a good time but in the back of our minds we felt a little creeped out . suggestion maybe...

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Value for money
1.7 (111 reviews)
1.3 (36 reviews)
Reviewer's quote

Once the system glitches and I dont get my free spins, it takes my remaining money and gives me nothing. Not a happy camper, nc..

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Don’t waste your time going there The state of Rhode Island have to investigate this casino you can’t make a dime on slot machines they steal your money Go to Foxwoods the payout is much better and you get free drinks If everybody stop going to twin River‘s they will learn a lesson I’ve been in...

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Customer service
1.6 (108 reviews)
1.6 (48 reviews)
Reviewer's quote

...When I contact customer service they say press redeem and enter your bank details. However, the system doesnt let me. When I press redeem it just says you must make a purchase...

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...i was in vip on 10 -7- 2017 and got into and disagreement with a bar tender about her customer service. She lied and got me kicked out of the casino for a month...

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Chumba Casino and Twin River Casino Pros and Cons

Pros
  • Playiing the games
  • Slots
  • Getting paid within 48 hours
  • Smoke free
  • Slots
  • Restaurant
Cons
  • There is no way of contacting live people
  • Refused to pay out
  • Getting ripped off
  • Way we were treated
  • Treatment by personal toward disabilities
  • Waiting in the cold to get my car

Chumba Casino and Twin River Casino Most Positive Reviews

Top rated reviews
5

I have had nothing but good from Chumba Casino. Its the most honest Casino that I know of and I been playing online...

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5

My mother play in Twin River Casino for a long time, she never complains about nothing until one day when she won't to u...

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5

I cashed out this morning and I am still being verified, I gave passport ID and also Banking information which is very p...

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4.3

I happened to have a problem in regards to my free play and comps one day. I went to the Players Booth, and the nicely...

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Chumba Casino and Twin River Casino Most Critical Reviews

Lowest rated reviews
1

Chumba Casino says you can legally cash out in the US. After playing for months, I'm told in CT, this is illegal and...

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1

I dropped $500 in there didnt win ****. virtual blackjack, the dealer got 21 40/50 hands. out of the 40, 25 were dealt...

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1

I won a few dollars and sent all the info they required which is some personal info. First i sent my ins bill and they...

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1

8/26/16 6PM Visiting Boston for summer vacation and of course i would like to visit some casino around. i been to many...

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Chumba Casino and Twin River Casino Latest Reviews

Recent published reviews
4.6

Would you please explain why your website charges $.18 cents, On $5.00 purchase for coins and you only give $5.00 in...

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3.2

As a Platinum Tier Customer of Twin River Casino, I would like to acknowledge the extremely professional, competent and...

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1.4

Once the system glitches and I dont get my free spins, it takes my remaining money and gives me nothing. Not a happy...

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3

Yeah I was disappointed that there was not more hand sanitizer station around the casino I wanted to Bring some from...

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Chumba Casino and Twin River Casino Products and Services

Most reviewed product and services
  • Chumba Casino Casino Game (63 reviews)
  • Chumba Casino Customer Care (31 reviews)
  • Chumba Casino Account (18 reviews)
  • Twin River Casino Casino Game (17 reviews)
  • Twin River Casino Customer Care (13 reviews)
  • Twin River Casino Casino Facility (4 reviews)