PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mercedes Benz and Chrysler as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mercedes Benz
Chrysler

Mercedes Benz and Chrysler Overview

Total reviews
205
1099
Company responses
0
0
Issues resolved
3
5

Chrysler was first mentioned on PissedConsumer on Jul 31, 2007 and since then this brand received 1099 reviews. It is 894 reviews more than Mercedes Benz received since Feb 5, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Mercedes Benz customer support team than with Chrysler customer service.

Mercedes Benz and Chrysler Consumer Ratings

Rank
42 out of 1020 in Auto category
63 out of 1020 in Auto category
Customer service
50 in category
40 in category
Product or Service Quality
41 in category
55 in category
Warranty
36 in category
39 in category

According to consumer ratings and reviews, Mercedes Benz ranks 21 points higher in the Auto category than Chrysler. People gave Mercedes Benz 1.4 stars for Customer service criterion in Auto category and it is 81 points higher than the worst rated brand in this category. At the same time, Chrysler was rated 1.5 stars for Customer service criterion in this category and it is 91 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Mercedes Benz has a higher rating than Chrysler. Regarding Warranty criterion, consumers gave Mercedes Benz 1.7 stars and it is 73% greater than other in category. Chrysler however was rated 1.7 stars and it is 70% greater than other in category.

Mercedes Benz and Chrysler Rating Details

Customer service
1.4 (48 reviews)
1.5 (265 reviews)
Reviewer's quote

Given the reputation M-B has for superior customer service, I was a little perplexed at this situation but later came to the conclusion that if you are frequently dealing with unhappy M-B vehicle owners, you probably learn not to return phone calls. In summary, I was so upset at this life...

Terry S

...but now I definitely will!!! This was my last Chrysler and when I say something- I keep my word!!! Customer service is a joke and I am happy to go! Only 7 month left before my lease will be over! I guess I am lucky it happened now, not at the beginning of the lease!! Bye Bye Chrysler!..

Sergio B
Product or Service Quality
1.7 (45 reviews)
1.5 (250 reviews)
Reviewer's quote

700 km, with all services in time and in yearly basis and at yr dealer Mercedes at Athens /Greece - Benz Hellas, and with careful use all these years. car plate IOA 1735. The alarm of check engine appeared, without any other symptom except a small sound for the first seconds of each engine starts...

andreas p

...Will probably never use Chrysler roadside again if I can’t make a claim so I can repair the damages to my vehicle I will not buy another Chrysler product again..

Jake m
Warranty
1.7 (37 reviews)
1.7 (193 reviews)
Reviewer's quote

Do not believe them if you buy a car and there is something wrong with it, that they will fix it with the 90-day warranty. They were more concerned about how much money they would be losing out of their pocket, instead of making sure the customer was pleased and got all their money back because...

Azell

...I had bought a warranty on time of purchase, yet left with Jeep that doesn't run correctly. I have took on my self to do lots of research, and fix the problems myself. Parts are on their way from across the country...

PissedConsumer1630315

Mercedes Benz and Chrysler Pros and Cons

Pros
  • Good performance
  • Nice cars
  • Have a real human at phone
  • I liked the cars and service until now
  • Car before all recalls
  • Style
Cons
  • Customer service
  • Bad service
  • Warranty
  • Customer service
  • Service
  • Warranty

Mercedes Benz and Chrysler Most Positive Reviews

Top rated reviews
5

Dear sir,
I'm your customer for 50 years, I'm 78 years old and I have Merc. 250CE from 1970 in my garage and other 3 merc...

5

I own a 2007 Dodge Magnum I bought as a certified pre-owned vehicle. It came with an 8 yr./80,000 mile warrenty. The...

Mercedes Benz and Chrysler Most Critical Reviews

Lowest rated reviews
1

I travelled Monday morning on Mercedez Benz this week only from Patiala to Chandigarh. The Journey I had was even worse...

1

Sent my fiance in with 2013 Chrysler 200 to get warranty work done. Had thumping in front driver side. She calls and...

Mercedes Benz and Chrysler Latest Reviews

Recent published reviews
3

Dear Sirs
COMPLAIN
I have a car of yr brand - 1st time with Mercedes.
My car is a B 180 W246 model 2012 automatic with only...

Read all 205 reviews

Bought 2009 Chrysler Town and Country Touring van in 5/09. Big selling point for these vehicles was Chrysler pushing...

Read all 1099 reviews

Mercedes Benz and Chrysler Products and Services

Most reviewed product and services
  • Mercedes Benz Car (130 reviews)
  • Mercedes Benz Car Repair (7 reviews)
  • Mercedes Benz Customer Care (5 reviews)
  • Chrysler Car (197 reviews)
  • Chrysler Customer Care (63 reviews)
  • Chrysler Roadside Assistance (20 reviews)