PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chrysler and Ford as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chrysler
Ford

Chrysler and Ford Overview

Total reviews
1099
821
Company responses
0
0
Issues resolved
5
1

Chrysler was first mentioned on PissedConsumer on Jul 31, 2007 and since then this brand received 1099 reviews. It is 278 reviews more than Ford received since Jun 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Chrysler customer support team and Ford customer service.

Chrysler and Ford Consumer Ratings

Rank
62 out of 1020 in Auto category
44 out of 1020 in Auto category
Customer service
40 in category
39 in category
Product or Service Quality
55 in category
50 in category
Staff
35 in category
22 in category

According to consumer ratings and reviews, Ford ranks 18 points higher in the Auto category than Chrysler. People gave Chrysler 1.5 stars for Customer service criterion in Auto category and it is 91 points higher than the worst rated brand in this category. At the same time, Ford was rated 1.5 stars for Customer service criterion in this category and it is 92 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ford has a higher rating than Chrysler. Regarding Staff criterion, consumers gave Chrysler 1.8 stars and it is 73% greater than other in category. Ford however was rated 2 stars and it is 83% greater than other in category.

Chrysler and Ford Rating Details

Customer service
1.5 (265 reviews)
1.5 (182 reviews)
Reviewer's quote

...but now I definitely will!!! This was my last Chrysler and when I say something- I keep my word!!! Customer service is a joke and I am happy to go! Only 7 month left before my lease will be over! I guess I am lucky it happened now, not at the beginning of the lease!! Bye Bye Chrysler!..

Sergio B

...I was pretty much told by the dealer and ford customer service to bad it is out of warranty. Water pump leaking repair $2000. 00...

PissedConsumer1754523
Product or Service Quality
1.5 (250 reviews)
1.6 (175 reviews)
Reviewer's quote

...Will probably never use Chrysler roadside again if I can’t make a claim so I can repair the damages to my vehicle I will not buy another Chrysler product again..

Jake m

...1 of there service #s is disconnected & other says they can not help. 2 dealers have looked at it. 1 charged $100 deductible and we still have the problem..

Zoya
Staff
1.8 (245 reviews)
2 (121 reviews)
Reviewer's quote

...The staff was polite and helpful. Service was great..

PissedConsumer1659390

I received a text my truck was ready for pick up, but the staff could not explain the problem. I am now at day seven and after countless phone calls to the dealership and Ford customer service line. No one can explain the issue or offer assistance because the vehicle is not under warranty! My...

Dave B

Chrysler and Ford Pros and Cons

Pros
  • I liked the cars and service until now
  • Car before all recalls
  • Style
  • I liked the truck very much until ford couldnt fix it
  • Truck until a lack of customer service
  • Ford vehicle
Cons
  • Customer service
  • Service
  • Warranty
  • Customer service
  • Would not honor recall
  • No one to take my problem on

Chrysler and Ford Most Positive Reviews

Top rated reviews
5

I own a 2007 Dodge Magnum I bought as a certified pre-owned vehicle. It came with an 8 yr./80,000 mile warrenty. The...

5

THIS CAR IS SUPPOSED TO GET 25 MPG CITY AND 30 MPG HIGHWAY. IN REALITY IT GETS 19 MPG PERIOD!! I CAN'T EVEN GET 25...

Chrysler and Ford Most Critical Reviews

Lowest rated reviews
1

Sent my fiance in with 2013 Chrysler 200 to get warranty work done. Had thumping in front driver side. She calls and...

1

Ford sent me an invite to the grand opening sale today. Took the flyer in to buy the truck pictured in the ad. Salesman...

Chrysler and Ford Latest Reviews

Recent published reviews

Bought 2009 Chrysler Town and Country Touring van in 5/09. Big selling point for these vehicles was Chrysler pushing...

Read all 1099 reviews
1

I have a 2014 Ford Fiesta with a faulty DPS6 transmission, I took my Ford to the local dealer and he agreed that it...

Read all 821 reviews

Chrysler and Ford Products and Services

Most reviewed product and services
  • Chrysler Car (197 reviews)
  • Chrysler Customer Care (63 reviews)
  • Chrysler Roadside Assistance (20 reviews)
  • Ford Car (223 reviews)
  • Ford Warranty (65 reviews)
  • Ford Repair (60 reviews)