PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gm Financial and Chrysler Financial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gm Financial
Chrysler Financial

Gm Financial and Chrysler Financial Overview

Total reviews
203
325
Company responses
0
0
Issues resolved
0
0

Chrysler Financial was first mentioned on PissedConsumer on Dec 6, 2007 and since then this brand received 325 reviews. It is 122 reviews more than Gm Financial received since Apr 3, 2012.

Gm Financial and Chrysler Financial Consumer Ratings

Rank
275 out of 2601 in Financial Services category
129 out of 2601 in Financial Services category
Customer service
240 in category
82 in category
Billing Practices
174 in category
91 in category
Reliability
152 in category
89 in category

According to consumer ratings and reviews, Chrysler Financial ranks 146 points higher in the Financial Services category than Gm Financial. People gave Gm Financial 1.2 stars for Customer service criterion in Financial Services category and it is 409 points higher than the worst rated brand in this category. At the same time, Chrysler Financial was rated 2.6 stars for Customer service criterion in this category and it is 567 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Chrysler Financial has a higher rating than Gm Financial. Regarding Reliability criterion, consumers gave Gm Financial 1.4 stars and it is 77% greater than other in category. Chrysler Financial however was rated 1.9 stars and it is 86% greater than other in category.

Gm Financial and Chrysler Financial Rating Details

Customer service
1.2 (104 reviews)
2.6 (11 reviews)
Reviewer's quote

...The customer service for gm finance never told me it would stop my automatic payments I had for years. They never emailed me called but their messages were like spam never saying they were gm. I had to drag my handicapped son with me to straighten it out...

Margaret P

Payment received with the help of a customer service rep..

Zoraya
Billing Practices
1.2 (102 reviews)
1.7 (7 reviews)
Reviewer's quote

My father passed away on 3/3/19 and had a car financed with GM Financial. His payments were $981/mo for a 2015 Grand Cherokee. I reached out to the collections division to see how I could assume payments at a more reasonable rate. They offered to decrease the payments to $750/mo and extend the life...

Laura M

My cars transmission went out 3 and a half months after I signed for the car and there was no warranty for the car I was unaware of this and Chrysler basically told me I still had to make the payments on the car regardless so I guess I owe 25,000 dollars for a car I didn't even have for a 4 month...

Kasten
Reliability
1.4 (98 reviews)
1.9 (8 reviews)
Reviewer's quote

I started a lease in June 2019 I had autopay set up with my bank For some reason the first payment was not made on time so I paid with check The payments are now okay with the autopay But because oy the one late payment my credit score dropped from 813 to 712. I talked to two reps from Gm Financial...

jeff a

The worst experience with any company ever!!! I turned my lease in great condition, never late for any payment. I go to have more car inspected before I turned it in and cancelled all my work appointments for that day. No one ever showed up or called. They promised to waive my disposition fee which...

Rachel G

Gm Financial and Chrysler Financial Pros and Cons

Pros
  • Horrifying
  • Screwed up my credit profile with their system issue
  • Place is garbage
  • Customer service
Cons
  • No empathy or willingness to work with a loyal customer
  • Customer service give different answers to same question
  • Lack of customer service
  • Pitiful
  • Misc charges for other reasons
  • Bad customer srvice

Gm Financial and Chrysler Financial Most Positive Reviews

Top rated reviews
5

I would like to paid on line

5

Made payment over the phone

Gm Financial and Chrysler Financial Most Critical Reviews

Lowest rated reviews
1

GM Financial, previously known as Americredit, and located in Arlington, Texas; is a very corrupt and wicked company!...

1

paid off my dodge truck in 2004, never got the release of lien , i wonder why ? they do not suppose to do it automatic a...

Gm Financial and Chrysler Financial Latest Reviews

Recent published reviews

Disconnected probably office is closed.

Read all 203 reviews
1

The worst experience with any company ever!!! I turned my lease in great condition, never late for any payment. I go to...

Read all 325 reviews

Gm Financial and Chrysler Financial Products and Services

Most reviewed product and services
  • Gm Financial Auto Leasing (35 reviews)
  • Gm Financial Auto Loan (33 reviews)
  • Gm Financial Customer Care (25 reviews)
  • Chrysler Financial Auto Loan (7 reviews)