PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chrysler Financial and Gm Financial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chrysler Financial
Gm Financial

Chrysler Financial and Gm Financial Overview

Total reviews
325
203
Company responses
0
0
Issues resolved
0
0

Chrysler Financial was first mentioned on PissedConsumer on Dec 6, 2007 and since then this brand received 325 reviews. It is 122 reviews more than Gm Financial received since Apr 3, 2012.

Chrysler Financial and Gm Financial Consumer Ratings

Rank
128 out of 2599 in Financial Services category
273 out of 2599 in Financial Services category
Customer service
83 in category
243 in category
Reliability
89 in category
154 in category
Billing Practices
94 in category
177 in category

According to consumer ratings and reviews, Chrysler Financial ranks 145 points higher in the Financial Services category than Gm Financial. People gave Chrysler Financial 2.6 stars for Customer service criterion in Financial Services category and it is 569 points higher than the worst rated brand in this category. At the same time, Gm Financial was rated 1.2 stars for Customer service criterion in this category and it is 409 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Chrysler Financial has a higher rating than Gm Financial. Regarding Billing Practices criterion, consumers gave Chrysler Financial 1.7 stars and it is 86% greater than other in category. Gm Financial however was rated 1.2 stars and it is 73% greater than other in category.

Chrysler Financial and Gm Financial Rating Details

Customer service
2.6 (11 reviews)
1.2 (104 reviews)
Reviewer's quote

Payment received with the help of a customer service rep..

Zoraya

...The customer service for gm finance never told me it would stop my automatic payments I had for years. They never emailed me called but their messages were like spam never saying they were gm. I had to drag my handicapped son with me to straighten it out...

Margaret P
Reliability
1.9 (8 reviews)
1.4 (98 reviews)
Reviewer's quote

The worst experience with any company ever!!! I turned my lease in great condition, never late for any payment. I go to have more car inspected before I turned it in and cancelled all my work appointments for that day. No one ever showed up or called. They promised to waive my disposition fee which...

Rachel G

I started a lease in June 2019 I had autopay set up with my bank For some reason the first payment was not made on time so I paid with check The payments are now okay with the autopay But because oy the one late payment my credit score dropped from 813 to 712. I talked to two reps from Gm Financial...

jeff a
Billing Practices
1.7 (7 reviews)
1.2 (102 reviews)
Reviewer's quote

My cars transmission went out 3 and a half months after I signed for the car and there was no warranty for the car I was unaware of this and Chrysler basically told me I still had to make the payments on the car regardless so I guess I owe 25,000 dollars for a car I didn't even have for a 4 month...

Kasten

My father passed away on 3/3/19 and had a car financed with GM Financial. His payments were $981/mo for a 2015 Grand Cherokee. I reached out to the collections division to see how I could assume payments at a more reasonable rate. They offered to decrease the payments to $750/mo and extend the life...

Laura M

Chrysler Financial and Gm Financial Pros and Cons

Pros
  • Customer service
  • Horrifying
  • Screwed up my credit profile with their system issue
  • Place is garbage
Cons
  • Pitiful
  • Misc charges for other reasons
  • Bad customer srvice
  • No empathy or willingness to work with a loyal customer
  • Customer service give different answers to same question
  • Lack of customer service

Chrysler Financial and Gm Financial Most Positive Reviews

Top rated reviews
5

Made payment over the phone

5

I would like to paid on line

Chrysler Financial and Gm Financial Most Critical Reviews

Lowest rated reviews
1

paid off my dodge truck in 2004, never got the release of lien , i wonder why ? they do not suppose to do it automatic a...

1

GM Financial, previously known as Americredit, and located in Arlington, Texas; is a very corrupt and wicked company!...

Chrysler Financial and Gm Financial Latest Reviews

Recent published reviews
1

The worst experience with any company ever!!! I turned my lease in great condition, never late for any payment. I go to...

Read all 325 reviews

Disconnected probably office is closed.

Read all 203 reviews

Chrysler Financial and Gm Financial Products and Services

Most reviewed product and services
  • Chrysler Financial Auto Loan (7 reviews)
  • Gm Financial Auto Leasing (35 reviews)
  • Gm Financial Auto Loan (33 reviews)
  • Gm Financial Customer Care (25 reviews)