PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chrysler Capital and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chrysler Capital
Ocwen

Chrysler Capital and Ocwen Overview

Total reviews 248 1498
Company responses 0 0
Issues resolved 1 5

Chrysler Capital and Ocwen Consumer Ratings

Rank
351 out of 1883 in Financial Services category
192 out of 900 in Loans and Mortgages category
Customer service
253 in category
175 in category
Product or Service Quality
220 in category
191 in category
Website
294 in category
191 in category
Interest Rate
174 in category
137 in category

Chrysler Capital and Ocwen Rating Details

Customer service
1.3 (123 reviews)
1.2 (299 reviews)
Reviewer's quote

Unwilling to work with me to get the matter resolved and in good standing and was also met with attitude by customer service rep. Its a privilege, so Ive been told, by the rep, to have financing through Chrysler Capital. But is it also a privilege to be taken advantage of to the cost of 5% more...

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...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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Product or Service Quality
1.4 (105 reviews)
1.1 (281 reviews)
Reviewer's quote

...This is the worst customer service for every business I have ever tried to contact..

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...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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Website
1.5 (101 reviews)
1.5 (277 reviews)
Reviewer's quote

...This information only appears in the paper statement and is incongruous with the information posted on the website. When they issue their statement with the correct amount, it is already nine days past the due date. I am at my wits end with this company...

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Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

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Interest Rate
1.4 (99 reviews)
1.6 (263 reviews)
Reviewer's quote

...a 740 credit score the shady car salesman came back from “talking to his manager” to negotiate the initial $700/mo payments, he offered $555 with an 8% interest rate through their lender. Which unfortunately was chrstyler capital, I signed a 5 year contract & recently ended up refinancing with Capital One due to finding out Chrystler...

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Trying to refinance and get a better interest rate and get away from ocwin , they will not send a payoff statement , i have been calling them every day for about three weeks different person and different conflicting awnseres every day it seemes we are being held hostage is there any help out there...

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Chrysler Capital and Ocwen Pros and Cons

Pros
  • No pros
  • Need to be put of business
  • Dealership associated with them
  • One person that tried to help me
  • Didnt
  • Loan modification staff is competent and fair
Cons
  • Customer service
  • Repeated phone calls
  • These really high interest rates and wont let me refinance
  • Absolutely no customer service
  • No clear answers
  • Customer service

Chrysler Capital and Ocwen Most Positive Reviews

Top rated reviews
5

I purchased new and 2 years later traded it for s newer vehicle. I recived a letter stating I had over paid on the...

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5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

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4

Im actually just curious on something. I have made 2 years of payments on a 4 year loan. I owe less than $5,000 on the...

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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Chrysler Capital and Ocwen Most Critical Reviews

Lowest rated reviews
1

I have had an issue with having very unforeseen expense and I needed one car payment deferred. They tell me that can't...

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1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

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1

Bought a car from my local dodge dealership. Financed it through chrysler capital, FLAT OUT SCREWED! Sent an extra $50...

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1

My gmac mortgage was sold to ocwen in the middle of a loan modification gmac tried to foreclose on me after they sold...

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Chrysler Capital and Ocwen Latest Reviews

Recent published reviews
No votes

I send a check to u guys since August 31,2020 u guys received my check and u guys lying but u have not received it I...

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4

I have been trying to get a hold of your research department. I previously had a loan with you and I am being told that...

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1

God forbid you fall on hard times. Unwilling to work with me to get the matter resolved and in good standing and was...

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No votes

As of date no return call or email

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Chrysler Capital and Ocwen Products and Services

Most reviewed product and services
  • Chrysler Capital Auto Loan (37 reviews)
  • Chrysler Capital Loan (33 reviews)
  • Chrysler Capital Auto Leasing (30 reviews)
  • Ocwen Mortgage (527 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)