PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kia Motors Finance and Chrysler Capital as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kia Motors Finance
Chrysler Capital

Kia Motors Finance and Chrysler Capital Overview

Total reviews
374
212
Company responses
0
0
Issues resolved
0
1

Kia Motors Finance was first mentioned on PissedConsumer on Jul 25, 2012 and since then this brand received 374 reviews. It is 162 reviews more than Chrysler Capital received since May 29, 2012.

Kia Motors Finance and Chrysler Capital Consumer Ratings

Rank
214 out of 2342 in Financial Services category
307 out of 2342 in Financial Services category
Customer service
226 in category
216 in category
Staff
206 in category
219 in category
Website
224 in category
263 in category

According to consumer ratings and reviews, Kia Motors Finance ranks 93 points higher in the Financial Services category than Chrysler Capital. People gave Kia Motors Finance 1.3 stars for Customer service criterion in Financial Services category and it is 439 points higher than the worst rated brand in this category. At the same time, Chrysler Capital was rated 1.3 stars for Customer service criterion in this category and it is 449 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Chrysler Capital has a higher rating than Chrysler Capital. Regarding Website criterion, consumers gave Kia Motors Finance 1.7 stars and it is 66% greater than other in category. Chrysler Capital however was rated 1.5 stars and it is 60% greater than other in category.

Kia Motors Finance and Chrysler Capital Rating Details

Customer service
1.3 (188 reviews)
1.3 (101 reviews)
Reviewer's quote

...I don’ like paying late charges and I don’t have too! H would not give me customer service supervisor( proably in another country’) bunch of cheapskates. over $10...

Mora

...Customer Service is the worst I've ever seen for a business. I can't speak to anyone other than them..

Kathy H
Staff
1.4 (163 reviews)
1.4 (77 reviews)
Reviewer's quote

When I called the 800 number to protest because scratches on the underside of the car were normal wear and tear I was treated rudely by their arrogant staff. They told me that they had already sold the car at auction. When Iasked whether they reduced the price for scratches on the underside of the...

Lawrence H

...day I turned the car in and it was two days later, I was responsible for the $12,000 difference for the loss in value of the car, when I was told by their staff to do it the way I did it. That took over two months to clear up. Now, six months later, this is still on my credit, showing I have a balance with...

PissedConsumer1629611
Website
1.7 (156 reviews)
1.5 (87 reviews)
Reviewer's quote

We paid off loan over a week ago with Certified Funds, so according to their website they will release the lien 'within 5 days', but cannot get them to release it yet! We have called at least SEVEN times that we were disconnected before ever speaking with anyone. Did reach them a couple times after...

PissedConsumer1645126

...This information only appears in the paper statement and is incongruous with the information posted on the website. When they issue their statement with the correct amount, it is already nine days past the due date. I am at my wits end with this company...

Shannon M

Kia Motors Finance and Chrysler Capital Pros and Cons

Pros
  • Car
  • Sales people
  • Quality of car
  • Need to be put of business
  • Car
  • Dealership associated with them
Cons
  • Customer service
  • Problem was not solved
  • Billing practices
  • Repeated phone calls
  • Customer service
  • These really high interest rates and wont let me refinance

Kia Motors Finance and Chrysler Capital Most Positive Reviews

Top rated reviews
5

I send a registered check for full payment for Car I got talked in to finance to get rebate. After calling KIA Finance...

5

I purchased new and 2 years later traded it for s newer vehicle. I recived a letter stating I had over paid on the...

Kia Motors Finance and Chrysler Capital Most Critical Reviews

Lowest rated reviews
1

I would give them zero stars if that were an option. They mistyped my address and my husband's name on some paperwork. W...

1

I have had an issue with having very unforeseen expense and I needed one car payment deferred. They tell me that can't...

Kia Motors Finance and Chrysler Capital Latest Reviews

Recent published reviews
1

Good luck getting these clowns to release the lien on your title when you payoff.

Read all 374 reviews

Answered a phone call from 1-855-563-5635. Informed the support person the date I will be making my payment to make...

Read all 212 reviews

Kia Motors Finance and Chrysler Capital Products and Services

Most reviewed product and services
  • Kia Motors Finance Customer Care (59 reviews)
  • Kia Motors Finance Auto Loan (56 reviews)
  • Kia Motors Finance Auto Leasing (54 reviews)
  • Chrysler Capital Auto Loan (34 reviews)
  • Chrysler Capital Loan (30 reviews)
  • Chrysler Capital Auto Leasing (30 reviews)