PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kia Motors Finance and Chrysler Capital as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kia Motors Finance
Chrysler Capital

Kia Motors Finance and Chrysler Capital Overview

Total reviews 535 252
Company responses 0 0
Issues resolved 3 1

Kia Motors Finance and Chrysler Capital Consumer Ratings

Rank
259 out of 1921 in Financial Services category
364 out of 1921 in Financial Services category
Customer service
257 in category
265 in category
Website
262 in category
308 in category
Product or Service Quality
154 in category
233 in category
Value for money
130 in category
201 in category

Kia Motors Finance and Chrysler Capital Rating Details

Customer service
1.3 (274 reviews)
1.3 (123 reviews)
Reviewer's quote

When you call all you can talk to is customer service who can't or want to do anything. They don't even have a phone number so you can talk to someone in the total loss department, I mean really? What the *** kind of finance company our you when all you have are customer service employees and don't...

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Unwilling to work with me to get the matter resolved and in good standing and was also met with attitude by customer service rep. Its a privilege, so Ive been told, by the rep, to have financing through Chrysler Capital. But is it also a privilege to be taken advantage of to the cost of 5% more...

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Website
1.7 (230 reviews)
1.5 (102 reviews)
Reviewer's quote

What I got finally after several attempts was a recording directing your customers to your website stating that for for help due to COVID-19 there was a ling to apply and I did that with no further communications on my part thinking things were being done on your end for us customers. Whatever I...

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...This information only appears in the paper statement and is incongruous with the information posted on the website. When they issue their statement with the correct amount, it is already nine days past the due date. I am at my wits end with this company...

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Product or Service Quality
1.8 (222 reviews)
1.4 (105 reviews)
Reviewer's quote

After several calls to customer service and repeated denial that they could confirm receipt of our check we contacted our bank and discovered it had been cashed several days earlier. I our attempts to follow up with customer service the IVR system has terminated our call before we can speak to an...

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...This is the worst customer service for every business I have ever tried to contact..

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Value for money
2 (205 reviews)
1.4 (83 reviews)
Reviewer's quote

I now have a car with no title the lease is expired and they have my money which they are now claiming they will not refund after attempting since July 22 and its now October 6. I have spoken to numerous supervisors who provide me a different story just about every time and claim that my case is...

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...stacked all my late fees up and without even calling to let me know or informing me at all they put my car up for reposition , knowingly I didn't have much money because I laid off. I had to come up with 2K in order to fix the...

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Kia Motors Finance and Chrysler Capital Pros and Cons

Pros
  • Quality of car
  • Car
  • Never again
  • No pros
  • Need to be put of business
  • Dealership associated with them
Cons
  • Customer service
  • So called customer service
  • Problem was not solved
  • Customer service
  • Repeated phone calls
  • These really high interest rates and wont let me refinance

Kia Motors Finance and Chrysler Capital Most Positive Reviews

Top rated reviews
5

I send a registered check for full payment for Car I got talked in to finance to get rebate. After calling KIA Finance...

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5

I purchased new and 2 years later traded it for s newer vehicle. I recived a letter stating I had over paid on the...

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5

Kia Motor Finance is royally trying to screw up my credit. I bought the car out through my bank at the end of lease. My...

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4

Im actually just curious on something. I have made 2 years of payments on a 4 year loan. I owe less than $5,000 on the...

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Kia Motors Finance and Chrysler Capital Most Critical Reviews

Lowest rated reviews
1

I would give them zero stars if that were an option. They mistyped my address and my husband's name on some paperwork. W...

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1

I have had an issue with having very unforeseen expense and I needed one car payment deferred. They tell me that can't...

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1

Kia Motor Finance is a Nightmare to deal with! I have faxed over,emailed bank statements even Kia Statements show I'm...

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1

Bought a car from my local dodge dealership. Financed it through chrysler capital, FLAT OUT SCREWED! Sent an extra $50...

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Kia Motors Finance and Chrysler Capital Latest Reviews

Recent published reviews
No votes

Just want pay off info and address change

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No votes

no I have not received any response back

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2.8

Kia total loss department keeps sending my insurance agent the wrong paperwork so that my insurance company can write a...

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No votes

Since Covid in March, I have asked for some accommodations . We have 10 trucks financed with chrysler. Some they...

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Kia Motors Finance and Chrysler Capital Products and Services

Most reviewed product and services
  • Kia Motors Finance Auto Leasing (61 reviews)
  • Kia Motors Finance Auto Loan (59 reviews)
  • Kia Motors Finance Loan (38 reviews)
  • Chrysler Capital Auto Loan (37 reviews)
  • Chrysler Capital Loan (33 reviews)
  • Chrysler Capital Auto Leasing (30 reviews)