PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chrysler Capital and Kia Motors Finance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chrysler Capital
Kia Motors Finance

Chrysler Capital and Kia Motors Finance Overview

Total reviews
236
447
Company responses
0
0
Issues resolved
1
0

Chrysler Capital and Kia Motors Finance Consumer Ratings

Rank
340 out of 1859 in Financial Services category
208 out of 1859 in Financial Services category
Customer service
228 in category
236 in category
Product or Service Quality
200 in category
138 in category
Website
271 in category
234 in category
Interest Rate
159 in category
77 in category

Chrysler Capital and Kia Motors Finance Rating Details

Customer service
1.3 (117 reviews)
1.3 (225 reviews)
Reviewer's quote

...This is the worst customer service for every business I have ever tried to contact..

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... complete runaround lied to and told it would be overnight air I paid for a FedEx overnight air and never received it had to sit on hold for hours on end with customer service reps transferring me to customer service Supervisors that blatantly lied and told me we can help you theres nothing we can do after 10 days of waiting and several hours holding each morning to speak with them I would definitely not recommend Kia due to this I will not be releasing with Kia now I will be going to a different company due to this problem....

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Product or Service Quality
1.4 (102 reviews)
1.8 (180 reviews)
Reviewer's quote

...possibly a voluntarily surrender and go to a company that is empathetic and will do the footwork to ensure their loyal customers are safe with their products purchased!! I am beyond upset! I pay way to much money for a van that malfunction issues could in the long term hurt me! I was blessed by the grace of god, I was spared two accidents. It is like a game of Russian Roulette getting behind the wheel of this 2018 Chrysler Pacifica LX!! I am not a gambler, I am honest and reliable. I have in the past recommended this company, but not with service like this!!...

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...The car is a decent product, but they're service is horrible. Working people don't have time for this foolishness..

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Website
1.5 (98 reviews)
1.7 (187 reviews)
Reviewer's quote

...This information only appears in the paper statement and is incongruous with the information posted on the website. When they issue their statement with the correct amount, it is already nine days past the due date. I am at my wits end with this company...

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... see this supposed letter she threw me on hold for 15 minutes and came back and said oh I'm unable to generate the letter for you, it's gone but it was on our website. I said okay, show me where it is navigate me and I'll look, she said oh sorry they took it off the website!!!!!! I'm fuming at this point!! My call got disconnected when my phone died, so I called again and spoke to rep 3 from sounded another country, and I had to explain everything again and I demanded to see that letter and speak to a supervisor NOW. She put me on hold for 10 minutes and came back on and...

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Interest Rate
1.4 (96 reviews)
2 (167 reviews)
Reviewer's quote

...a 740 credit score the shady car salesman came back from “talking to his manager” to negotiate the initial $700/mo payments, he offered $555 with an 8% interest rate through their lender. Which unfortunately was chrstyler capital, I signed a 5 year contract & recently ended up refinancing with Capital One due to finding out Chrystler...

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Their interest rate was ***, if you plan on getting any paperwork from them at their customer service- don't bet on receiving it! I waited over a month and a half for paperwork that I requested daily and still did not recieve it. When I finally did, I sent it back in that day via fax and by mail,...

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Chrysler Capital and Kia Motors Finance Pros and Cons

Pros
  • Need to be put of business
  • Dealership associated with them
  • Car
  • Quality of car
  • Car
  • Sales people
Cons
  • Repeated phone calls
  • Customer service
  • There resolution department
  • Customer service
  • Billing practices
  • So called customer service

Chrysler Capital and Kia Motors Finance Most Positive Reviews

Top rated reviews
5

I purchased new and 2 years later traded it for s newer vehicle. I recived a letter stating I had over paid on the...

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5

I send a registered check for full payment for Car I got talked in to finance to get rebate. After calling KIA Finance...

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4

Im actually just curious on something. I have made 2 years of payments on a 4 year loan. I owe less than $5,000 on the...

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5

Kia Motor Finance is royally trying to screw up my credit. I bought the car out through my bank at the end of lease. My...

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Chrysler Capital and Kia Motors Finance Most Critical Reviews

Lowest rated reviews
1

I have had an issue with having very unforeseen expense and I needed one car payment deferred. They tell me that can't...

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1

I would give them zero stars if that were an option. They mistyped my address and my husband's name on some paperwork. W...

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1

Bought a car from my local dodge dealership. Financed it through chrysler capital, FLAT OUT SCREWED! Sent an extra $50...

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1

Kia Motor Finance is a Nightmare to deal with! I have faxed over,emailed bank statements even Kia Statements show I'm...

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Chrysler Capital and Kia Motors Finance Latest Reviews

Recent published reviews
1

Since, January 2020 we have placed 52 calls into the Chrysler Title Department of the leasing division. To no avail...

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1

I have been trying for months to get Kia Finance to send me the paperwork I need so that I can register my vehicle in a...

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3.9

I needed a extension on the loan

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1.8

I was leasing 2016 Sorento, which in June 1, 2019 I terminated the lease and purchased the vehicle. Received a letter...

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Chrysler Capital and Kia Motors Finance Products and Services

Most reviewed product and services
  • Chrysler Capital Auto Loan (37 reviews)
  • Chrysler Capital Loan (32 reviews)
  • Chrysler Capital Auto Leasing (30 reviews)
  • Kia Motors Finance Customer Care (72 reviews)
  • Kia Motors Finance Auto Loan (58 reviews)
  • Kia Motors Finance Auto Leasing (56 reviews)