PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ford Credit and Chrysler Capital as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ford Credit
Chrysler Capital

Ford Credit and Chrysler Capital Overview

Total reviews 237 249
Company responses 0 0
Issues resolved 0 1

Ford Credit and Chrysler Capital Consumer Ratings

Rank
215 out of 1883 in Financial Services category
355 out of 1883 in Financial Services category
Customer service
226 in category
252 in category
Billing Practices
147 in category
212 in category
Website
142 in category
296 in category
Product or Service Quality
152 in category
220 in category

Ford Credit and Chrysler Capital Rating Details

Customer service
1.3 (94 reviews)
1.3 (123 reviews)
Reviewer's quote

...The people are so evil in the customer service and repo redemption. I woke up for work one morning and saw my car was gone. They used a sneaky evil desperate for business repo company ALCAR...

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Unwilling to work with me to get the matter resolved and in good standing and was also met with attitude by customer service rep. Its a privilege, so Ive been told, by the rep, to have financing through Chrysler Capital. But is it also a privilege to be taken advantage of to the cost of 5% more...

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Billing Practices
1.4 (78 reviews)
1.2 (97 reviews)
Reviewer's quote

...Some of their business practices are legally questionable..

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...Everyone who has been guilty of these practices should be re-trained and closely observed to ensure they really understand they must care to continue the company continues to survive..

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Website
2.2 (78 reviews)
1.5 (102 reviews)
Reviewer's quote

We turned in our lease with mileage overage. They charged us high for that even though we tried to tell them that we got rid of a car during covid 19 due to job loss. Then they added on over 300 dollars for a clear coat on the roof!!! We told them we were having financial hardship right now. They...

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...This information only appears in the paper statement and is incongruous with the information posted on the website. When they issue their statement with the correct amount, it is already nine days past the due date. I am at my wits end with this company...

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Product or Service Quality
1.7 (72 reviews)
1.4 (105 reviews)
Reviewer's quote

... which I made through their automated phone payment system 2 days before it was due, call the number they gave me to call to correct the issue, get a customer service call center in some 3rd world, non English speaking country, after 3 hours I finally get a person that I can sort of understand, They tell me to call the automated phone payment center and talk to the machine to make it right because they cannot process payment information....

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...This is the worst customer service for every business I have ever tried to contact..

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Ford Credit and Chrysler Capital Pros and Cons

Pros
  • Accountability and follow up
  • Vehicles and leasing
  • What seemed to be simple financing and payments
  • No pros
  • Need to be put of business
  • Dealership associated with them
Cons
  • Customer service
  • Fact that there appeared to be deception
  • Pay for late fees because autopay did not work properly
  • Customer service
  • Repeated phone calls
  • These really high interest rates and wont let me refinance

Ford Credit and Chrysler Capital Most Positive Reviews

Top rated reviews
5

I was unemployed and their line peaple offered me a and extension. No forms got sent to the house, we went on line and...

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5

I purchased new and 2 years later traded it for s newer vehicle. I recived a letter stating I had over paid on the...

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5

They are fantastic and resolved my issue fast. They are professionals in what they do. Thank you!

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4

Im actually just curious on something. I have made 2 years of payments on a 4 year loan. I owe less than $5,000 on the...

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Ford Credit and Chrysler Capital Most Critical Reviews

Lowest rated reviews
1

Ford let me buy 2014 Focus and drive home. Next day realized couldn't afford both payments: Ford wouldn't take old car...

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1

I have had an issue with having very unforeseen expense and I needed one car payment deferred. They tell me that can't...

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1

Purchased a 2015 Ford F250 and used Ford Motor Credit financing. Monthly payments are drafted automatically from my...

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1

Bought a car from my local dodge dealership. Financed it through chrysler capital, FLAT OUT SCREWED! Sent an extra $50...

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Ford Credit and Chrysler Capital Latest Reviews

Recent published reviews
1

We turned in our lease with mileage overage. They charged us high for that even though we tried to tell them that we...

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1

Yes I am having horrible issues with these particular parts going bad and causing very expensive continuous repair...

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1

I was on hold for 30 minutes and then disconnected. I bought a Ford Fusion in 2016 which I just traded. I need a lien re...

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No votes

I send a check to u guys since August 31,2020 u guys received my check and u guys lying but u have not received it I...

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Ford Credit and Chrysler Capital Products and Services

Most reviewed product and services
  • Ford Credit Customer Care (41 reviews)
  • Ford Credit Auto Loan (32 reviews)
  • Ford Credit Auto Leasing (18 reviews)
  • Chrysler Capital Auto Loan (37 reviews)
  • Chrysler Capital Loan (33 reviews)
  • Chrysler Capital Auto Leasing (30 reviews)