PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chrysler Capital and Ford Credit as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chrysler Capital
Ford Credit

Chrysler Capital and Ford Credit Overview

Total reviews
210
216
Company responses
0
0
Issues resolved
1
0

Ford Credit was first mentioned on PissedConsumer on Apr 30, 2008 and since then this brand received 216 reviews. It is 6 reviews more than Chrysler Capital received since May 29, 2012.

Chrysler Capital and Ford Credit Consumer Ratings

Rank
304 out of 2599 in Financial Services category
207 out of 2599 in Financial Services category
Customer service
219 in category
227 in category
Product or Service Quality
195 in category
146 in category
Website
258 in category
127 in category

According to consumer ratings and reviews, Ford Credit ranks 97 points higher in the Financial Services category than Chrysler Capital. People gave Chrysler Capital 1.3 stars for Customer service criterion in Financial Services category and it is 432 points higher than the worst rated brand in this category. At the same time, Ford Credit was rated 1.3 stars for Customer service criterion in this category and it is 424 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ford Credit has a higher rating than Chrysler Capital. Regarding Website criterion, consumers gave Chrysler Capital 1.5 stars and it is 60% greater than other in category. Ford Credit however was rated 2.2 stars and it is 80% greater than other in category.

Chrysler Capital and Ford Credit Rating Details

Customer service
1.3 (101 reviews)
1.3 (87 reviews)
Reviewer's quote

...Customer Service is the worst I've ever seen for a business. I can't speak to anyone other than them..

Kathy H

And immediately after they gave me back my car and I drove it to work I noticed the oil leak and called the service department and they had me drive the vehicle right back to the dealership and by then it was overheated and oil was dripping out from underneath. They took me out to the shop once...

Diane R
Product or Service Quality
1.4 (89 reviews)
1.7 (64 reviews)
Reviewer's quote

Why do I have to call to get my payment sent to me

PissedConsumer1624937

Had payments set up on auto pay through my business account. For some reason my bank stopped payments without my knowledge. I received only a few calls that were vague - "please contact ford credit" was the voicemail, no details. I never took the call, didn't recognize the number and figured it was...

Vincent M
Website
1.5 (87 reviews)
2.2 (69 reviews)
Reviewer's quote

...This information only appears in the paper statement and is incongruous with the information posted on the website. When they issue their statement with the correct amount, it is already nine days past the due date. I am at my wits end with this company...

Shannon M

I purchased a 2015 Ford Escape SE totally loaded, financed through Ford Finance for 6 yrs. Never late or missed a payment in almost 5 yrs, right on time EVERY month! I paid the loan off 17 months early and tried to get financed through them for a 2018 Ecosport but they declined me. My credit score...

John D

Chrysler Capital and Ford Credit Pros and Cons

Pros
  • Need to be put of business
  • Car
  • Dealership associated with them
  • Accountability and follow up
  • Vehicles and leasing
  • What seemed to be simple financing and payments
Cons
  • Repeated phone calls
  • Customer service
  • These really high interest rates and wont let me refinance
  • Customer service
  • Fact that there appeared to be deception
  • Sevice

Chrysler Capital and Ford Credit Most Positive Reviews

Top rated reviews
5

I purchased new and 2 years later traded it for s newer vehicle. I recived a letter stating I had over paid on the...

5

I was unemployed and their line peaple offered me a and extension. No forms got sent to the house, we went on line and...

Chrysler Capital and Ford Credit Most Critical Reviews

Lowest rated reviews
1

I have had an issue with having very unforeseen expense and I needed one car payment deferred. They tell me that can't...

1

Ford let me buy 2014 Focus and drive home. Next day realized couldn't afford both payments: Ford wouldn't take old car...

Chrysler Capital and Ford Credit Latest Reviews

Recent published reviews
4

Very helpful and sincere. Very good conversation help me with all my Issues. Thank you very much Michael Antonacci

Read all 210 reviews

Was shopping for a new car went to capiralford in santafe nm .was looking for an Awd car they showed me an edge they sai...

Read all 216 reviews

Chrysler Capital and Ford Credit Products and Services

Most reviewed product and services
  • Chrysler Capital Auto Loan (34 reviews)
  • Chrysler Capital Loan (30 reviews)
  • Chrysler Capital Auto Leasing (29 reviews)
  • Ford Credit Customer Care (39 reviews)
  • Ford Credit Auto Loan (32 reviews)
  • Ford Credit Loan (16 reviews)