PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chrysler Capital and Ford Credit as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chrysler Capital
Ford Credit

Chrysler Capital and Ford Credit Overview

Total reviews 248 237
Company responses 0 0
Issues resolved 1 0

Chrysler Capital and Ford Credit Consumer Ratings

Rank
352 out of 1883 in Financial Services category
214 out of 1883 in Financial Services category
Customer service
253 in category
226 in category
Product or Service Quality
220 in category
152 in category
Website
294 in category
143 in category
Interest Rate
174 in category
103 in category

Chrysler Capital and Ford Credit Rating Details

Customer service
1.3 (123 reviews)
1.3 (94 reviews)
Reviewer's quote

Unwilling to work with me to get the matter resolved and in good standing and was also met with attitude by customer service rep. Its a privilege, so Ive been told, by the rep, to have financing through Chrysler Capital. But is it also a privilege to be taken advantage of to the cost of 5% more...

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...The people are so evil in the customer service and repo redemption. I woke up for work one morning and saw my car was gone. They used a sneaky evil desperate for business repo company ALCAR...

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Product or Service Quality
1.4 (105 reviews)
1.7 (72 reviews)
Reviewer's quote

...This is the worst customer service for every business I have ever tried to contact..

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...Total poor quality is why the clear coat is off..

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Website
1.5 (101 reviews)
2.2 (78 reviews)
Reviewer's quote

...This information only appears in the paper statement and is incongruous with the information posted on the website. When they issue their statement with the correct amount, it is already nine days past the due date. I am at my wits end with this company...

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I was on hold for 30 minutes and then disconnected. I bought a Ford Fusion in 2016 which I just traded. I need a lien release for the dealer so they can sell my car. Please have someone contact me so we can get the necessary document.314-750-1148.

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Interest Rate
1.4 (99 reviews)
1.9 (69 reviews)
Reviewer's quote

...a 740 credit score the shady car salesman came back from “talking to his manager” to negotiate the initial $700/mo payments, he offered $555 with an 8% interest rate through their lender. Which unfortunately was chrstyler capital, I signed a 5 year contract & recently ended up refinancing with Capital One due to finding out Chrystler...

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...When I was there to pick up my new truck and ready to sign the dotted line, I was told the interest rate was 5. 5%. I finally talked them down to 4...

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Chrysler Capital and Ford Credit Pros and Cons

Pros
  • No pros
  • Need to be put of business
  • Dealership associated with them
  • Accountability and follow up
  • Vehicles and leasing
  • What seemed to be simple financing and payments
Cons
  • Customer service
  • Repeated phone calls
  • These really high interest rates and wont let me refinance
  • Customer service
  • Fact that there appeared to be deception
  • Pay for late fees because autopay did not work properly

Chrysler Capital and Ford Credit Most Positive Reviews

Top rated reviews
5

I purchased new and 2 years later traded it for s newer vehicle. I recived a letter stating I had over paid on the...

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5

I was unemployed and their line peaple offered me a and extension. No forms got sent to the house, we went on line and...

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4

Im actually just curious on something. I have made 2 years of payments on a 4 year loan. I owe less than $5,000 on the...

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5

They are fantastic and resolved my issue fast. They are professionals in what they do. Thank you!

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Chrysler Capital and Ford Credit Most Critical Reviews

Lowest rated reviews
1

I have had an issue with having very unforeseen expense and I needed one car payment deferred. They tell me that can't...

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1

Ford let me buy 2014 Focus and drive home. Next day realized couldn't afford both payments: Ford wouldn't take old car...

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1

Bought a car from my local dodge dealership. Financed it through chrysler capital, FLAT OUT SCREWED! Sent an extra $50...

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1

Purchased a 2015 Ford F250 and used Ford Motor Credit financing. Monthly payments are drafted automatically from my...

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Chrysler Capital and Ford Credit Latest Reviews

Recent published reviews
No votes

I send a check to u guys since August 31,2020 u guys received my check and u guys lying but u have not received it I...

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1

We turned in our lease with mileage overage. They charged us high for that even though we tried to tell them that we...

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1

God forbid you fall on hard times. Unwilling to work with me to get the matter resolved and in good standing and was...

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1

I was on hold for 30 minutes and then disconnected. I bought a Ford Fusion in 2016 which I just traded. I need a lien re...

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Chrysler Capital and Ford Credit Products and Services

Most reviewed product and services
  • Chrysler Capital Auto Loan (37 reviews)
  • Chrysler Capital Loan (33 reviews)
  • Chrysler Capital Auto Leasing (30 reviews)
  • Ford Credit Customer Care (41 reviews)
  • Ford Credit Auto Loan (32 reviews)
  • Ford Credit Auto Leasing (18 reviews)