PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Christina Cosmetics and Luminess Air as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Luminess Air

Luminess Air

Has verified representatives
1.4
Christina Cosmetics
Luminess Air

Christina Cosmetics and Luminess Air Overview

Total reviews
119
911
Company responses
0
0
Issues resolved
2
3

Luminess Air was first mentioned on PissedConsumer on Aug 26, 2008 and since then this brand received 911 reviews. It is 792 reviews more than Christina Cosmetics received since Apr 1, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Christina Cosmetics customer support team than with Luminess Air customer service.

Christina Cosmetics and Luminess Air Consumer Ratings

Rank
183 out of 1160 in Cosmetics and Personal Care category
235 out of 1160 in Cosmetics and Personal Care category
Customer service
141 in category
156 in category
Website
167 in category
177 in category
Staff
122 in category
161 in category

According to consumer ratings and reviews, Christina Cosmetics ranks 52 points higher in the Cosmetics and Personal Care category than Luminess Air. People gave Christina Cosmetics 1.4 stars for Customer service criterion in Cosmetics and Personal Care category and it is 293 points higher than the worst rated brand in this category. At the same time, Luminess Air was rated 1.3 stars for Customer service criterion in this category and it is 278 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Christina Cosmetics has a higher rating than Luminess Air. Regarding Staff criterion, consumers gave Christina Cosmetics 1.6 stars and it is 72% greater than other in category. Luminess Air however was rated 1.4 stars and it is 63% greater than other in category.

Christina Cosmetics and Luminess Air Rating Details

Customer service
1.4 (54 reviews)
1.3 (409 reviews)
Reviewer's quote

Thr products are actually good, but I am drowning in them! The Customer Service line is a robot with no option for a human, the web site has no place to cancel any subscription, but the "Customize my order" area lets you at least slow it down and reduce the number of products. You can change credit...

Anette T

...Customer service is horrid. Dob’t ant to deal with this type of service. I certainly don’t want to keep testing product...

Elizabeth R
Website
1.9 (50 reviews)
1.7 (366 reviews)
Reviewer's quote

Website for "customizing" has been down almost one month. Called customer service, who called me a liar re: something the post office told me about how to return the item. There were constant excuses for why the online customizing feature hadn't been working (each week the deadline for repair was...

Jomar

...I completely checked the website and made sure that there was no hidden fees because I knew this was a subscription service. There was no mention of a stocking fee they did ask if you wanted priority shipping you could have that but you had to ask for it. I got the system and it was horrible...

Michelle F
Staff
1.6 (49 reviews)
1.4 (374 reviews)
Reviewer's quote

I have literally been using this product for years and years. I love it. Works great.

PissedConsumer1590150

I have ordered three Luminess Legend Systems in the past ten months, and absolute nightmare on their part Luminess Air I believe not Luminess Beauty they are two separate entities I am assuming. Reps are ghetto, and the company makes it hard to return items by not supplying return labels...

Alysha

Christina Cosmetics and Luminess Air Pros and Cons

Pros
  • Makeup coverage
  • Products
  • Make up
  • Product
  • Misleading commercials about what you pay
  • Misleading commercials
Cons
  • Customer service
  • Very poor
  • Taking unauthorized withdrawing when told not to do so
  • Customer service
  • Trickery
  • Time wasted getting charges reversed

Christina Cosmetics and Luminess Air Most Positive Reviews

Top rated reviews
5

I am surprised to see negative experiences. I love this make-up! It's the best I ever had! I never had a problem...

5

This really amazes me to see what people have to say about the company, clearly you guys dont't know how to read the fin...

Christina Cosmetics and Luminess Air Most Critical Reviews

Lowest rated reviews
1

Ordered the product and kept getting charged for additional products they kept sending me. I mailed them all back and...

1

Junk product and lots of hidden costs. This is a total scam!! Do not order this ***!!

Christina Cosmetics and Luminess Air Latest Reviews

Recent published reviews

I broke out from
product,pl;ease do not send me any more per mt MD Thank You Carolyn A, Noonan-Liddle

Read all 119 reviews
1

Buy a wilton cake decorating system for air brushing it is the same product less than half of the cost

Read all 911 reviews

Christina Cosmetics and Luminess Air Products and Services

Most reviewed product and services
  • Christina Cosmetics Customer Care (28 reviews)
  • Christina Cosmetics Shipping Service (9 reviews)
  • Christina Cosmetics Membership (5 reviews)
  • Luminess Air Customer Care (132 reviews)
  • Luminess Air Makeup (106 reviews)
  • Luminess Air Airbrush Makeup (101 reviews)