PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grubhub and ChowNow as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grubhub
ChowNow

Grubhub and ChowNow Overview

Total reviews 1952 89
Company responses 0 0
Issues resolved 11 0

Grubhub and ChowNow Consumer Ratings

Rank
73 out of 264 in Food Delivery category
101 out of 264 in Food Delivery category
Customer service
50 in category
No votes
Reliability
53 in category
No votes
Turnaround Time
45 in category
No votes
Website
58 in category
No votes

Grubhub and ChowNow Rating Details

Customer service
1.3 (1123 reviews)
No votes
Reviewer's quote

Received the crappiest service from your support customer service chat line . One minute after placing my order I had realized that I had the wrong address on the order so using your support customer service chat line which I was told should help me with this issue and help change and notify driver...

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Just another dishonest tech company that does not give anything about customers or customer service. This is readily apparent because they have a computer pretending to be chat support. Further the phone number they provide for customer support merely brings you into a phone queue with another...

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Reliability
1.2 (1088 reviews)
No votes
Reviewer's quote

An order was placed.The total was over 50.00.A 15.00 pizza was delivered instead. The restaurant and the driver blatantly lied about the order .Don't use GrubHub or the drivers.

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Won't be using their services again! The food I ordered was missing an appetizer. I had called and wanted a refund for that item because I never received it, but they all put me in circles to tell me the restaurant owes the refund or the delivery company and none helped me out. Why the *** should I...

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Turnaround Time
1.3 (1015 reviews)
No votes
Reviewer's quote

...And the time it took to talk to them, get more food somewhere else and get it to my guys. I lost another $150 in time. I wasn't on the same job site ..

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The first time this happened, I showed up to the restaurant only to find out that my order was never placed by ChowNow. I presume that the credit card is giving a security block after the $1 "tap," which is a flaw with ChowNow's payment system. But unless ChowNow contacts me that the order has been...

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Website
1.8 (994 reviews)
No votes
Reviewer's quote

...The Grubhub website states this means the delivery driver will leave the order at my door. To make sure this happened, I even included "special instructions" to reiterate that because of COVID-19, I wanted the order left at the door. Both drivers didn't do this...

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...If restaurant doesn't answer the phone, or it's not their website I won't be getting food from them. I did get a cancellation from ChowNow, now have to wait to make sure money credits..

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Grubhub and ChowNow Pros and Cons

Pros
  • Ease of website use
  • Idea of the service
  • Totally dissatisfied
  • Easy to use
  • Zip
  • Way the orders came through the ipad
Cons
  • Poor customer service
  • Very poor customer service
  • Lateness of service
  • Terrible first experience
  • False advertising of delivery availability
  • Customer service

Grubhub and ChowNow Most Positive Reviews

Top rated reviews
5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

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No votes
5

I had ordered nachos and wings from this spot named Bono Pizza in Riverdale, MD. I placed my order at 7:51pm, I recieved...

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No votes

Grubhub and ChowNow Most Critical Reviews

Lowest rated reviews
1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

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1

Chow Now.com is a third party company that collects and sells your personal information. If you happen to place a food...

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1

We ordered food at 5:45 with Grub Hub sending us a message our food will be delivered at 6:37. At 6:55 we asked where ou...

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1

I placed a dinner order at 4:30 PM for "Delivery Now". I get an email saying my order was received and that I would...

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Grubhub and ChowNow Latest Reviews

Recent published reviews
3.7

Delivery never arrived, very hard to get in touch with someone and get a refund. Service is great except when you have...

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1

Won't be using their services again! The food I ordered was missing an appetizer. I had called and wanted a refund for...

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1

Ordered from Burger King order arrived late cheeseburger and fries were cold ice cream was
thawed everything went in the...

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1.6

I tried using ChowNow on several occasions, and two times I've received no food. Once the order is placed and...

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Grubhub and ChowNow Products and Services

Most reviewed product and services
  • Grubhub Delivery Service (955 reviews)
  • Grubhub Vehicle Driver (107 reviews)
  • Grubhub Coupon (38 reviews)
  • Chownow Delivery Service (31 reviews)
  • Chownow Vehicle Driver (2 reviews)