PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grubhub and ChowNow as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grubhub
ChowNow

Grubhub and ChowNow Overview

Total reviews
1887
81
Company responses
0
0
Issues resolved
10
0

Grubhub and ChowNow Consumer Ratings

Rank
67 out of 259 in Food Delivery category
94 out of 259 in Food Delivery category
Customer service
49 in category
105 in category
Reliability
52 in category
61 in category
Turnaround Time
49 in category
58 in category
Website
61 in category
84 in category

Grubhub and ChowNow Rating Details

Customer service
1.3 (1092 reviews)
1 (39 reviews)
Reviewer's quote

...Thats not good customer service..

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Just another dishonest tech company that does not give anything about customers or customer service. This is readily apparent because they have a computer pretending to be chat support. Further the phone number they provide for customer support merely brings you into a phone queue with another...

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Reliability
1.2 (1059 reviews)
1.1 (43 reviews)
Reviewer's quote

I will never order using grubhub again! When I placed my subway order(at 5:53) I was told it would arrive at 6:15. Now I only order 2 simple subs, so it shouldn't have been to hard. The time is now 7:35 and still havent gotten my food! The app now says that my food should be her at 8:04. Almost 2...

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I was sent a menu from a local restaurant in my town I was asked to support this restaurant by buying a loyalty discount. I thought the money was going to the local restaurant but it actually went to chownow I wanted my money back but chownow refused I eventually went to owner of the restaurant who...

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Turnaround Time
1.3 (977 reviews)
1.1 (39 reviews)
Reviewer's quote

...This was the first time I used grubhub so I didnt know how it works. I had been given a $100 Grubhub gift card after I was injured in a bad accident..

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ordered at 5:20 pm received confirmation of order and est delivery time, watched the meter reflecting order status and never received. Called and emailed multiple time - only response was a ticket number to refer to when calling. Hold time on calling would change periodically to a longer hold time...

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Website
1.8 (968 reviews)
1.1 (42 reviews)
Reviewer's quote

I ordered from GrubHub and received all the appropriate feedback until their website said my order was delivered. This was a lie. I never got my food...

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...If restaurant doesn't answer the phone, or it's not their website I won't be getting food from them. I did get a cancellation from ChowNow, now have to wait to make sure money credits..

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Grubhub and ChowNow Pros and Cons

Pros
  • Ease of website use
  • Idea of the service
  • Grubhub ok when it works
  • Way the orders came through the ipad
  • First time discount
  • Faster if you order online
Cons
  • Poor customer service
  • Customer service
  • Very poor customer service
  • Terrible first experience
  • False advertising of delivery availability
  • Customer service

Grubhub and ChowNow Most Positive Reviews

Top rated reviews
5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

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No votes
5

I had ordered nachos and wings from this spot named Bono Pizza in Riverdale, MD. I placed my order at 7:51pm, I recieved...

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No votes

Grubhub and ChowNow Most Critical Reviews

Lowest rated reviews
1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

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1

Chow Now.com is a third party company that collects and sells your personal information. If you happen to place a food...

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1

We ordered food at 5:45 with Grub Hub sending us a message our food will be delivered at 6:37. At 6:55 we asked where ou...

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1

I placed a dinner order at 4:30 PM for "Delivery Now". I get an email saying my order was received and that I would...

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Grubhub and ChowNow Latest Reviews

Recent published reviews
1

I will never order using grubhub again! When I placed my subway order(at 5:53) I was told it would arrive at 6:15. Now...

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1

Just another dishonest tech company that does not give anything about customers or customer service. This is readily...

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1

Grubhub sucks grubhub sucks repeat after me

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1

I was sent a menu from a local restaurant in my town I was asked to support this restaurant by buying a loyalty...

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Grubhub and ChowNow Products and Services

Most reviewed product and services
  • Grubhub Delivery Service (947 reviews)
  • Grubhub Customer Care (212 reviews)
  • Grubhub Vehicle Driver (107 reviews)
  • Chownow Delivery Service (26 reviews)
  • Chownow Customer Care (11 reviews)
  • Chownow Account (3 reviews)