PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grubhub and ChowNow as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grubhub
ChowNow

Grubhub and ChowNow Overview

Total reviews
1723
59
Company responses
0
0
Issues resolved
9
0

Grubhub was first mentioned on PissedConsumer on Dec 16, 2012 and since then this brand received 1723 reviews. It is 1664 reviews more than ChowNow received since Jul 11, 2016.

Grubhub and ChowNow Consumer Ratings

Rank
62 out of 339 in Food Delivery category
90 out of 339 in Food Delivery category
Customer service
46 in category
98 in category
Reliability
48 in category
56 in category
Turnaround Time
43 in category
80 in category

According to consumer ratings and reviews, Grubhub ranks 28 points higher in the Food Delivery category than ChowNow. People gave Grubhub 1.3 stars for Customer service criterion in Food Delivery category and it is 68 points higher than the worst rated brand in this category. At the same time, ChowNow was rated 1 stars for Customer service criterion in this category and it is 16 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Grubhub has a higher rating than ChowNow. Regarding Turnaround Time criterion, consumers gave Grubhub 1.3 stars and it is 62% greater than other in category. ChowNow however was rated 1 stars and it is 69% worse than other in category.

Grubhub and ChowNow Rating Details

Customer service
1.3 (1002 reviews)
1 (28 reviews)
Reviewer's quote

...I went online for customer service, was promised refunds for all the errors and have never received any refunds. In fact, they charged me twice for an order they were supposed to refund. You can only get to customer service through offshore chat..

charles w

POOR CUSTOMER SERVICE . Caught her straight up lying..

PissedConsumer1737862
Reliability
1.2 (976 reviews)
1.1 (28 reviews)
Reviewer's quote

Ordered food at 9:30 AM and specified 11:30 AM delivery, knowing I had a noon meeting; texted 15 minutes ahead of first ETA to say order was 'delayed' to 11:50 - 12:00, then tried calling at 11:58 to say they were having trouble finding office; I was already in meeting and did not receive messages...

Bill T

I was trying to place an order online, trying out a new resturaunt. My order was canceled, and it gave a reason that my credit card declined. Not knowing why my credit card would decline, I checked my bank account. sure enough everything was fine with my bank account minus the charge for the order...

PissedConsumer1662208
Turnaround Time
1.3 (899 reviews)
1 (29 reviews)
Reviewer's quote

Grubhub called my restaurant and placed an order for a customer of theirs, I put the order in and brought the food out, however, the driver was apparently late and they canceled the order so his credit card declined when it was time to pay...

Kailen

It took over 2 hours for my order to arrive and chow time locked my account and couldn’t get a hold of their tech department to unlock it..

Jasmine

Grubhub and ChowNow Pros and Cons

Pros
  • Ease of website use
  • Idea of the service
  • Grubhub ok when it works
  • Way the orders came through the ipad
  • First time discount
  • Faster if you order online
Cons
  • Poor customer service
  • Very poor customer service
  • Lack of correcting issues
  • Customer service
  • Terrible first experience
  • Sales trapped you to enter into an agreement

Grubhub and ChowNow Most Positive Reviews

Top rated reviews
5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

No votes

Grubhub and ChowNow Most Critical Reviews

Lowest rated reviews
1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

1

Chow Now.com is a third party company that collects and sells your personal information. If you happen to place a food...

Grubhub and ChowNow Latest Reviews

Recent published reviews
1

Ordered food at 9:30 AM and specified 11:30 AM delivery, knowing I had a noon meeting; texted 15 minutes ahead of first...

Read all 1723 reviews
1

POOR CUSTOMER SERVICE . Caught her straight up lying

Read all 59 reviews

Grubhub and ChowNow Products and Services

Most reviewed product and services
  • Grubhub Delivery Service (867 reviews)
  • Grubhub Customer Care (196 reviews)
  • Grubhub Vehicle Driver (88 reviews)
  • Chownow Delivery Service (24 reviews)
  • Chownow Customer Care (11 reviews)
  • Chownow Vehicle Driver (2 reviews)