PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ChowNow and Grubhub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ChowNow
Grubhub

ChowNow and Grubhub Overview

Total reviews
58
1681
Company responses
0
0
Issues resolved
0
9

Grubhub was first mentioned on PissedConsumer on Dec 16, 2012 and since then this brand received 1681 reviews. It is 1623 reviews more than ChowNow received since Jul 11, 2016.

ChowNow and Grubhub Consumer Ratings

Rank
90 out of 354 in Food Delivery category
62 out of 354 in Food Delivery category
Website
77 in category
61 in category
Product or Service Quality
58 in category
52 in category
Turnaround Time
78 in category
42 in category

According to consumer ratings and reviews, Grubhub ranks 28 points higher in the Food Delivery category than ChowNow. People gave ChowNow 1.2 stars for Website criterion in Food Delivery category and it is 28 points higher than the worst rated brand in this category. At the same time, Grubhub was rated 1.8 stars for Website criterion in this category and it is 44 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Grubhub has a higher rating than ChowNow. Regarding Turnaround Time criterion, consumers gave ChowNow 1 stars and it is 73% worse than other in category. Grubhub however was rated 1.3 stars and it is 60% greater than other in category.

ChowNow and Grubhub Rating Details

Website
1.2 (29 reviews)
1.8 (872 reviews)
Reviewer's quote

After navigating the poorly designed website my order was declared invalid. When I attempted to re enter I was notified I already had ordered. Restaurant had no record of this...

PissedConsumer1225307

...I've spent hundreds of dollars using their service, and hours trying to use their mobile app and website. the app and website constantly forgets who I am and therefore require setting up an account again and again. It doesn't accept sign-in account federation effectively, i...

Donald H
Product or Service Quality
1.1 (29 reviews)
1.3 (856 reviews)
Reviewer's quote

I called the resturaunt and they say that their delivery service is handeled through Chow Now, and that I woud have to contact them directly to get my money back. I was finally given a contact number, after several tries. I contacted Chow Now and was made to feel that everything that happened was...

PissedConsumer1662208

My order did not reach to me but it is showing delivered. The lady who bring the order is really unprofessional. She put my order somewhere else and left the place. I did not receive the order and for that I missed my dinner. Even customer care people are so careless about that. Although, I called...

Coral
Turnaround Time
1 (28 reviews)
1.3 (875 reviews)
Reviewer's quote

...com, paid for the delivery, and received a confirmation time of delivery. We were patient and waited approximately 40 minutes past the confirmation time before we called. We we're informed that our address was outside of their delivery area...

PissedConsumer1255541

Bottom line they don’t have simple quality check in control in between when the driver picks up your food and delivers it to you. Multiple times I’ve gotten wrong orders and had to send food back. That means I go without no food and I get charged and have to wait five business days before the money...

PissedConsumer1679284

ChowNow and Grubhub Pros and Cons

Pros
  • Way the orders came through the ipad
  • First time discount
  • Faster if you order online
  • Ease of website use
  • Idea of the service
  • Grubhub ok when it works
Cons
  • Customer service
  • Terrible first experience
  • Sales trapped you to enter into an agreement
  • Poor customer service
  • Very poor customer service
  • Lack of correcting issues

ChowNow and Grubhub Most Positive Reviews

Top rated reviews
No votes
5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

ChowNow and Grubhub Most Critical Reviews

Lowest rated reviews
1

Chow Now.com is a third party company that collects and sells your personal information. If you happen to place a food...

1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

ChowNow and Grubhub Latest Reviews

Recent published reviews
1

I was trying to place an order online, trying out a new resturaunt. My order was canceled, and it gave a reason that my...

Read all 58 reviews
1

paid for food and never got it and cannot contact driver

Read all 1681 reviews

ChowNow and Grubhub Products and Services

Most reviewed product and services
  • Chownow Delivery Service (24 reviews)
  • Chownow Customer Care (10 reviews)
  • Chownow Vehicle Driver (2 reviews)
  • Grubhub Delivery Service (844 reviews)
  • Grubhub Customer Care (192 reviews)
  • Grubhub Vehicle Driver (88 reviews)