PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ChowNow and Grubhub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ChowNow
Grubhub

ChowNow and Grubhub Overview

Total reviews
84
1911
Company responses
0
0
Issues resolved
0
10

ChowNow and Grubhub Consumer Ratings

Rank
96 out of 261 in Food Delivery category
67 out of 261 in Food Delivery category
Reliability
63 in category
54 in category
Product or Service Quality
67 in category
62 in category
Website
84 in category
60 in category
Value for money
64 in category
60 in category

ChowNow and Grubhub Rating Details

Reliability
1.1 (44 reviews)
1.2 (1070 reviews)
Reviewer's quote

First off I do not blame the restaurant. They made it better by refunding the money, but the driver called our receptionist and insisted she left the food in the lobby at our address. We checked out back and at the businesses next door. No food. 2 hours later money back but empty belly. Will not...

Read full review

Hi I just received my order from Bob Evans via Grubhub. I did not receive my salad. I received the dressing but not the salad. I checked the ticket and I paid for the salad. I would like to have a refund for the salad I never received. It was a Wildfire Chicken salad that was missing.The check...

Read full review
Product or Service Quality
1 (43 reviews)
1.3 (968 reviews)
Reviewer's quote

Just another dishonest tech company that does not give anything about customers or customer service. This is readily apparent because they have a computer pretending to be chat support. Further the phone number they provide for customer support merely brings you into a phone queue with another...

Read full review

Spent hours on the phone with customer service. Went through the same series of scripted resolutions that did not work from app or website. They can see the value, but can not load it Worthless...

Read full review
Website
1.1 (43 reviews)
1.8 (979 reviews)
Reviewer's quote

...If restaurant doesn't answer the phone, or it's not their website I won't be getting food from them. I did get a cancellation from ChowNow, now have to wait to make sure money credits..

Read full review

I ordered from GrubHub and received all the appropriate feedback until their website said my order was delivered. This was a lie. I never got my food...

Read full review
Value for money
1 (41 reviews)
1.4 (920 reviews)
Reviewer's quote

I called the resturaunt and they say that their delivery service is handeled through Chow Now, and that I woud have to contact them directly to get my money back. I was finally given a contact number, after several tries. I contacted Chow Now and was made to feel that everything that happened was...

Read full review

...I don't spend money through gh, i dont have that problem any more, ill take that trade off. And like i said, construction worker IBEW local 103, you pooched it. Good luck evem though i hope you fail..

Read full review

ChowNow and Grubhub Pros and Cons

Pros
  • Way the orders came through the ipad
  • First time discount
  • Faster if you order online
  • Ease of website use
  • Idea of the service
  • Grubhub ok when it works
Cons
  • Terrible first experience
  • False advertising of delivery availability
  • Customer service
  • Poor customer service
  • Very poor customer service
  • Lateness of service

ChowNow and Grubhub Most Positive Reviews

Top rated reviews
No votes
5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

Read full review
No votes
5

I had ordered nachos and wings from this spot named Bono Pizza in Riverdale, MD. I placed my order at 7:51pm, I recieved...

Read full review

ChowNow and Grubhub Most Critical Reviews

Lowest rated reviews
1

Chow Now.com is a third party company that collects and sells your personal information. If you happen to place a food...

Read full review
1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

Read full review
1

I placed a dinner order at 4:30 PM for "Delivery Now". I get an email saying my order was received and that I would...

Read full review
1

We ordered food at 5:45 with Grub Hub sending us a message our food will be delivered at 6:37. At 6:55 we asked where ou...

Read full review

ChowNow and Grubhub Latest Reviews

Recent published reviews
1

I accidentally ordered using Chownow, without realizing it. The entrees were $2.00 more expensive than the restaurants...

Read full review
3.6

I placed a small order from KFC for honey barbecue wings and a thigh. The GrubHub delivery person delivered someone...

Read full review
1.2

First off I do not blame the restaurant. They made it better by refunding the money, but the driver called our...

Read full review
3

Hi I just received my order from Bob Evans via Grubhub. I did not receive my salad. I received the dressing but not the...

Read full review

ChowNow and Grubhub Products and Services

Most reviewed product and services
  • Chownow Delivery Service (27 reviews)
  • Chownow Customer Care (11 reviews)
  • Chownow Account (3 reviews)
  • Grubhub Delivery Service (950 reviews)
  • Grubhub Customer Care (212 reviews)
  • Grubhub Vehicle Driver (107 reviews)