PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Totalprotect and Choice Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Choice Home Warranty

Choice Home Warranty

Has Verified Representatives
2.6
Totalprotect
Choice Home Warranty

Totalprotect and Choice Home Warranty Overview

Total reviews
18
325
Company responses
0
246
Issues resolved
1
2

Totalprotect and Choice Home Warranty Consumer Ratings

Rank
120 out of 921 in Household Services category
58 out of 921 in Household Services category
Product or Service Quality
94 in category
117 in category
Customer service
71 in category
114 in category
Diversity of Products or Services
123 in category
115 in category
Value for money
64 in category
85 in category

Totalprotect and Choice Home Warranty Rating Details

Product or Service Quality
1.4 (11 reviews)
1.1 (101 reviews)
Reviewer's quote

...Their in US customer service people are fairly proficient, but the foreign company they use is mostly incompetent. I was lied to, hung up on and stalled repeatedly..

Read full review

However, when it came to using their service, they could not provide a serviceman. The first time I contacted them, I had to get my own serviceman and then go through the rigmarole of dealing with them in getting permission for my person to perform the repair. The second time I contacted them was...

Read full review
Customer service
1.7 (10 reviews)
1.1 (107 reviews)
Reviewer's quote

...Customer Service will never let us speak with a supervisor, or they lie to us and say the supervisor just tried to call you. Customer Service is a complete disaster. Run!! And please understand: Ive never posted a review in my life..

Read full review

...This is not acceptable customer service. You will soon be out of business if this is representative of your usual response time to the customer &;;;;;;;;;;;;;;;;;; for repairs. We currently have 10 policies with Choice Home Warranty..

Read full review
Diversity of Products or Services
1.4 (10 reviews)
1.5 (95 reviews)
Reviewer's quote

My husband Samuel Cole is hospitalzied with blood cancer and not able to make the call to this company. I was told that i could not cancel it because my name is not on the contract. He wants this cancelled. I have a Durable Power of Attorney and i am requesting this contract be cancelled.

Read full review

The company they sent was 5 Star Home Services, their tech look briefly at the a/c unit, spent the next 20 minutes in his truck, came to my door and said "You unit is old, needs replaced and the "KING VALVES" are missing. Because the tech claimed the king valves were missing, Choice denied my...

Read full review
Value for money
1.8 (10 reviews)
1.3 (76 reviews)
Reviewer's quote

Cross country owns this company it is a waste of your money. Their claims service is very bad. My microwave went out in October of last year, they said they could not fix it and would replace it...

Read full review

...I will not renew and I advise anyone definitely not to waste money. They are terrible..

Read full review

Totalprotect and Choice Home Warranty Pros and Cons

Pros
  • Initial service was good
  • Difficult to imagine
  • Are no help at all
  • Peace of mind they provoded pre-purchase
  • Actually sent someone out
Cons
  • Not having the problem taken care of
  • Non fulfillment of promises
  • Were rude and unwilling to help
  • Horrible customer service
  • Denial of claims
  • Take my money but do not provide service as promised

Totalprotect and Choice Home Warranty Most Positive Reviews

Top rated reviews
5

Have had them for 15 yrs and have NO complaints

Read full review
4.5

A/C unit went out on Sunday afternoon 6/19/16. By 8am 6/20/16 the HVAC service company contacted me for service times. A...

Read full review
No votes
4.3

ON 11/14/2019 (CLAIM #70819105) A NEW FURNANCE WAS INSTALLED BY HILLER HEATING AND COOLING, COLUMBIA, TN 38401. THIS IS...

Read full review

Totalprotect and Choice Home Warranty Most Critical Reviews

Lowest rated reviews
1

I would like for someone to contact i have a issue that has not been resolved please contact 601 750 2040

Read full review
1

My water heater leaked. Choice could not get a repair man out quick enough and told me to pay for it and submit a reimb...

Read full review
1

Total scam! 10 days without air! No service whatsoever. Found out too late happened to my neighbor. They gave him...

Read full review
1

PLEASE DO NOT USE THEM! They are fine for low cost repairs, but if your A/C, Heating unit requires a large outlay, they...

Read full review

Totalprotect and Choice Home Warranty Latest Reviews

Recent published reviews
1

Avoid this company like the plague. We are now on our third month without a dishwasher. The company sent two low level c...

Read full review
1

Signed up with Choice Warranty. Had a septic tank backup. I called and they promised someone would contact me. It did...

Read full review
1

My husband Samuel Cole is hospitalzied with blood cancer and not able to make the call to this company. I was told that...

Read full review
1.6

Played phone tag with case worker..never answers phone..always goes to voicemail..still no resolution to issue...they...

Read full review

Totalprotect and Choice Home Warranty Products and Services

Most reviewed product and services
  • Totalprotect Homeowners Policy Claim (3 reviews)
  • Totalprotect Home Warranty (3 reviews)
  • Totalprotect Plumbing Service (1 review)
  • Choice Home Warranty Warranty (106 reviews)
  • Choice Home Warranty Claim (44 reviews)
  • Choice Home Warranty Homeowners Policy Claim (20 reviews)