PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Choice Home Warranty and The Home Service Club as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Choice Home Warranty
The Home Service Club

Choice Home Warranty and The Home Service Club Overview

Total reviews
292
8
Company responses
212
0
Issues resolved
2
1

Choice Home Warranty was first mentioned on PissedConsumer on May 4, 2010 and since then this brand received 292 reviews. It is 284 reviews more than The Home Service Club received since Dec 8, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with The Home Service Club customer support team than with Choice Home Warranty customer service.

Choice Home Warranty and The Home Service Club Consumer Ratings

Rank
64 out of 1664 in Household Services category
35 out of 1664 in Household Services category
Customer service
113 in category
35 in category
Warranty
91 in category
23 in category
Product or Service Quality
116 in category
28 in category

According to consumer ratings and reviews, The Home Service Club ranks 29 points higher in the Household Services category than Choice Home Warranty. People gave Choice Home Warranty 1.2 stars for Customer service criterion in Household Services category and it is 190 points higher than the worst rated brand in this category. At the same time, The Home Service Club was rated 3.7 stars for Customer service criterion in this category and it is 268 points higher than the worst rated brand in this category. If we look at Warranty criterion, than we see that The Home Service Club has a higher rating than Choice Home Warranty. Regarding Product or Service Quality criterion, consumers gave Choice Home Warranty 1.1 stars and it is 62% greater than other in category. The Home Service Club however was rated 3.7 stars and it is 91% greater than other in category.

Choice Home Warranty and The Home Service Club Rating Details

Customer service
1.2 (87 reviews)
3.7 (6 reviews)
Reviewer's quote

I can't believe they 'con' me into something into their corrupted little world of messy screwed up managers who can't do customer service relation whatsoever. Boy, are these people messed up!!! Here's their rating with BBB: Customer Complaints 5,216 complaints closed in last 3 years 2,101...

Tammy

Unfortunately, I cannot submit a claim online due to application issues so I call customer service instead. After 30 minutes waiting in queue, I was able to spoke to a rep and process my claim. A few hours later the contractor arrived and opened the cabinet to gain access and guess what a lot of...

Cyrene W
Warranty
1.1 (81 reviews)
3.7 (6 reviews)
Reviewer's quote

...I called Choice Home Warranty and requested service. I informed them at the time that I tried to plunge the sink and the pipe came out, we had to wait 5 days for service. I waited and when the service man came out from Center Guard Plumbing he looked and didn't do anything...

Hema B

HSC has been absolutely wonderful and I have totally enjoyed my relationship with them over the last year and plan to renew for many more years. They've repaired my A/C in April 2018 and it completely died in July 2018 and they replaced my unit. Great customer service and great contractor hired by...

Brianna N
Product or Service Quality
1.1 (81 reviews)
3.7 (6 reviews)
Reviewer's quote

My contract (paid 3 years in advance) has a $60 per visit service fee and covers my garage door opener. My garage door opener stopped working 8/13/2019 and I contacted Choice Home Warranty on 8/14/19. Our garage door is a big deal for our home security because we do not feel comfortable in our home...

Douglas K

I've been using Home Service Club for service and maintenance of our air conditioning and heating system for at least 4-5 years. I'm very happy with the service and the quality and professionalism of the technicians that come to my home to do the work. They have kept our system in tip-top...

Lily W

Choice Home Warranty and The Home Service Club Pros and Cons

Pros
  • Peace of mind they provoded pre-purchase
  • Actually sent someone out
  • Quick turn around
  • Wide coverage plans
  • Respectful tech
  • Prompt tech
Cons
  • Horrible customer service
  • Denial of claims
  • Do not honor warranty
  • Response time
  • Contractors list is limited on some areas
  • Rude tech

Choice Home Warranty and The Home Service Club Most Positive Reviews

Top rated reviews
4.5

A/C unit went out on Sunday afternoon 6/19/16. By 8am 6/20/16 the HVAC service company contacted me for service times. A...

5

Very pleased with Home Service Club ! They respond quickly to your situation when needed. Annual tune-up to my HVAC...

Choice Home Warranty and The Home Service Club Most Critical Reviews

Lowest rated reviews
1

My water heater leaked. Choice could not get a repair man out quick enough and told me to pay for it and submit a reimb...

1.2

First off they took almost to weeks to get a contractor to come out and at the rental property. It was a leaky garden...

Choice Home Warranty and The Home Service Club Latest Reviews

Recent published reviews
1.8

I called last week or so to check up on their specials as I got something in the mail with it. Then I asked them how lon...

Read all 213 reviews
4.9

My washer is not draining properly. Unfortunately, I cannot submit a claim online due to application issues so I call...

Read all 8 reviews

Choice Home Warranty and The Home Service Club Products and Services

Most reviewed product and services
  • Choice Home Warranty Warranty (96 reviews)
  • Choice Home Warranty Claim (42 reviews)
  • Choice Home Warranty Homeowners Policy Claim (20 reviews)
  • The Home Service Club Claim (7 reviews)