PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Choice Home Warranty and The Home Service Club as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Choice Home Warranty
The Home Service Club

Choice Home Warranty and The Home Service Club Overview

Total reviews 339 13
Company responses 260 0
Issues resolved 2 1

Choice Home Warranty and The Home Service Club Consumer Ratings

Rank
59 out of 918 in Household Services category
62 out of 918 in Household Services category
Customer service
112 in category
44 in category
Product or Service Quality
118 in category
41 in category
Warranty
94 in category
41 in category
Reliability
104 in category
43 in category

Choice Home Warranty and The Home Service Club Rating Details

Customer service
1.1 (115 reviews)
2.8 (9 reviews)
Reviewer's quote

Very bad customer service will not let you cancel your service..

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...My ac is acting up the lady in customer service says we don't do urgent request this request is almost 2 weeks old and I have severe asthma. She told me to call my home insurance if that is the case really. In contract, it says 24 to 48 hours and her excuse is COVID-19...

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Product or Service Quality
1.1 (111 reviews)
2.8 (9 reviews)
Reviewer's quote

...You are not an emergency service. Holiday. Labor Day no one takes my claim...

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13 days ago my a/c went out, I called for a service call and a contractor diagnosed the problem and sent in the info to HSC. I have been just getting the run around by this company. I have asked 5 times for a supervisor to call me and have not received 1 call...

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Warranty
1.1 (106 reviews)
2.6 (10 reviews)
Reviewer's quote

...I couldn't find anyone that would work with Choice Warranty so I asked the to try again to find someone. 2 days later they give me 14 minutes notice that a repair man was coming. He did not show, I called and was told the repairman couldn't reach me so the appt...

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I have a refrigerator that needs repair. The Home Service Club gave me the name/number of a repair shop in my area. I have heard from no one in 5 days. For a Refrigerator!I finally called the repair shop and they no longer give service. They told this to the Home Service Club.But the Club never...

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Reliability
1.2 (103 reviews)
2.8 (9 reviews)
Reviewer's quote

I had an Air condition issue at my home. I called my warranty company (Choice Home Warranty) for repair. CHW sent Neil heating &;; air conditioning inc for repair.During repair, the technician changed only the AC capacitor. I was with the technician throughout the repair. He submitted the...

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I have been trying for over two weeks to get a Garbage Disposal Repaired or Replaced to no avail. I have phoned in multiple requests, emailed the request and put the request in online, all to no response.The only thing they have done is to send a form to complete that is not user friendly, it would...

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Choice Home Warranty and The Home Service Club Pros and Cons

Pros
  • Are no help at all
  • Peace of mind they provoded pre-purchase
  • Actually sent someone out
  • Wide coverage plans
  • Respectful tech
  • Prompt tech
Cons
  • Horrible customer service
  • Denial of claims
  • Take my money but do not provide service as promised
  • Response time
  • Contractors list is limited on some areas
  • Rude tech

Choice Home Warranty and The Home Service Club Most Positive Reviews

Top rated reviews
4.5

A/C unit went out on Sunday afternoon 6/19/16. By 8am 6/20/16 the HVAC service company contacted me for service times. A...

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5

Very pleased with Home Service Club ! They respond quickly to your situation when needed. Annual tune-up to my HVAC...

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4.3

ON 11/14/2019 (CLAIM #70819105) A NEW FURNANCE WAS INSTALLED BY HILLER HEATING AND COOLING, COLUMBIA, TN 38401. THIS IS...

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5

I've been using Home Service Club for service and maintenance of our air conditioning and heating system for at least...

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Choice Home Warranty and The Home Service Club Most Critical Reviews

Lowest rated reviews
1

My water heater leaked. Choice could not get a repair man out quick enough and told me to pay for it and submit a reimb...

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1

13 days ago my a/c went out, I called for a service call and a contractor diagnosed the problem and sent in the info to...

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1

PLEASE DO NOT USE THEM! They are fine for low cost repairs, but if your A/C, Heating unit requires a large outlay, they...

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1

I have had 5 different things go wrong in the last 2 months and none were resolved. My ac is acting up the lady in...

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Choice Home Warranty and The Home Service Club Latest Reviews

Recent published reviews
1.2

I called for refrigerator repair 9/9/2020. I waited 1 week and heard nothing so I tried to get my own repairman. I could...

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1

We submitted a request on 26 May 2020, and we received an e-mail asking for our home inspection. We submitted it 3...

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No votes

I have a warranty on all my appliances with Choice Home Warranty. My AC broke and it should be under warranty. They sent...

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1

I have a refrigerator that needs repair. The Home Service Club gave me the name/number of a repair shop in my area. I ha...

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Choice Home Warranty and The Home Service Club Products and Services

Most reviewed product and services
  • Choice Home Warranty Warranty (108 reviews)
  • Choice Home Warranty Claim (46 reviews)
  • Choice Home Warranty Homeowners Policy Claim (20 reviews)
  • The Home Service Club Claim (7 reviews)