PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Choice Home Warranty and The Home Service Club as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Choice Home Warranty
The Home Service Club

Choice Home Warranty and The Home Service Club Overview

Total reviews
293
8
Company responses
214
0
Issues resolved
2
1

Choice Home Warranty was first mentioned on PissedConsumer on May 4, 2010 and since then this brand received 293 reviews. It is 285 reviews more than The Home Service Club received since Dec 8, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with The Home Service Club customer support team than with Choice Home Warranty customer service.

Choice Home Warranty and The Home Service Club Consumer Ratings

Rank
64 out of 1502 in Household Services category
35 out of 1502 in Household Services category
Customer service
112 in category
35 in category
Product or Service Quality
116 in category
28 in category
Warranty
91 in category
23 in category

According to consumer ratings and reviews, The Home Service Club ranks 29 points higher in the Household Services category than Choice Home Warranty. People gave Choice Home Warranty 1.2 stars for Customer service criterion in Household Services category and it is 189 points higher than the worst rated brand in this category. At the same time, The Home Service Club was rated 3.7 stars for Customer service criterion in this category and it is 266 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that The Home Service Club has a higher rating than Choice Home Warranty. Regarding Warranty criterion, consumers gave Choice Home Warranty 1.1 stars and it is 70% greater than other in category. The Home Service Club however was rated 3.7 stars and it is 92% greater than other in category.

Choice Home Warranty and The Home Service Club Rating Details

Customer service
1.2 (89 reviews)
3.7 (6 reviews)
Reviewer's quote

I can't believe they 'con' me into something into their corrupted little world of messy screwed up managers who can't do customer service relation whatsoever. Boy, are these people messed up!!! Here's their rating with BBB: Customer Complaints 5,216 complaints closed in last 3 years 2,101...

Tammy

Unfortunately, I cannot submit a claim online due to application issues so I call customer service instead. After 30 minutes waiting in queue, I was able to spoke to a rep and process my claim. A few hours later the contractor arrived and opened the cabinet to gain access and guess what a lot of...

Cyrene W
Product or Service Quality
1.1 (83 reviews)
3.7 (6 reviews)
Reviewer's quote

...I have them still calling past tenants for service appointments. But they can call you 2-3 times a day to try to sell you a new policy..

Tiffiney

...Great customer service and great contractor hired by HSC..

Brianna N
Warranty
1.1 (82 reviews)
3.7 (6 reviews)
Reviewer's quote

...I called Choice Home Warranty and requested service. I informed them at the time that I tried to plunge the sink and the pipe came out, we had to wait 5 days for service. I waited and when the service man came out from Center Guard Plumbing he looked and didn't do anything...

Hema B

I've been using Home Service Club for service and maintenance of our air conditioning and heating system for at least 4-5 years. I'm very happy with the service and the quality and professionalism of the technicians that come to my home to do the work. They have kept our system in tip-top...

Lily W

Choice Home Warranty and The Home Service Club Pros and Cons

Pros
  • Peace of mind they provoded pre-purchase
  • Actually sent someone out
  • Quick turn around
  • Wide coverage plans
  • Respectful tech
  • Prompt tech
Cons
  • Horrible customer service
  • Denial of claims
  • Take my money but do not provide service as promised
  • Response time
  • Contractors list is limited on some areas
  • Rude tech

Choice Home Warranty and The Home Service Club Most Positive Reviews

Top rated reviews
4.5

A/C unit went out on Sunday afternoon 6/19/16. By 8am 6/20/16 the HVAC service company contacted me for service times. A...

5

Very pleased with Home Service Club ! They respond quickly to your situation when needed. Annual tune-up to my HVAC...

Choice Home Warranty and The Home Service Club Most Critical Reviews

Lowest rated reviews
1

My water heater leaked. Choice could not get a repair man out quick enough and told me to pay for it and submit a reimb...

1.2

First off they took almost to weeks to get a contractor to come out and at the rental property. It was a leaky garden...

Choice Home Warranty and The Home Service Club Latest Reviews

Recent published reviews
2

They only want to sell you something. After you have paid they can't even keep their records straight. I have them...

Read all 214 reviews
4.9

My washer is not draining properly. Unfortunately, I cannot submit a claim online due to application issues so I call...

Read all 8 reviews

Choice Home Warranty and The Home Service Club Products and Services

Most reviewed product and services
  • Choice Home Warranty Warranty (96 reviews)
  • Choice Home Warranty Claim (42 reviews)
  • Choice Home Warranty Homeowners Policy Claim (20 reviews)
  • The Home Service Club Claim (7 reviews)