PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Choice Home Warranty and Old Republic Home Protection as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Choice Home Warranty
Old Republic Home Protection

Choice Home Warranty and Old Republic Home Protection Overview

Total reviews
325
91
Company responses
246
0
Issues resolved
2
0

Choice Home Warranty and Old Republic Home Protection Consumer Ratings

Rank
58 out of 921 in Household Services category
227 out of 1067 in Insurance category
Customer service
114 in category
184 in category
Product or Service Quality
117 in category
216 in category
Diversity of Products or Services
115 in category
222 in category
Reliability
102 in category
182 in category

Choice Home Warranty and Old Republic Home Protection Rating Details

Customer service
1.1 (107 reviews)
1.2 (26 reviews)
Reviewer's quote

...This is not acceptable customer service. You will soon be out of business if this is representative of your usual response time to the customer &;;;;;;;;;;;;;;;;;; for repairs. We currently have 10 policies with Choice Home Warranty..

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...The customer service charged me a fee for cancelling and then charged me for any services I used. So in essence, although I paid 500. 00 for a year of service when I cancelled the service, somehow I owed them $18...

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Product or Service Quality
1.1 (101 reviews)
1 (22 reviews)
Reviewer's quote

However, when it came to using their service, they could not provide a serviceman. The first time I contacted them, I had to get my own serviceman and then go through the rigmarole of dealing with them in getting permission for my person to perform the repair. The second time I contacted them was...

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When I submitted the charge they even the service is not covered!! Great paid 1500 out of my pocket. Next, it came the freon is low since the system lost freon from the years of service and it needs a refill. They again brought up their not covered protocol saying is one thing in your HVAC system...

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Diversity of Products or Services
1.5 (95 reviews)
1.2 (20 reviews)
Reviewer's quote

The company they sent was 5 Star Home Services, their tech look briefly at the a/c unit, spent the next 20 minutes in his truck, came to my door and said "You unit is old, needs replaced and the "KING VALVES" are missing. Because the tech claimed the king valves were missing, Choice denied my...

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... more roof before they cut the check-and lied, claiming he hadnt spoken with AnthonyPlumbing, and they spoke 2 times-and the tech sent in documentation BEFORE services were installed. Now Old Republic is trying to not pay this confirmed amount. I will escalate to Attorney General if no response by Friday....

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Reliability
1.2 (94 reviews)
1 (23 reviews)
Reviewer's quote

I called them in May to come out to repair my GE ice machine. The first technician came, left, and that was all I heard from them. I tried calling several times to no avail. I finally got someone to send a second technician in June. The technician came on June 29. They are saying that ice machine...

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Refridgerator stopped cooling at proper temperature. Two techs looked at is and stated it indeed was not cooling properly ( 48 degrees is not acceptable for food). Their report however stated that is was running and cooling, old republic refused to replace it stating it was running and cooling...

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Choice Home Warranty and Old Republic Home Protection Pros and Cons

Pros
  • Are no help at all
  • Peace of mind they provoded pre-purchase
  • Actually sent someone out
  • Good in the beginning
  • Cheap
  • Being able to retell my problem
Cons
  • Horrible customer service
  • Denial of claims
  • Take my money but do not provide service as promised
  • Service
  • Incompetent contractors
  • Waiting over 1 month for my replacement appliance

Choice Home Warranty and Old Republic Home Protection Most Positive Reviews

Top rated reviews
4.5

A/C unit went out on Sunday afternoon 6/19/16. By 8am 6/20/16 the HVAC service company contacted me for service times. A...

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5

I couldn't agree more - I had a flood in my spare bedroom -since I'm on a slab they brought in huge dehumidifier and 4 l...

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4.3

ON 11/14/2019 (CLAIM #70819105) A NEW FURNANCE WAS INSTALLED BY HILLER HEATING AND COOLING, COLUMBIA, TN 38401. THIS IS...

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No votes

Choice Home Warranty and Old Republic Home Protection Most Critical Reviews

Lowest rated reviews
1

My water heater leaked. Choice could not get a repair man out quick enough and told me to pay for it and submit a reimb...

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1

I dont know what this companies issue is.
I understand their process and it makes sense. Send a technician to your *** t...

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1

PLEASE DO NOT USE THEM! They are fine for low cost repairs, but if your A/C, Heating unit requires a large outlay, they...

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1

Wow!!! I don't have the time or words to express how ORHW ripped me and my love ones off. Being a retired Army Vet. You...

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Choice Home Warranty and Old Republic Home Protection Latest Reviews

Recent published reviews
1

Signed up with Choice Warranty. Had a septic tank backup. I called and they promised someone would contact me. It did...

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1

My real estate agent picked "Old Republic" as a good house warranty insurance company but it was never explained to me t...

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1.6

Played phone tag with case worker..never answers phone..always goes to voicemail..still no resolution to issue...they...

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1

I have dealt with them for 10 years,I never missed a payment or an annual premium. This year I have had 2 Problems with...

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Choice Home Warranty and Old Republic Home Protection Products and Services

Most reviewed product and services
  • Choice Home Warranty Warranty (106 reviews)
  • Choice Home Warranty Claim (44 reviews)
  • Choice Home Warranty Homeowners Policy Claim (20 reviews)
  • Old Republic Home Protection Warranty (50 reviews)
  • Old Republic Home Protection Customer Care (8 reviews)
  • Old Republic Home Protection Claim (6 reviews)