PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about HMS Home Warranty and Choice Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

HMS Home Warranty
Choice Home Warranty

HMS Home Warranty and Choice Home Warranty Overview

Total reviews
400
325
Company responses
0
246
Issues resolved
6
2

HMS Home Warranty and Choice Home Warranty Consumer Ratings

Rank
185 out of 921 in Household Services category
58 out of 921 in Household Services category
Customer service
112 in category
114 in category
Reliability
109 in category
102 in category
Warranty
91 in category
93 in category
Product or Service Quality
113 in category
117 in category

HMS Home Warranty and Choice Home Warranty Rating Details

Customer service
1.2 (182 reviews)
1.1 (107 reviews)
Reviewer's quote

When I needed them the most, they wont pay what they should and its impossible to speak to anyone in customer service that I can understand. Ive called countless times and been transferred to numerous departments but no one will help me. They have agreed that those are covered items on my policy...

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...This is not acceptable customer service. You will soon be out of business if this is representative of your usual response time to the customer &;;;;;;;;;;;;;;;;;; for repairs. We currently have 10 policies with Choice Home Warranty..

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Reliability
1.1 (174 reviews)
1.2 (94 reviews)
Reviewer's quote

I am a Realtor, I recommended this company for the home warranty and it was purchased for the new buyer. They have been in their new home since 3-4-2020 and just recently the furnace isn't working right. It kicks off all the time and won't run. They had a technician come out who said it needed...

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I purchased Choice Home Warranty after they sold me on how wonderful they were. They would repair or replace various home systems or appliances. The price was reasonable. However, when it came to using their service, they could not provide a serviceman. The first time I contacted them, I had to get...

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Warranty
1.2 (168 reviews)
1.1 (98 reviews)
Reviewer's quote

Worst home warranty experience in my life. Purchased as part of our new home purchase. Made a claim for a fireplace that would not ignite - denied...

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who now lives on a fixed income, that's why I got a home warranty plan to cover the things for my home I cannot afford. My a/c unit stopped blowing cold air on July 25, 2020. I filled out Choice's form on their web page and they set an appointment for the 28th of July (three days later and...

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Product or Service Quality
1.1 (162 reviews)
1.1 (101 reviews)
Reviewer's quote

...This company refused to cover the replacement of a warranty covered component because I didn't have the time available for their service to send their technician to perform the repair. Poor level of service..

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...I have made phone calls to customer service and when I have a complaint, the line goes dead. I am not a person who yells and screams but there is something wrong with this company's claim handling. I am requesting another claim rep who is not too busy where they can not get back to a person...

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HMS Home Warranty and Choice Home Warranty Pros and Cons

Pros
  • Prompt response to calls
  • Noy much
  • Idea of warranty convenience & replacement of aged appliances
  • Are no help at all
  • Peace of mind they provoded pre-purchase
  • Actually sent someone out
Cons
  • Horrible customer service
  • Run-around
  • Run around and lies
  • Horrible customer service
  • Denial of claims
  • Take my money but do not provide service as promised

HMS Home Warranty and Choice Home Warranty Most Positive Reviews

Top rated reviews
5

Had nothing but excellant service in 2015 so I renewed my contract for 2016 . 2015 They replaced my refrigerator and...

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4.5

A/C unit went out on Sunday afternoon 6/19/16. By 8am 6/20/16 the HVAC service company contacted me for service times. A...

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5

We have had this warranty company for 2 years and have had nothing but great experience in them handling our claims and...

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4.3

ON 11/14/2019 (CLAIM #70819105) A NEW FURNANCE WAS INSTALLED BY HILLER HEATING AND COOLING, COLUMBIA, TN 38401. THIS IS...

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HMS Home Warranty and Choice Home Warranty Most Critical Reviews

Lowest rated reviews
1

Don't get a HMS warranty for your home.
Anything that is more than a loose screw is not covered.
beware!

Don't get a HM...

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1

My water heater leaked. Choice could not get a repair man out quick enough and told me to pay for it and submit a reimb...

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1

I had a stove that is faulty. Provider of choice from HMS came out. Was pleasant enough
claimed I would hear from HMS ad...

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1

PLEASE DO NOT USE THEM! They are fine for low cost repairs, but if your A/C, Heating unit requires a large outlay, they...

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HMS Home Warranty and Choice Home Warranty Latest Reviews

Recent published reviews
1

We havent had AC for over a week now and sweating to death in the summer heat. My AC unit is 27 years old and we have...

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1

Signed up with Choice Warranty. Had a septic tank backup. I called and they promised someone would contact me. It did...

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No votes

after waiting over a week for tech to check why air is not working, waited a month then found out that they had denied...

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1.6

Played phone tag with case worker..never answers phone..always goes to voicemail..still no resolution to issue...they...

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HMS Home Warranty and Choice Home Warranty Products and Services

Most reviewed product and services
  • Hms Home Warranty Warranty (150 reviews)
  • Hms Home Warranty Claim (60 reviews)
  • Hms Home Warranty Homeowners Policy Claim (47 reviews)
  • Choice Home Warranty Warranty (106 reviews)
  • Choice Home Warranty Claim (44 reviews)
  • Choice Home Warranty Homeowners Policy Claim (20 reviews)