PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Choice Home Warranty and HMS Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Choice Home Warranty
HMS Home Warranty

Choice Home Warranty and HMS Home Warranty Overview

Total reviews 339 400
Company responses 260 0
Issues resolved 2 6

Choice Home Warranty and HMS Home Warranty Consumer Ratings

Rank
59 out of 918 in Household Services category
186 out of 918 in Household Services category
Customer service
No votes
110 in category
Product or Service Quality
No votes
115 in category
Warranty
No votes
92 in category
Reliability
No votes
110 in category

Choice Home Warranty and HMS Home Warranty Rating Details

Customer service
No votes
1.2 (182 reviews)
Reviewer's quote

Very bad customer service will not let you cancel your service..

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When I needed them the most, they wont pay what they should and its impossible to speak to anyone in customer service that I can understand. Ive called countless times and been transferred to numerous departments but no one will help me. They have agreed that those are covered items on my policy...

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Product or Service Quality
No votes
1.1 (162 reviews)
Reviewer's quote

...You are not an emergency service. Holiday. Labor Day no one takes my claim...

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...This company refused to cover the replacement of a warranty covered component because I didn't have the time available for their service to send their technician to perform the repair. Poor level of service..

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Warranty
No votes
1.2 (168 reviews)
Reviewer's quote

...I couldn't find anyone that would work with Choice Warranty so I asked the to try again to find someone. 2 days later they give me 14 minutes notice that a repair man was coming. He did not show, I called and was told the repairman couldn't reach me so the appt...

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I am a Realtor, I recommended this company for the home warranty and it was purchased for the new buyer. They have been in their new home since 3-4-2020 and just recently the furnace isn't working right. It kicks off all the time and won't run...

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Reliability
No votes
1.1 (174 reviews)
Reviewer's quote

I had an Air condition issue at my home. I called my warranty company (Choice Home Warranty) for repair. CHW sent Neil heating &;; air conditioning inc for repair.During repair, the technician changed only the AC capacitor. I was with the technician throughout the repair. He submitted the...

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Aeshliman plumbing has not gotten back to me to set up and appointment. Were ending the fourth day since the plumbing problem. I need them to call or give me another plumber to use or several to choose from.

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Choice Home Warranty and HMS Home Warranty Pros and Cons

Pros
  • Are no help at all
  • Peace of mind they provoded pre-purchase
  • Actually sent someone out
  • Prompt response to calls
  • Noy much
  • Idea of warranty convenience & replacement of aged appliances
Cons
  • Horrible customer service
  • Denial of claims
  • Take my money but do not provide service as promised
  • Horrible customer service
  • Run-around
  • Run around and lies

Choice Home Warranty and HMS Home Warranty Most Positive Reviews

Top rated reviews
4.5

A/C unit went out on Sunday afternoon 6/19/16. By 8am 6/20/16 the HVAC service company contacted me for service times. A...

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5

Had nothing but excellant service in 2015 so I renewed my contract for 2016 . 2015 They replaced my refrigerator and...

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4.3

ON 11/14/2019 (CLAIM #70819105) A NEW FURNANCE WAS INSTALLED BY HILLER HEATING AND COOLING, COLUMBIA, TN 38401. THIS IS...

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5

We have had this warranty company for 2 years and have had nothing but great experience in them handling our claims and...

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Choice Home Warranty and HMS Home Warranty Most Critical Reviews

Lowest rated reviews
1

My water heater leaked. Choice could not get a repair man out quick enough and told me to pay for it and submit a reimb...

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1

Don't get a HMS warranty for your home.
Anything that is more than a loose screw is not covered.
beware!

Don't get a HM...

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1

PLEASE DO NOT USE THEM! They are fine for low cost repairs, but if your A/C, Heating unit requires a large outlay, they...

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1

I had a stove that is faulty. Provider of choice from HMS came out. Was pleasant enough
claimed I would hear from HMS ad...

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Choice Home Warranty and HMS Home Warranty Latest Reviews

Recent published reviews
1.2

I called for refrigerator repair 9/9/2020. I waited 1 week and heard nothing so I tried to get my own repairman. I could...

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1

We havent had AC for over a week now and sweating to death in the summer heat. My AC unit is 27 years old and we have...

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No votes

I have a warranty on all my appliances with Choice Home Warranty. My AC broke and it should be under warranty. They sent...

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No votes

after waiting over a week for tech to check why air is not working, waited a month then found out that they had denied...

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Choice Home Warranty and HMS Home Warranty Products and Services

Most reviewed product and services
  • Choice Home Warranty Warranty (108 reviews)
  • Choice Home Warranty Claim (46 reviews)
  • Choice Home Warranty Homeowners Policy Claim (20 reviews)
  • Hms Home Warranty Warranty (150 reviews)
  • Hms Home Warranty Claim (60 reviews)
  • Hms Home Warranty Homeowners Policy Claim (47 reviews)