PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about First American Home Warranty and Choice Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

First American Home Warranty
Choice Home Warranty

First American Home Warranty and Choice Home Warranty Overview

Total reviews 724 339
Company responses 0 260
Issues resolved 3 2

First American Home Warranty and Choice Home Warranty Consumer Ratings

Rank
162 out of 918 in Household Services category
59 out of 918 in Household Services category
Customer service
116 in category
111 in category
Reliability
110 in category
104 in category
Warranty
88 in category
94 in category
Diversity of Products or Services
124 in category
115 in category

First American Home Warranty and Choice Home Warranty Rating Details

Customer service
1.1 (341 reviews)
1.2 (116 reviews)
Reviewer's quote

...Not to mention the customer service when you call sucks. They cant even understand you and say call back in 24-48 hours. They say that every time...

Read full review

Very bad customer service will not let you cancel your service..

Read full review
Reliability
1.1 (314 reviews)
1.2 (104 reviews)
Reviewer's quote

who is accountable to management? Poor small town coverage with rude management

Read full review

I called for refrigerator repair 9/9/2020. I waited 1 week and heard nothing so I tried to get my own repairman. I couldn't find anyone that would work with Choice Warranty so I asked the to try again to find someone. 2 days later they give me 14 minutes notice that a repair man was coming. He...

Read full review
Warranty
1.2 (290 reviews)
1.1 (107 reviews)
Reviewer's quote

...We have carried this warranty for almost 3 years and not needed to use till now. Requested service for an A/C repair. The tech came out, inspected and explained that we would need a new unit...

Read full review

...I called my warranty company (Choice Home Warranty) for repair. CHW sent Neil heating &;; air conditioning inc for repair. During repair, the technician changed only the AC capacitor...

Read full review
Diversity of Products or Services
1.4 (285 reviews)
1.5 (102 reviews)
Reviewer's quote

...I do not know about anyone else, but I typically do not pay for services to not be rendered to me. Word of advice, do NOT pay that service fee before being serviced! Full email string below. Good Afternoon, We have received your email showing your report from your outside technician...

Read full review

The company they sent was 5 Star Home Services, their tech look briefly at the a/c unit, spent the next 20 minutes in his truck, came to my door and said "You unit is old, needs replaced and the "KING VALVES" are missing. Because the tech claimed the king valves were missing, Choice denied my...

Read full review

First American Home Warranty and Choice Home Warranty Pros and Cons

Pros
  • Will never use again
  • Will never use
  • First couple of years
  • Are no help at all
  • Peace of mind they provoded pre-purchase
  • Actually sent someone out
Cons
  • Customer service
  • Lack of concern and incompetence
  • Lack of concern
  • Horrible customer service
  • Denial of claims
  • Take my money but do not provide service as promised

First American Home Warranty and Choice Home Warranty Most Positive Reviews

Top rated reviews
5

When we decided to go with your company, we were under the impression that for what we pay monthly, Home warranty would...

Read full review
4.5

A/C unit went out on Sunday afternoon 6/19/16. By 8am 6/20/16 the HVAC service company contacted me for service times. A...

Read full review
3.7

June 2015 I called your agent for water heater coverage. I was told that I was not covered...so I purchased a new one fo...

Read full review
4.3

ON 11/14/2019 (CLAIM #70819105) A NEW FURNANCE WAS INSTALLED BY HILLER HEATING AND COOLING, COLUMBIA, TN 38401. THIS IS...

Read full review

First American Home Warranty and Choice Home Warranty Most Critical Reviews

Lowest rated reviews
1

Our dryer has been broken for over a month and the contractor has been here 3 times already. We were told last week by...

Read full review
1

My water heater leaked. Choice could not get a repair man out quick enough and told me to pay for it and submit a reimb...

Read full review
1

I regret ever having bought a policy from this company. They will not allow you to hire your own technician if they...

Read full review
1

PLEASE DO NOT USE THEM! They are fine for low cost repairs, but if your A/C, Heating unit requires a large outlay, they...

Read full review

First American Home Warranty and Choice Home Warranty Latest Reviews

Recent published reviews
1.3

who is accountable to management? Poor small town coverage with rude management

Read full review
1.2

I called for refrigerator repair 9/9/2020. I waited 1 week and heard nothing so I tried to get my own repairman. I could...

Read full review
1.3

Understatement. What a horrible experience. We have carried this warranty for almost 3 years and not needed to use till...

Read full review
No votes

I have a warranty on all my appliances with Choice Home Warranty. My AC broke and it should be under warranty. They sent...

Read full review

First American Home Warranty and Choice Home Warranty Products and Services

Most reviewed product and services
  • First American Home Warranty Warranty (210 reviews)
  • First American Home Warranty Claim (105 reviews)
  • First American Home Warranty Customer Care (45 reviews)
  • Choice Home Warranty Warranty (108 reviews)
  • Choice Home Warranty Claim (46 reviews)
  • Choice Home Warranty Homeowners Policy Claim (20 reviews)