PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about First American Home Warranty and Choice Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

First American Home Warranty
Choice Home Warranty

First American Home Warranty and Choice Home Warranty Overview

Total reviews
684
293
Company responses
0
214
Issues resolved
2
2

First American Home Warranty was first mentioned on PissedConsumer on Feb 27, 2008 and since then this brand received 684 reviews. It is 391 reviews more than Choice Home Warranty received since May 4, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Choice Home Warranty customer support team than with First American Home Warranty customer service.

First American Home Warranty and Choice Home Warranty Consumer Ratings

Rank
187 out of 1502 in Household Services category
64 out of 1502 in Household Services category
Customer service
116 in category
111 in category
Reliability
104 in category
100 in category
Staff
131 in category
132 in category

According to consumer ratings and reviews, Choice Home Warranty ranks 123 points higher in the Household Services category than First American Home Warranty. People gave First American Home Warranty 1.1 stars for Customer service criterion in Household Services category and it is 184 points higher than the worst rated brand in this category. At the same time, Choice Home Warranty was rated 1.2 stars for Customer service criterion in this category and it is 189 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Choice Home Warranty has a higher rating than First American Home Warranty. Regarding Staff criterion, consumers gave First American Home Warranty 1.2 stars and it is 56% greater than other in category. Choice Home Warranty however was rated 1.2 stars and it is 56% greater than other in category.

First American Home Warranty and Choice Home Warranty Rating Details

Customer service
1.1 (317 reviews)
1.2 (89 reviews)
Reviewer's quote

They are trying to me use a company that complained on to them to still do my plumbing work and refused to use this company for terrible customer service and I have been with them for 7 loyal years and will be submitting a complaint to the Better Business Bureau today..

Avi

I can't believe they 'con' me into something into their corrupted little world of messy screwed up managers who can't do customer service relation whatsoever. Boy, are these people messed up!!! Here's their rating with BBB: Customer Complaints 5,216 complaints closed in last 3 years 2,101...

Tammy
Reliability
1.1 (290 reviews)
1.2 (79 reviews)
Reviewer's quote

We have three policies with this company.FAHW was unable to secure a vendor to fix our heat/air and would not allow us to contact a vendor on our own and file a claim. Having no heat or AC for over 3 days and going into a holiday where vendors could be closed is unacceptable and not a great...

Kolbe

They only want to sell you something. After you have paid they can't even keep their records straight. I have them still calling past tenants for service appointments. But they can call you 2-3 times a day to try to sell you a new policy.

Tiffiney
Staff
1.2 (284 reviews)
1.2 (80 reviews)
Reviewer's quote

Poor customer service from the contractors they hire to their staff as well as their supervisors. Will be looking for another home warranty company!!!They don't even rate a one star!!! Will not and would not recommend this company to anybody! They don't care about their customers!!! On hold for 35...

PissedConsumer714852

I have waited one month for a garage prepare. Presently, I am still lifting up and letting down my garage door. Furthermore, I am constantly getting the run around on repairs and a new garage door opener.

Stephanie S

First American Home Warranty and Choice Home Warranty Pros and Cons

Pros
  • Will never use again
  • Will never use
  • First couple of years
  • Peace of mind they provoded pre-purchase
  • Actually sent someone out
  • Quick turn around
Cons
  • Customer service
  • Lack of concern and incompetence
  • Lack of concern
  • Horrible customer service
  • Denial of claims
  • Take my money but do not provide service as promised

First American Home Warranty and Choice Home Warranty Most Positive Reviews

Top rated reviews
5

When we decided to go with your company, we were under the impression that for what we pay monthly, Home warranty would...

4.5

A/C unit went out on Sunday afternoon 6/19/16. By 8am 6/20/16 the HVAC service company contacted me for service times. A...

First American Home Warranty and Choice Home Warranty Most Critical Reviews

Lowest rated reviews
1

Our dryer has been broken for over a month and the contractor has been here 3 times already. We were told last week by...

1

My water heater leaked. Choice could not get a repair man out quick enough and told me to pay for it and submit a reimb...

First American Home Warranty and Choice Home Warranty Latest Reviews

Recent published reviews
1

We have three policies with this company.
FAHW was unable to secure a vendor to fix our heat/air and would not allow us t...

Read all 684 reviews
2

They only want to sell you something. After you have paid they can't even keep their records straight. I have them...

Read all 214 reviews

First American Home Warranty and Choice Home Warranty Products and Services

Most reviewed product and services
  • First American Home Warranty Warranty (207 reviews)
  • First American Home Warranty Claim (102 reviews)
  • First American Home Warranty Customer Care (44 reviews)
  • Choice Home Warranty Warranty (96 reviews)
  • Choice Home Warranty Claim (42 reviews)
  • Choice Home Warranty Homeowners Policy Claim (20 reviews)