PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Choice Home Warranty and First American Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Choice Home Warranty
First American Home Warranty

Choice Home Warranty and First American Home Warranty Overview

Total reviews
314
705
Company responses
232
0
Issues resolved
2
3

Choice Home Warranty and First American Home Warranty Consumer Ratings

Rank
60 out of 925 in Household Services category
156 out of 925 in Household Services category
Customer service
110 in category
116 in category
Product or Service Quality
108 in category
114 in category
Warranty
92 in category
88 in category
Diversity of Products or Services
121 in category
124 in category

Choice Home Warranty and First American Home Warranty Rating Details

Customer service
1.2 (103 reviews)
1.1 (329 reviews)
Reviewer's quote

...I have owned 2 companies and I would never treat any customer as badly as I have been treated, let alone waiting 1 1/2 hours for some one in customer service to answer the phone..

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This letter is to complain about service I recently received from a First American customer service representative named Walter Perez. For a little background regarding this problem, I placed a claim on 08/04/2019. I did not receive service on this call until 8/9/2019 due to scheduling issues...

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Product or Service Quality
1.1 (98 reviews)
1.1 (265 reviews)
Reviewer's quote

...I have made phone calls to customer service and when I have a complaint, the line goes dead. I am not a person who yells and screams but there is something wrong with this company's claim handling. I am requesting another claim rep who is not too busy where they can not get back to a person...

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...Placed service request on May 25th, 2020. On May 28th, 2020 a technician shows up. Inspects and concluded the culprit lies between the power box and one outlet...

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Warranty
1.1 (94 reviews)
1.2 (281 reviews)
Reviewer's quote

...The warranty company says they are waiting on note to replace. The ac company has provided that 5times. Choice hangs up when u ask to speak to a manager...

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...One would think that a home warranty company would service a refrigerator within a day or two. The service from this company, from the initial phone call on STINKS..

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Diversity of Products or Services
1.4 (92 reviews)
1.4 (276 reviews)
Reviewer's quote

However, the damage caused by this company is widespread and the amount of money they have taken without providing services is simply unacceptable given that they are operating in the United States. I would believe something like this to happen in Haiti, but not in the United States. If you know...

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...I do not know about anyone else, but I typically do not pay for services to not be rendered to me. Word of advice, do NOT pay that service fee before being serviced! Full email string below. Good Afternoon, We have received your email showing your report from your outside technician...

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Choice Home Warranty and First American Home Warranty Pros and Cons

Pros
  • Are no help at all
  • Peace of mind they provoded pre-purchase
  • Actually sent someone out
  • Will never use again
  • Will never use
  • First couple of years
Cons
  • Horrible customer service
  • Denial of claims
  • Take my money but do not provide service as promised
  • Customer service
  • Lack of concern and incompetence
  • Lack of concern

Choice Home Warranty and First American Home Warranty Most Positive Reviews

Top rated reviews
4.5

A/C unit went out on Sunday afternoon 6/19/16. By 8am 6/20/16 the HVAC service company contacted me for service times. A...

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5

When we decided to go with your company, we were under the impression that for what we pay monthly, Home warranty would...

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4.3

ON 11/14/2019 (CLAIM #70819105) A NEW FURNANCE WAS INSTALLED BY HILLER HEATING AND COOLING, COLUMBIA, TN 38401. THIS IS...

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3.7

June 2015 I called your agent for water heater coverage. I was told that I was not covered...so I purchased a new one fo...

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Choice Home Warranty and First American Home Warranty Most Critical Reviews

Lowest rated reviews
1

My water heater leaked. Choice could not get a repair man out quick enough and told me to pay for it and submit a reimb...

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1

Our dryer has been broken for over a month and the contractor has been here 3 times already. We were told last week by...

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1

PLEASE DO NOT USE THEM! They are fine for low cost repairs, but if your A/C, Heating unit requires a large outlay, they...

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1

I regret ever having bought a policy from this company. They will not allow you to hire your own technician if they...

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Choice Home Warranty and First American Home Warranty Latest Reviews

Recent published reviews
2

My ice maker and water drnsper went out so I called and put in a claim the contract the contractor never called me and...

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1.4

poor, sent first call to fix garage door
opener never showed, 2nd tried to repair a 34 year old opener that needed replac...

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1.3

I have filed a claim and was told when I purchased the plan, they would have someone out in 48hrs. 1 week later someone...

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No votes

The refrigerator/freezer exterior frame was super hot. Antech Appliance came out June 8. Diagnosis - needs new gasket...

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Choice Home Warranty and First American Home Warranty Products and Services

Most reviewed product and services
  • Choice Home Warranty Warranty (102 reviews)
  • Choice Home Warranty Claim (43 reviews)
  • Choice Home Warranty Homeowners Policy Claim (20 reviews)
  • First American Home Warranty Warranty (210 reviews)
  • First American Home Warranty Claim (104 reviews)
  • First American Home Warranty Customer Care (45 reviews)