PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Choice Home Warranty and First American Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Choice Home Warranty
First American Home Warranty

Choice Home Warranty and First American Home Warranty Overview

Total reviews
293
684
Company responses
214
0
Issues resolved
2
2

First American Home Warranty was first mentioned on PissedConsumer on Feb 27, 2008 and since then this brand received 684 reviews. It is 391 reviews more than Choice Home Warranty received since May 4, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Choice Home Warranty customer support team than with First American Home Warranty customer service.

Choice Home Warranty and First American Home Warranty Consumer Ratings

Rank
64 out of 1502 in Household Services category
187 out of 1502 in Household Services category
Customer service
111 in category
116 in category
Product or Service Quality
115 in category
113 in category
Warranty
90 in category
87 in category

According to consumer ratings and reviews, Choice Home Warranty ranks 123 points higher in the Household Services category than First American Home Warranty. People gave Choice Home Warranty 1.2 stars for Customer service criterion in Household Services category and it is 189 points higher than the worst rated brand in this category. At the same time, First American Home Warranty was rated 1.1 stars for Customer service criterion in this category and it is 184 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that First American Home Warranty has a higher rating than First American Home Warranty. Regarding Warranty criterion, consumers gave Choice Home Warranty 1.1 stars and it is 70% greater than other in category. First American Home Warranty however was rated 1.2 stars and it is 71% greater than other in category.

Choice Home Warranty and First American Home Warranty Rating Details

Customer service
1.2 (89 reviews)
1.1 (317 reviews)
Reviewer's quote

I can't believe they 'con' me into something into their corrupted little world of messy screwed up managers who can't do customer service relation whatsoever. Boy, are these people messed up!!! Here's their rating with BBB: Customer Complaints 5,216 complaints closed in last 3 years 2,101...

Tammy

They are trying to me use a company that complained on to them to still do my plumbing work and refused to use this company for terrible customer service and I have been with them for 7 loyal years and will be submitting a complaint to the Better Business Bureau today..

Avi
Product or Service Quality
1.1 (83 reviews)
1.1 (254 reviews)
Reviewer's quote

...I have them still calling past tenants for service appointments. But they can call you 2-3 times a day to try to sell you a new policy..

Tiffiney

When I first started with them the service was good enough that I had them for over 5 years. Over time they got worse, the companies that they contracted with were slow to respond and they failed to follow up. If I didn’t call to find out what was the delay it took weeks to get anything resolved...

Eduard B
Warranty
1.1 (82 reviews)
1.2 (268 reviews)
Reviewer's quote

...I called Choice Home Warranty and requested service. I informed them at the time that I tried to plunge the sink and the pipe came out, we had to wait 5 days for service. I waited and when the service man came out from Center Guard Plumbing he looked and didn't do anything...

Hema B

I am going to tell everyone on the internet and everywhere else about First American company and how they treated me on my warranty. I had an automatic renewal each year and your computer renewed my contract and dropped two of the appliances off with no notification at all. I called to discuss...

PissedConsumer1734382

Choice Home Warranty and First American Home Warranty Pros and Cons

Pros
  • Peace of mind they provoded pre-purchase
  • Actually sent someone out
  • Quick turn around
  • Will never use again
  • Will never use
  • First couple of years
Cons
  • Horrible customer service
  • Denial of claims
  • Take my money but do not provide service as promised
  • Customer service
  • Lack of concern and incompetence
  • Lack of concern

Choice Home Warranty and First American Home Warranty Most Positive Reviews

Top rated reviews
4.5

A/C unit went out on Sunday afternoon 6/19/16. By 8am 6/20/16 the HVAC service company contacted me for service times. A...

5

When we decided to go with your company, we were under the impression that for what we pay monthly, Home warranty would...

Choice Home Warranty and First American Home Warranty Most Critical Reviews

Lowest rated reviews
1

My water heater leaked. Choice could not get a repair man out quick enough and told me to pay for it and submit a reimb...

1

Our dryer has been broken for over a month and the contractor has been here 3 times already. We were told last week by...

Choice Home Warranty and First American Home Warranty Latest Reviews

Recent published reviews
2

They only want to sell you something. After you have paid they can't even keep their records straight. I have them...

Read all 214 reviews
1

We have three policies with this company.
FAHW was unable to secure a vendor to fix our heat/air and would not allow us t...

Read all 684 reviews

Choice Home Warranty and First American Home Warranty Products and Services

Most reviewed product and services
  • Choice Home Warranty Warranty (96 reviews)
  • Choice Home Warranty Claim (42 reviews)
  • Choice Home Warranty Homeowners Policy Claim (20 reviews)
  • First American Home Warranty Warranty (207 reviews)
  • First American Home Warranty Claim (102 reviews)
  • First American Home Warranty Customer Care (44 reviews)