PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Choice Home Warranty and Fidelity National Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Choice Home Warranty
Fidelity National Home Warranty

Choice Home Warranty and Fidelity National Home Warranty Overview

Total reviews
326
96
Company responses
247
0
Issues resolved
2
0

Choice Home Warranty and Fidelity National Home Warranty Consumer Ratings

Rank
58 out of 920 in Household Services category
160 out of 920 in Household Services category
Customer service
112 in category
119 in category
Product or Service Quality
115 in category
104 in category
Warranty
91 in category
97 in category
Reliability
102 in category
112 in category

Choice Home Warranty and Fidelity National Home Warranty Rating Details

Customer service
1.1 (107 reviews)
1.1 (40 reviews)
Reviewer's quote

...This is not acceptable customer service. You will soon be out of business if this is representative of your usual response time to the customer &;;;;;;;;;;;;;;;;;; for repairs. We currently have 10 policies with Choice Home Warranty..

Read full review

...Worse customer service ever..

Read full review
Product or Service Quality
1.1 (102 reviews)
1.2 (39 reviews)
Reviewer's quote

However, when it came to using their service, they could not provide a serviceman. The first time I contacted them, I had to get my own serviceman and then go through the rigmarole of dealing with them in getting permission for my person to perform the repair. The second time I contacted them was...

Read full review

...A service agent was very rude and hung up on me (Jul-9 @4:45 PST) without any answer. Its almost impossible to live without a refrigerator during these times and this weather. Expect better response from FIDELITY...

Read full review
Warranty
1.1 (98 reviews)
1.1 (36 reviews)
Reviewer's quote

who now lives on a fixed income, that's why I got a home warranty plan to cover the things for my home I cannot afford. My a/c unit stopped blowing cold air on July 25, 2020. I filled out Choice's form on their web page and they set an appointment for the 28th of July (three days later and...

Read full review

...Called the Plumbing vendor 3 times and I've called gave Home Warranty CS person info. The plumbers turned off both faucets and now I can't even turn on the working one. Home Warranty called and left a message, but didn't leave the correct phone number...

Read full review
Reliability
1.2 (95 reviews)
1.1 (37 reviews)
Reviewer's quote

need garage door fixed put claim in 7-11-2020, just heard from them aug aug 4. will come aug 7 from 11-3 be home stayed up all day till 500pm ,did I mention I work steady nights and nobody shows not even a call. I call the comp that was suppose to come no answer.called choice they called the comp...

Read full review

I called 3 weeks ago to have a company come out to fix the A/C. Fidelity had a company come out about 3 days after my call and it problem was diagnosed. It has now been 3 WEEKS AND IT IS STILL NOT FIXED. Hold times on the phone exceed and hour to be told the part is still not in. This is absolutely...

Read full review

Choice Home Warranty and Fidelity National Home Warranty Pros and Cons

Pros
  • Are no help at all
  • Peace of mind they provoded pre-purchase
  • Actually sent someone out
  • Disgraceful
  • Have replaced several appliances for me
  • Good company
Cons
  • Horrible customer service
  • Denial of claims
  • Take my money but do not provide service as promised
  • Rotten customer service
  • Horrible customer service
  • Poor network of service providers

Choice Home Warranty and Fidelity National Home Warranty Most Positive Reviews

Top rated reviews
4.5

A/C unit went out on Sunday afternoon 6/19/16. By 8am 6/20/16 the HVAC service company contacted me for service times. A...

Read full review
4

Signed up with FNHW in 2017. In Aug 2018, just before my renewal date, the water pressure regulator went out. The plumbe...

Read full review
4.3

ON 11/14/2019 (CLAIM #70819105) A NEW FURNANCE WAS INSTALLED BY HILLER HEATING AND COOLING, COLUMBIA, TN 38401. THIS IS...

Read full review
No votes

Choice Home Warranty and Fidelity National Home Warranty Most Critical Reviews

Lowest rated reviews
1

My water heater leaked. Choice could not get a repair man out quick enough and told me to pay for it and submit a reimb...

Read full review
1

Aweful. Called for service on garage openers that were not working. Sent tech, who inspected, called Fidelity, then...

Read full review
1

PLEASE DO NOT USE THEM! They are fine for low cost repairs, but if your A/C, Heating unit requires a large outlay, they...

Read full review
1

These people take your money and don't help. Thieves, cheats and liars. We filed a claim Friday and they said pay the...

Read full review

Choice Home Warranty and Fidelity National Home Warranty Latest Reviews

Recent published reviews
1

need garage door fixed put claim in 7-11-2020, just heard from them aug aug 4. will come aug 7 from 11-3 be home stayed...

Read full review
1

I think it was March or April I applied to have my ac repaired. Nothing done. When I call they keep you on hold...

Read full review
1

Signed up with Choice Warranty. Had a septic tank backup. I called and they promised someone would contact me. It did...

Read full review
1

I called 3 weeks ago to have a company come out to fix the A/C. Fidelity had a company come out about 3 days after my...

Read full review

Choice Home Warranty and Fidelity National Home Warranty Products and Services

Most reviewed product and services
  • Choice Home Warranty Warranty (106 reviews)
  • Choice Home Warranty Claim (44 reviews)
  • Choice Home Warranty Homeowners Policy Claim (20 reviews)
  • Fidelity National Home Warranty Warranty (29 reviews)
  • Fidelity National Home Warranty Claim (12 reviews)
  • Fidelity National Home Warranty Air Conditioner Repair (6 reviews)