PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about China Eastern Airlines and Delta Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

China Eastern Airlines
Delta Airlines

China Eastern Airlines and Delta Airlines Overview

Total reviews
74
1037
Company responses
0
0
Issues resolved
0
6

China Eastern Airlines and Delta Airlines Consumer Ratings

Rank
99 out of 431 in Transport category
78 out of 431 in Transport category
Customer service
55 in category
48 in category
Product or Service Quality
92 in category
43 in category
Level of Comfort
80 in category
42 in category
Website
109 in category
49 in category

China Eastern Airlines and Delta Airlines Rating Details

Customer service
1.4 (32 reviews)
1.5 (241 reviews)
Reviewer's quote

Got fast and efficient customer service for a flight cancellation and rebooking..

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Zero customer service! So sad :sad:..

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Product or Service Quality
1.2 (26 reviews)
1.8 (183 reviews)
Reviewer's quote

The UK customer service number does not work..

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No one picked up In customer service and then a nine hr wait time to talk to someone not cool..

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Level of Comfort
1.7 (26 reviews)
2.1 (193 reviews)
Reviewer's quote

...They are not providing any comfort or compensation, and aren't even giving us a proper time. We don't know how long we need to wait and they tell us not to move, like we don't have any commitment. They are good at wasting time and money, nothing else...

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...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

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Website
1.5 (26 reviews)
2.2 (188 reviews)
Reviewer's quote

...China Eastern Airlines customer service states that refunds are only issued through complaints on their website. China Eastern Airlines refuses to answer these emails. US Dept of Transportation & US Embassy in China cannot help...

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I was told by the delta website that, given the outbreak, they were giving refunds and waiving cancellation fees, which is the reasonable thing to do. This was a lie. Things got bad when they informed me my flight was not eligible for refund but could potentially be eligible for e-credit for future...

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China Eastern Airlines and Delta Airlines Pros and Cons

Pros
  • Cheap airfare
  • Price
  • Pilots and cabin attendants
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
Cons
  • Customer service
  • Some airport staff counters are not friendly
  • No compensation or refund
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Lack of taking responsibility

China Eastern Airlines and Delta Airlines Most Positive Reviews

Top rated reviews
5

Got fast and efficient customer service for a flight cancellation and rebooking.

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5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

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4

Hi,
We have booked air ticket for Delhi-LAX return flight vide eticket#781 3318446625, 781 3318446626, 781 3318446628 in...

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5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

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China Eastern Airlines and Delta Airlines Most Critical Reviews

Lowest rated reviews
1

This is what happened on March 11, 2016


This airline can get you arrested in China - BEWARE I purchased a ticket f...

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1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

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1

Absolute worst airline I have EVER been on. Never again will I go on this airline. Due to rude, screaming incompetent...

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1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

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China Eastern Airlines and Delta Airlines Latest Reviews

Recent published reviews
No votes

I would like to rebook airline ticket

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No votes

Hello, I have a booked flight for Ortencia Mendoza Torres on June 9, 2020 to July 7, 2020. Due to the Corona Virus she...

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No votes

Not answering when l call that number you given

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No votes

Did not receive the companion ticketsDid not receive the companion tickets

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China Eastern Airlines and Delta Airlines Products and Services

Most reviewed product and services
  • China Eastern Airlines Flight (14 reviews)
  • China Eastern Airlines Customer Care (11 reviews)
  • China Eastern Airlines Flight Booking (11 reviews)
  • Delta Airlines Flight (346 reviews)
  • Delta Airlines Customer Care (95 reviews)
  • Delta Airlines Flight Booking (79 reviews)